Wake Up Your Call Center · How to Be a Better Call Center Agent

Wake Up Your Call Center · How to Be a Better Call Center Agent
Authors
D'Ausilio, Rosanne
Publisher
Purdue University Press
ISBN
9781557531698
Date
1998-01-01T00:00:00+00:00
Size
1.18 MB
Lang
en
download read it!
Downloaded: 20 times

This text looks at how call centre agents can match the improvements in technology. It looks at how talk covering technical information and training, software and hardware, and new systems overshadows the people who make and take the calls.