PART ONE

Using Emotional Intelligence to Create Real Change

In Part One we explain the rationale for developing emotional intelligence (EI) and highlight four key EQ measures. In the first section we outline the case for emotional intelligence and explain why EI has such a powerful impact on effectiveness. In the next section we introduce four of the most significant emotional intelligence measures and present a matrix for cross-referencing the individual exercises in this book with the specific skills in which each measure provides instruction.

If you are working with one of these four major measures—the EQ-i2.0 or EQ360, TESI®, the MSCEIT®, or EISA—you can look up your measure of choice in the cross-reference matrix and find the exercises that apply. These exercises will help you develop the competencies important to you for whichever measure you use.

Perhaps the best part is that you don’t have to be working with a measure at all! You can use these exercises independently to strengthen any competency that is needed. For example, if empathy is your focus, go to Exercises, 8.1, 8.2, 8.3, and 8.4 and choose the one that is best suited to your situation.