“Don’t look like a Snicker’s bar if you don’t want to get eaten.”
—Clint Smith, founder of the Thunder Ranch shooting school
They came into the store so quickly that Janelle Altmiller didn’t have time to react. There were three of them, all men in their early twenties wearing hoodie sweatshirts. As they ran up to the counter, two of them pulled out handguns. Janelle was petrified. In a flash, she realized that she was unarmed, and that her husband, Jacob—who was armed—was out of sight in the back of the store, running the panel saw. He was cutting up a piece of plywood for a customer. The noise of the saw would drown out her voice, even if she were to shout for help.
The shortest of the three men tossed a pillowcase to Janelle and ordered, “Fill it! Dump the cash tray and the cash under the tray in, too.” She quickly opened the cash register and complied. As she handed the sack back to the man, one of the others, with an acne-scarred complexion, hissed, “You pick up the phone in less than five minutes and I’ll come back here next week and empty this gun into you.”
The three men fled just as Janelle heard the sound of the vertically mounted Skilsaw winding down. She ran toward her husband in a panicked dash. “We’ve just been robbed,” she shouted over the noise. Jake hesitated only for a moment before unholstering his SIG pistol. He started walking toward the front of the store, cautiously. Behind him, Janelle said, “Three young black guys, all wearing hoodies. Two of them have guns.” Jake glanced at the open cash register and the register’s empty cash tray sitting at an odd angle.
They heard tires screeching outside the store. Jake picked up his pace and jogged to the hardware store’s front entrance. As he ran out the door, he caught just a glimpse of an older Ford Taurus racing down the street. He stopped and lowered his pistol. Then he noticed that his hands were shaking.
“Call 911! Black Ford Taurus sedan. Tell ’em they’re headed south on State Road 19!” he shouted to Janelle. Then muttering to himself, he added, “And they’ll be lost in the traffic and down in Orlando before the cops even get out of the donut shop.”
Their store had been burglarized the year before, so they’d added bars to the windows and beefed up the back door. But they hadn’t expected an armed robbery during the day. To Janelle, robberies had seemed like something that happened only to jewelry shops, liquor stores, and gas stations—and then mainly in Jacksonville or Orlando.
The robbery made the Altmillers seriously reconsider security for their small hardware store. The store had been established by Jake’s grandfather, who had bought the 2.5-acre lot for just twelve hundred dollars during World War II. Situated south of the Dora Canal, it had been in continuous operation since 1946. It was also the last family-owned, independent hardware store in Lake County. All of the others had long since been affiliated with chains like Ace or True Value, or run out of business by the big-box giants like Home Depot and Lowe’s. And while they’d suffered their share of shoplifting, this was the first time they’d ever been robbed at gunpoint.
A few days after the robbery, the Altmillers added four miniature security cameras that recorded directly to their PC’s hard drive. One of these cameras was deliberately set up at a low angle to avoid the classic “view of the top of the perp’s baseball cap.” Another camera was aimed at the front entrance, and contrasting strips of colored tape were added at one-foot intervals running up both sides of the door frame. When seen in surveillance footage, these markings would allow them to approximate the height of a suspect after a robbery.
Most importantly, Janelle and Jake began to carry their pistols daily. They both took the three-day fighting pistol immersion course taught by Florida Firearms Training in Okeechobee. This was Janelle’s first formal firearms instruction. For Jake, who had taken two previous classes by other instructors, the comprehensive course made him realize how much he still had to learn. They both made a point of doing monthly practice shooting sessions at the local range on Sunday afternoons when the store was closed.
Janelle stood just five feet two inches tall—eight inches shorter than her husband. Her rounded hips and short trunk made most hip holsters uncomfortable for her. Drawing her pistol from a hip holster was ungainly because of the short distance between the top of the holster and her armpit. She tried several types of right-handed holsters before settling on a modified Kydex cross-draw holster made by Multi Holsters. She concealed it with the blue Altmiller’s Hardware logo canvas vests that they wore to identify store employees. By wearing the vest unbuttoned, she could draw the pistol quickly if needed. On the few occasions when a customer caught a glimpse of the holstered pistol, it usually triggered compliments rather than ridicule. Florida, after all, had one million concealed carry pistol permits—the most of any state. There was a reason it was nicknamed the Gunshine State.