F.3. 3. What is the Expected Return on Investment?

The first questions you will be asked about any new system will be financial:

• What is the financial return on investment?
• What are the software costs?
• What is the cost of populating the wiki?
• What is the cost of maintaining the wiki?
• What is the cost of training the users?
• What does it cost you to handle the same business functions today?
• What much do the business issues you are trying to solve affect the bottom line?
• Can you calculate the potential benefits of using a wiki? Remember that the ROI may not be directly attributable to the wiki itself, but instead may come from a change in collaboration methodologies and operational improvements.