Section 3
Jerrod Melman
(Lettuce Entertain You Enterprises)
Richard Coraine
(Union Square Hospitality Group)
Mark Hoplamazian
(Hyatt Hotels)
The three insightful leaders profiled in this section all stepped into an established company. In doing so, they recognized the importance of keeping the values that originally differentiated the company from its competitors and the necessity of evolving to meet the needs of the current marketplace. In each case, they adapted existing practices and forged a new path forward to help their organizations compete with new competitors. They acknowledge that younger employees are changing workplace culture, but the pragmatists still maintain a laser-like focus on offering exceptional customer service. As a result, they have positioned their organizations for excellence today and for the foreseeable future.