F.2. 2. How Will You Measure Success?

There are two ways you could measure success. One is by setting goals for the adoption of the wiki itself. For example:

• What percentage of the community is contributing?
• How many people are registered?
• What is the number of new articles, or the number and frequency of comments?

The other way is to measure the wiki’s success based on its impact on your business needs. For example:

• Did the wiki reduce the time taken for a particular process?
• If the wiki is a customer-facing one, how many people visited certain wiki pages?
• Did the wiki reduce email traffic or the number of meetings?