Appendix B
About the Additional Study Tools

IN THIS APPENDIX:

  • Additional Study Tools
  • System requirements
  • Using the Study Tools
  • Troubleshooting

Additional Study Tools

The following sections are arranged by category and summarize the software and other goodies you’ll find from the companion website. If you need help with installing the items, refer to the installation instructions in the “Using the Study Tools” section of this appendix.

Sybex Test Engine

The files contain the Sybex test engine, which includes two bonus practice exams, as well as the Assessment Test and the Chapter Review Questions, which are also included in the book itself.

Electronic Flashcards

These handy electronic flashcards are just what they sound like. One side contains a question, and the other side shows the answer.

PDF of Glossary of Terms

We have included an electronic version of the Glossary in .pdf format. You can view the electronic version of the Glossary with Adobe Reader.

Adobe Reader

We’ve also included a copy of Adobe Reader so you can view PDF files that accompany the book’s content. For more information on Adobe Reader or to check for a newer version, visit Adobe’s website at www.adobe.com/products/reader/

System Requirements

Make sure your computer meets the minimum system requirements shown in the following list. If your computer doesn’t match up to most of these requirements, you may have problems using the software and files. For the latest and greatest information, please refer to the ReadMe file located in the downloads.

Using the Study Tools

To install the items, follow these steps:

  1. Download the .ZIP file to your hard drive, and unzip to an appropriate location. Instructions on where to download this file can be found here: www.sybex.com/go/mcsawin2012r2install
  2. Click the Start.EXE file to open up the study tools file.
  3. Read the license agreement, and then click the Accept button if you want to use the study tools.

The main interface appears. The interface allows you to access the content with just one or two clicks.

Troubleshooting

Wiley has attempted to provide programs that work on most computers with the minimum system requirements. Alas, your computer may differ, and some programs may not work properly for some reason.

The two likeliest problems are that you don’t have enough memory (RAM) for the programs you want to use or you have other programs running that are affecting installation or running of a program. If you get an error message such as “Not enough memory” or “Setup cannot continue,” try one or more of the following suggestions and then try using the software again:

  1. Turn off any antivirus software running on your computer. Installation programs sometimes mimic virus activity and may make your computer incorrectly believe that it’s being infected by a virus.
  2. Close all running programs. The more programs you have running, the less memory is available to other programs. Installation programs typically update files and programs; so if you keep other programs running, installation may not work properly.
  3. Have your local computer store add more RAM to your computer. This is, admittedly, a drastic and somewhat expensive step. However, adding more memory can really help the speed of your computer and allow more programs to run at the same time.

Customer Care

If you have trouble with the book’s companion study tools, please call the Wiley Product Technical Support phone number at (800) 762-2974. 74, or email them at http://sybex.custhelp.com/