Your Call Is (Not That) Important to Us

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Library of Congress Cataloging-in-Publication Data

Yellin, Emily.
     Your call is (not that) important to us: customer service and what it reveals about our world and our lives / by Emily Yellin.
          p. cm.
1. Customer services. 2. Customer relations. 3. Corporations—
Public relations. I. Title.
     HF5415.5.Y47 2009
     658.8’12—dc22                                             2009002468

ISBN-13: 978-1-4165-9457-4
ISBN-10: 1-4165-9457-4

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