Emotional Intelligence in Action

Index

Page references followed by fig indicate an illustrated figure; followed by t indicate a table.

Adler, M.

American Psychological Association

And Still I Rise (Angelou)

Andrews, Dame J. E.

Angelou, M.

Angier, N.

Aniston, J.

“Anti-aging hormone”

Applying Inspiration Exercise

Applying Inspiration Handout

Are You in Touch? Exercise

Are You in Touch? Handout

The Art of Happiness (Dalai Lama)

Assertiveness: comparing passivity, aggression, and; definition of; EQ-i2.0 on; exercises and handouts on; how to build; Martin Luther King, Jr. star performer of; star and movie role models of; TESI use of assertiveness concepts; transformational benefits of; 12 Angry Men reel performer of; why we should care about

Assertiveness Continuum

Assertiveness exercises: Developing Appropriate Assertiveness Within Your Team; Dial It Back; Getting Your Point Across; Ramp It Up and role-play template

Assertiveness handouts: Developing Appropriate Assertiveness Within Your Team; Dial It Back; Getting Your Point Across; Ramp It Up

Attitude of Gratitude Exercise

Authentic Happiness (Seligman)

Bar-On, R.

Be Solution-Focused Exercise

Be Solution-Focused Handout

Becoming All That You Can Be Exercise

Becoming All That You Can Be Handout

Behavior: collaborative; competitive; Type A personality; Type B personality; Type C personality

Beyond Personal Silos Exercise

Beyond Personal Silos Handout

Bigelow, K.

Biochemistry: how emotions are rooted in; identity and role of

The Body Is Your Subconscious Mind (Pert)

Body language

Book, H.

The Borg (Star Trek: Next Generation)

The Brain: emotions and; intelligence and role of left- and right-

Brainstorming strategies

Buchanan, G.

“Building Your Team’s Conflict-Resolution Skills with Emotional and Social Intelligence” (Hughes)

Campbell Interest and Skills Inventory

Carkhuff, R.

Carter, J.

Caruso, D.

‘Cause You’ve Got Personality Exercise

‘Cause You’ve Got Personality Handouts

Center for Creative Leadership’s Benchmarks

Chang, P. P.

Cherniss, C.

Childre, D.

Civil Rights movement

Clinton, H. R.

Clinton, W. J.

Coaches, using the exercises in for individual and team coaching

Collaborative alliances

Collaborative behavior

Collaborative Growth

Collaborative Growth Master Solve Problem-Solving Model, neuro-linguistic programming sources used for

Colson, C.

Competitive behavior

Conflict: learning to embrace as friendly force; When Problems Become Conflicts Exercise

Connect Feeling with Meaning Exercise

The Consortium for Research on Emotional Intelligence in Organizations

Cooper, R.

Cortisol

Council of the Evangelical Church (Germany)

A Course in Miracles (Foundation for Inner Peace)

Cross-Reference Matrix: Decision Making Scale and skills; description and use of; Happiness/Well-Being Indicator; Interpersonal Scale and skills; Self-Expression Scale and skills; Self-Perception Scale and skills; Stress Management Scale and skills

Cut the Apron Strings Exercise

Cut the Apron Strings Handout

Dalai Lama

Damasio, A.

Decision Making scale: Cross-Reference Matrix on; impulse control; introduction to; problem solving; problem solving exercise using composite of; reality testing. See also Cross-Reference Matrix

Deep Center Breathing Exercise

Deep Center Breathing Handouts

Denver Post

Developing Appropriate Assertiveness Within Your Team Exercise

Developing Appropriate Assertiveness Within Your Team Handout

Developing emotional power

The Devil Wears Prada (movie)

DHEA

Dial It Back Exercise

Dial It Back Handout

Dickson, D.

Dietary secret

DiSC

Disputing negative statements

Do as the Empathic Do Exercise

Do as the Empathic Do Handout

EI Consortium: exercise practices recommended by; Guidelines for Best Practices created by

EI (emotional intelligence): benefits of exploring and developing; as critical to successful leadership; four domains of; making a business case for. See also Exercises

EISA (Emotional Intelligence Skills Assessment): Cross-Reference Matrix used with; introduction to; unique approach taken by

EISA Facilitator’s Guide (Stein, Mann, & Papadogiannis)

Eisaguirre, L.

Eliot, T. S.

Emergenetics

Emergenetics seminars

Emotional expression: definition of; EQ-i2.0 on; examples of respectful; exercises and handouts on; how to build; Jack Goes Boating reel performer of; transformational benefits of; T.S. Eliot star performer of; why we should care about. See also Language

Emotional expression exercises: Expressing Emotions in Social Media; Expressing Resistance; Say It Nonverbally!; Tell a Story

Emotional expression handouts: Expressing Emotions in Social Media; Expressing Resistance; Say It Nonverbally!

Emotional intelligence skill building: be informed for; change required for; using the exercises for; facilitator skills for

Emotional power development

Emotional self-awareness: EQ-i2.0 on; exercises and handouts on; Frost/Nixon reel performer of; how we can build; Maya Angelou star performer of; transitional benefits of; why we should care about

Emotional self-awareness exercises: Are You in Touch?; Expanding Your Uncommon Awareness; It Just Bubbles Up; Moving Toward and Moving Away

Emotional self-awareness handouts: Are You in Touch?; Expanding Your Uncommon Awareness; It Just Bubbles Up; Moving Toward and Moving Away

Emotions: biochemistry roots of; the brain and; description of; examining meaning and nature of; expressing in social media; the heart and; how we develop; identity and

Emotions Affect Decision Making Exercise

Emotions Affect Decision Making Handout

Empathy: definition of; EQ-i2.0 on; exercises and handouts on; how to build; learning to read body language and; Mother Teresa star performer of; Terms of Endearment reel performer of; transformational benefits of; why we should care about

Empathy exercises: Connect Feeling with Meaning; Do as the Empathic Do; Mixed Emotions; Recipe for Influence: Curiosity and Compassion

Empathy handouts: Do as the Empathic Do; Mixed Emotions

The EQ Edge (Stein & Book)

EQ (emotional quotient): description of; examining four measures of

EQ-i

EQ-i2.0: Cross-Reference Matrix to use with; elegance of the; Happiness/Well-Being Indicator in; intro to scales and skills defined by the; introduction to; learning how to use the; skilled interpretation of

EQ-i2.0 scales: intro to Decision Making scale; intro to Interpersonal scale; intro to Self-Expression scale; intro to Self-Perception scale; intro to Stress Management scale. See also specific scale

EQ Symposium (Collaborative Growth)

EQ360: Cross-Reference Matrix to use with; description of; elegance of the

“An Examination of Self-Compassion in Relation to Positive Psychological Functioning and Personality Traits” (Neff, Rude, and Kirkpatrick)

Exercise handouts: assertiveness; emotional expression; emotional self-awareness; empathy; flexibility; Happiness/Well-Being Indicator; icon indicating downloadable copies of; impulse control; independence; interpersonal relations; optimism; Personality Quiz; problem solving; reality testing; reproducing exercise; self-actualization; self-regard; social responsibility; stress tolerance

Exercises: assertiveness; building emotional intelligence skills by using the; Cross-Reference Matrix on; debriefing and reflection section of; emotional expression; emotional self-awareness; empathy; facilitator skills and best practices for; flexibility; Happiness/Well-Being Indicator; impulse control; independence; interpersonal relations; “materials” section of each; optimism; problem solving; using the Purpose, Thumbnail, and Outcomes sections of; reality testing; recommendations prior to using the; selection of specific; self-actualization; self-regard; social responsibility; stress tolerance. See also EI (emotional intelligence)

Expanding Your Uncommon Awareness Exercise

Expanding Your Uncommon Awareness Handout

Expressing Emotions in Social Media Exercise

Expressing Emotions in Social Media Handout

Expressing Resistance Exercise

Expressing Resistance Handout

EZ Stress Buster Exercise

EZ Stress Buster Handout

Facilitator guidelines: debriefing and reflection; materials; preparation; recommended for exercises; selection

Facilitators: using the exercises in for individual and team coaching; guidelines for; Ramp It Up role-play template instructions for; skills recommended for exercises; three levels of identified skills

Feel, Hear, See—Is It Reality? Exercise

Feel, Hear, See—Is It Reality? Handout

Field, S.

Fight-or-flight response

FIRO-B

Fishburne, L.

Fisher, R.

Flex Time Exercise

Flexibility: definition of; EQ-i2.0 on; exercises and handouts on; how to build; Lilies of the Field reel performer of; Meryl Streep star performer of; transformational benefits of; why we should care about

Flexibility exercises: Flex Time; The Highly Flexible Team; No More Shutdowns; Yes, No, Maybe So

Flexibility handouts: The Highly Flexible Team; No More Shutdowns; Yes, No, Maybe So

Flourish (Seligman)

Flury, J.

Focus on Something Bigger Than Yourself Exercise

Ford, D. E.

Formula for optimism

Forrest Gump (movie)

Foundation for Inner Peace

Frankl, V.

Frost, D.

Frost/Nixon (movie)

Fun and Meaningful Relationships Exercise

Gandhi, M.

Gardner, H.

Getting to Yes (Fisher and Ury)

Getting Your Point Across Exercise

Getting Your Point Across Handout

Going Along with the Group—Or Not Exercise

Going Along with the Group—Or Not Handout

The Golden Notebook (Lessing)

The Good Girl (movie)

Gratitude: Attitude of Gratitude Exercise on; increasing your optimism through; Pay It Forward with Gratitude Exercise on

Groupthink

Growing My Happiness Exercise

Growing My Happiness Handout

Guidelines for Best Practices (EI Consortium)

Handley, R.

Handouts. See Exercise handouts

Happiness/Well-Being exercises: Attitude of Gratitude; Beyond Personal Silos; Growing My Happiness; Pay It Forward with Gratitude

Happiness/Well-Being handouts: Beyond Personal Silos; Growing My Happiness

Happiness/Well-Being Indicator: Cross-Reference Matrix on; Dame Julia Elizabeth Andrews star performer of; definitions related to; exercises and handouts on; Happythankyoumoreplease reel performer of; how to build happiness; introduction to; problem solving exercise using composite of; skills relevant to; transformational benefits of; why we should care about

Happythankyoumoreplease (movie)

Hargie, O.

The heart

HeartMath Institute

The Heartmath Solution (Childre & Martin)

Hierarchy of needs

The Highly Flexible Team Exercise

The Highly Flexible Team Handout

Hot Buttons Exercise

Hot Buttons Handout

Howe, I.

Hughes, M.

The Hurt Locker (movie)

I Know Why the Caged Bird Sings (Angelou)

“I-ness”

Ickes, W.

Icons: downloadable copies of handouts on website; movie; star performer; thumbnail; treasure chest. See also specific skill or exercise

Identity: biochemistry role in; emotions and; of our positions and

Impulse control: definition of; EQ-i2.0 on; exercises and handouts on; Georgia O’Keefe star performer of; how to build; To Kill a Mockingbird reel performer of; transformational benefits of; why we should care about

Impulse control exercises: Hot Buttons; Putting on the Brakes; To Impulse or Not to Impulse; The Urge to Splurge

Impulse control handouts: Hot Buttons; To Impulse or Not to Impulse; The Urge to Splurge

Independence: definition of; EQ-i2.0 on; exercises and handouts on; how to build; the joy of; Mahatma Gandhi star performer of; The Matrix reel performer of; Norma Rae reel performer of; transformational benefits of; why we should care about

Independence exercises: Cut the Apron Strings; Going Along with the Group—Or Not; Solitary Effort; Virtual Decision Making

Independence handouts: Cut the Apron Strings; Going Along with the Group—Or Not; Solitary Effort; Virtual Decision Making

Institute of HeartMath

Intelligence (IQ): developing tests for measuring; Gardner’s “multiple intelligences”; left- and right-hand brain role in; Weschler’s measure for

The Internet Movie Database

Interpersonal relations: Cross-Reference Matrix on; Dalai Lama star performer of; definition of; EQ-i2.0 on; exercises and handouts on; how to build; Something’s Got to Give reel performer of; transformational benefits of; why we should care about

Interpersonal relations exercises: Fun and Meaningful Relationships; Investment in Friends; Making New Friends; You’ve Got Good News

Interpersonal relations handouts: Making New Friends; You’ve Got Good News

Interpersonal scale: empathy; EQ-i2.0 on; interpersonal relations; problem solving exercise using composite of; social responsibility. See also Cross-Reference Matrix

Investment in Friends Exercise

IQ tests

It Just Bubbles Up Exercise

It Just Bubbles Up Handout

It’s a Wonderful Life (movie)

Jack Goes Boating (movie)

Jenkins, M.

Johns Hopkins University School of Hygiene and Public Health

Johns Hopkins University School of Medicine

Joke books

Just Give Me a Cool Drink of Water ‘Fore I Diiie (Angelou)

Keaton, D.

King Lear, Act 1, Scene 1: impulse control group exercise using; instructions on how to use; lines 37 to 188; To Impulse or Not to Impulse Handout on

King, M. L., Jr.

The King’s Speech (movie)

Kirkpatrick, K. L.

Klag, M. J.

Lane, R. D.

Language: examples of respective emotional expression; learning to read body; symbolic awareness and expression through. See also Emotional expression

Learned Optimism (Seligman)

Learning How to Stay Alive! project

Leibman, R.

Lessing, D.

Let’s Cover Our Bases Exercise

Let’s Cover Our Bases Handout

Leverage Your Time with a 2% Solution Exercise

Leverage Your Time with a 2% Solution Handout

Lighten Up with Self-Compassion Exercise

Lighten Up with Self-Compassion Handout

Lilies of the Field (movie)

Looking for Spinoza (Damasio)

Making New Friends Exercise

Making New Friends Handout

Mama Mia (movie)

Mandela, N.

Mann, D.

Man’s Search for Meaning (Frankl)

Martin, H.

Maslow, A.

MasterSolve Model

The Matrix (move)

Mayer, J.

Mayo Clinic

Media: expressing emotions in; segment-making; society-making

Meoni, L. A.

MetLife salesmen “learned optimism” scores

“The Missionaries of Charity” order

Mixed Emotions Exercise

Mixed Emotions Handout

Molecules of Emotion (Pert)

“Monkey see, monkey do”

Motivation: four main types of; questions to ask on self-

Movie icons. See also specific skill

Moving Toward and Moving Away Exercise

Moving Toward and Moving Away Handout

MSCEIT (Mayer-Salovey-Caruso Emotional Intelligence Test): abilities hierarchy of; Cross-Reference Matrix used with; development of the; Experiential score of; introduction to; Strategic score of; unique approach to EI by

“Multiple intelligences”

Myers-Briggs Type Indicator (MBTI)

National Institute of Mental Health

Neff, K. D.

Negative statement dispute

Nicholson, J.

Niemoller, Paster M.

Nixon, R.

No More Shutdowns Exercise

No More Shutdowns Handout

Norma Rae (movie)

Obama, B.

Of Thine Own Self Be Aware Exercise

Of Thine Own Self Be Aware Handout

O’Keefe, G.

Optimism: definition of; EQ-i2.0 on; exercises and handouts on; how we can build; Nelson Mandela star performer of; transformational benefits of; why we should care about; The Wizard of Oz reel performer of

Optimism exercises: Be Solution-Focused; The Optimistic Explanation; Optimistic Self-Talk and Behavior; See a Positive Resolution

Optimism formula

Optimism handouts: Be Solution-Focused; The Optimistic Explanation; Optimistic Self-Talk and Behavior

The Optimistic Explanation Exercise

The Optimistic Explanation Handout

Optimistic Self-Talk and Behavior Exercise

Optimistic Self-Talk and Behavior Handout

Orme, G.

The Other 90 Percent (Cooper)

Packer, T.

Papadogiannis, P.

Paul VI, Pope

Pay It Forward with Gratitude Exercise

PCG ChangeNow Model

Pearman, R.

Peck, G.

Personalities: Type A; Type B; Type C

Personality Quiz Handout

Pert, C.

Peters, B.

Philadelphia Story (movie)

Poitier, S.

Political Savvy Exercise

Positive Psychology Center

The Power of a Good Fight (Eisaguirre)

Precious (movie)

Problem solving: definition of; EQ-i2.0 on; exercises and handouts on; how to build competencies for; The King’s Speech reel performer of; transformational benefits of; why we should care about; William Ury star performer of

Problem solving exercises: composites of EQ-i2.0 skills used for; Emotions Affect Decision Making; Let’s Cover Our Bases; skills of the TESI used for; Using the MasterSolve Model for Teams; When Problems Become Conflicts; Win-Win Negotiating

Problem solving handouts: Emotions Affect Decision Making and role play; Let’s Cover Our Bases; Using the MasterSolve Model for Teams; When Problems Become Conflicts; Win-Win Negotiating

Promoting Emotional Intelligence in Organizations (Cherniss and Adler)

Push: Based on the Novel by Sapphire (movie)

Putting on the Brakes Exercise

Ralston, A.

Ramp It Up Exercise

Ramp It Up Handout

Ramp It Up role-play template

Reality testing: definition of; EQ-i2.0 on; exercises and handouts on; Hillary Rodham Clinton star performer of; how to build; The Hurt Locker reel performer of; transformational benefits of; why we should care about

Reality testing exercises: Feel, Hear, See—Is It Reality?; Political Savvy; Using All Three of Your Minds; Visit Their Reality

Reality testing handouts: Feel, Hear, See—Is It Reality?; Using All Three of Your Minds; Visit Their Reality

Recipe for Influence: Curiosity and Compassion Exercise

Reconciliation Exercise

Reconciliation Handout

Reel performer icons. See also specific skill

Reeves, K.

Reflect the Best Exercise

Resiliency

Role playing: Emotions Affect Decision Making Handbook; Ramp It Up template for

Rude, S.

Salovey, P.

Satisfaction level

Say It Nonverbally! Exercise

Say It Nonverbally! Handout

The Scavenger Hunt Exercise

The Scavenger Hunt Handout

See a Positive Resolution Exercise

Segment-making media

Selected Works 1961-1969 (Tenney)

Self-actualization: definition of; EQ-i2.0 on; exercises and handouts on; how to build; It’s a Wonderful Life reel performer of; Maslow’s hierarchy of needs on; predictors of; transformational benefits of; Viktor Frankl star performer of; why we should care about

Self-actualization exercises: Applying Inspiration; Becoming All That You Can Be; Leverage Your Time with a 2% Solution; The Scavenger Hunt

Self-actualization handouts: Applying Inspiration; Becoming All That You Can Be; Leverage Your Time with a 2% Solution; The Scavenger Hunt

Self-Expression scale: assertiveness; Cross-Reference Matrix on; emotional expression; independence; introduction to; problem solving exercise using composite of. See also Cross-Reference Matrix

Self-motivation questions

Self-Perception scale: Cross-Reference Matrix on; emotional self-awareness; introduction to; problem solving exercise using composite of; self-actualization; self-regard. See also Cross-Reference Matrix

Self-regard: definition of; Doris Lessing star performer of; EQ-i2.0 on; exercises and handouts on; The Good Girl reel performer of; how we can build; overlap with self-awareness; transformational benefits of; why we should care about

Self-regard exercises: Lighten Up with Self-Compassion; Of Thine Own Self Be Aware; Reconciliation; Toot Your Horn and Scratch Your Back

Self-regard handouts: Lighten Up with Self-Compassion; Of Thine Own Self Be Aware; Reconciliation; Toot Your Horn and Scratch Your Back

Seligman, M.

Sensory awareness development

Sheen, M.

Sidibe, G. “Gabby”

Skilled Interpersonal Communication (Hargie & Dickson)

Social responsibility: definition of; EQ-i2.0 on; exercises and handouts of; how to build; Jimmy Carter star performer of; Remember the Titans reel performer of; transformational benefits of; why we should care about

Social responsibility exercises: Focus on Something Bigger Than Yourself; Reflect the Best; The Value of Volunteering; Who Do I Work for?

Social responsibility handouts: Reflect the Best; Who Do I Work for?

Society-making media

Solitary Effort Exercise

Solitary Effort Handout

“Somebodiness” concept

Something’s Got to Give (movie)

“Stair Therapy” Exercise

Star performer icon. See also specific skill

Star Trek: Next Generation (TV series)

Stein, S.

Stewart, J.

“Still I Rise” (Angelou)

Streep, M.

Stress: cortisol produced by; fight-or-flight response; strategies for “busters”

Stress Management scale: Cross-Reference Matrix on; flexibility; introduction to; optimism; problem solving exercise using composite of; stress tolerance. See also Cross-Reference Matrix

Stress tolerance: definition of; EQ-i2.0 on; exercises and handouts on; how to build; Precious reel performer of; stress toolkit for; Tom Hanks star performer of; transformational benefits of; why we should care about

Stress tolerance exercises: ‘Cause You’ve Got Personality; Deep Center Breathing; EZ Stress Buster; Water Off a Duck’s Back

Stress tolerance handouts: ‘Cause You’ve Got Personality; Deep Center Breathing; EZ Stress Buster; Personality Quiz

Stress toolkit

Suedfeld, P.

Survivors

Symbolic awareness

Tai Chi

Tell a Story Exercise

Tenney, J.

Teresa, Mother

Terms of Endearment (movie)

Terrell, J. B.

TESI Facilitator’s Guide (Hughes & Terrell)

TESI (Team Emotional and Social Intelligence) model: assertiveness concepts used in; Cross-Reference Matrix used with; introduction to; longer version of; problem solving exercise skills used for; rating emotional awareness with; TESI Short format of

The Third Side (Ury)

Thompson, H. L.

Thumbnail icon. See also specific skill or exercise

Tibetan dietary secret

To Impulse or Not to Impulse Exercise

To Impulse or Not to Impulse Handout

To Kill a Mockingbird (movie)

Toot Your Horn and Scratch Your Back Exercise

Toot Your Horn and Scratch Your Back Handout

Treasure chest icon. See also specific skill

Turow, J.

12 Angry Men (movie)

Type A personalities

Type B personalities

Type C personalities

The Urge to Splurge Exercise

The Urge to Splurge Handout

Ury, W.

Using All Three of Your Minds Exercise

Using All Three of Your Minds Handout

Using the MasterSolve Model for Teams Exercise

Using the MasterSolve Model for Teams Handout

The Value of Volunteering Exercise

Virtual Decision Making Exercise

Virtual Decision Making Handout

Visit Their Reality Exercise

Visit Their Reality Handout

Wang, N.

Washington, D.

Water Off a Duck’s Back Exercise

Website for downloadable handouts

Weisinger, H.

Weschler’s IQ measure

Whitney, J.

Who Do I Work for? Exercise

Who Do I Work for? Handout

Win-Win Negotiating Exercise

Win-Win Negotiating Handout

The Wizard of Oz (movie)

Yes, No, Maybe So Exercise

Yes, No, Maybe So Handout

You’ve Got Good News Exercise

You’ve Got Good News Handout