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DO GIVE UP—ON COMPLAINERS

I don’t believe the customer is always right. Here’s a good example.

I read recently that Sprint-Nextel has cut more than one thousand customers for being too high maintenance. Apparently, these clients call customer service too often and make what the company says are “unreasonable requests.”

While the average subscriber calls customer service less than once a month, these 1,200 subscribers getting released by the company call 40 to 50 times more frequently.

All the excessive complaining has frustrated management to the point that the business just isn’t worth it anymore. Sprint says they’ve done what they can to try to resolve the issue but, because the complaints keep coming in, obviously these customers will never be happy.

So they’re letting them take their business elsewhere.

I know how they feel. I’ve had customers I’ve taken great care of and no matter what I do, they’re never happy. So you have to just go about your business and forget about them. Don’t keep catering to complainers. A complainer will always be a complainer. They’re trouble, plain and simple. They’re just not worth it.