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Alibaba Group
consumer marketplaces, 193–98
customer retention, 206–7
expansion into new industry frontiers, 204–5
future, 202
geographic expansion, 205–6
government regulation, 209–11
growth of core businesses, 202–3
growth of ecosystem, 203
legacy and global impact, 211–13
logistics, 199–200
media and entertainment, 200–1
other support services, 201–2
outside competition, 208–9
overview, 189–90
support services provided by ecosystem participants, 198–99
wholesale marketplaces, 190–92
see also AliExpress; AliPay; Ant Financial Services Group
AliExpress, 197–98
AliPay
Alibaba and, 191, 198, 203, 207
Ant Financial Services Group and, 198
eBay and, 234
Juhuasuan and, 197
mobile service, 198–99
spin-off from Alibaba, 180–81, 185
Taobao and, 194–95
see also Alibaba Group
Amazon
Alibaba and, 3, 187, 189, 203, 206, 233
Bezos and, 1–2
China and, 5
Internet boom and, 15
Jingdong and, 208
Ant Financial Services Group, 198–99
Ballmer, Steve, 73
Battelle, John, 158
Bezos, Jeff, 1–2
Brin, Sergey, 93, 95, 98–100, 149
Canton Fair, 74–77
Castro, Christine, 132, 134–35
China, doing business in
channeling inner Taoist, 233–34
customers, 236
government, 235–36
moving first, asking forgiveness later, 234–35
recognizing innovation, 232–33
China Banking Regulatory Commission, 204
Communist Party, 81, 113, 145, 150, 209
Crocodile in the Yangtze: The Alibaba Story (film), ix, 5, 183, 212
Cultural Revolution, 9, 89, 171
dreams, chasing
build for longevity, 217
dream big, 215–16
have a great idea, 217
never overestimate your competitor, 216
never underestimate yourself, 216
opportunity and, 217–18
eBay
Alibaba and, 3, 5, 83–84, 121–23, 127–28, 132–33, 135, 138–40, 170, 173, 187
Clinton and, 143–45
drop in stock price, 164
Eachnet and, 107–9
earnings reports, 161–62
Internet boom and, 15
pricing pressures, 162–64
Taobao and, 85–91, 104–6, 114–19, 121, 155–56, 161–68, 182, 185, 193–95
see also Whitman, Meg
fees, 88, 90, 163, 166, 191, 195–96, 198
Filo, David, 131
Fortune Global Forum, 113
Gomez, Henry, 114–20, 141, 161, 164
Google, 80, 93–101, 128, 149, 155–58, 170, 207, 220, 223
Groupon, 197
guanxi, 236
Hangzhou Hope Translation Agency, 11
Hangzhou Telecom, 12
Hu Jintao, 113
Huayi Brothers Media Corporation, 201
human rights, 145
“Hupan culture,” 229
Jobs, Steve, 232–33
Juhuasuan, 197
Kwan, Allan, 137
Kwan, Savio, 55–62, 68–69, 72, 75, 86, 180
leadership
decision-making, 225
dwelling on mistakes, 224–25
getting personal, 226–27
problem-solving, 224
“tech dummies” and, 226
working toward goals, 225–26
Lee, Elvis, 180
Liu Wei, 139
Lu Qi, 138
Mangalindan, Mylene, 132
Mao Linsheng, 150
Mayer, Marissa, 184–85
Microsoft, 223
Omidiyar, Pierre, 144
Osako, Mary, 146
PayPal, 91, 128, 165, 189, 199
Qihoo, 159–60
Reporters Without Borders, 145
Rosensweig, Dan, 133, 137–38, 141–42
Search, The (Battelle), 158
Shao Yibo, 128
Softbank, 15, 17, 86, 118, 127, 133, 221
Sonoma International Film Festival, 5
Steiner, Ina, 123
strategy
“changing rabbits,” 219
financing and, 221–23
focus on customer, 218–19
“free” as business model, 220
IPOs and, 223
leapfrog, 222
luck and, 223–24
opportunity in crisis, 221
patience and, 219–20
quality and, 220
take rate, 195
Taobao
Alibaba and, 118, 119, 127–28, 156, 203
anti-Japanese sentiment and, 118–120
background, 85–87
eBay and, 85–91, 104–6, 114–19, 121, 155–56, 161–68, 182, 185, 193–95
free service, 87–90
growth, 103–6, 161, 207–8, 216, 220, 222
international market and, 206
Juhuasuan and, 197
launch, 87
overview, 193–95
rural markets and, 211
Tmall and, 195–97
see also Tmall
team-building
actions speak louder than words, 229
allowing for sabbaticals, 230–31
assembling a team, 227
gathering entire team once a year, 227–28
hiring, 231
honoring and respecting work of predecessors, 232
integrating values into HR systems, 229
looking at overall trends, 229–30
spreading the wealth, 228–29
Tiananmen Square massacre, 145
Tmall
competition, 208
customer retention and, 207
international market and, 206
overview, 195–97
policy changes, 180
rural markets and, 211
see also Taobao
Tsai, Joe, 21, 48, 55, 58, 68, 86, 94–95, 97–98, 114, 130–31, 133–35, 143, 145, 174
Wang Guoping, 150–53
Wei, David, 180
West Lake Summit, 142, 144, 150–52
Whitman, Meg, 107–8, 113–15, 118, 120, 123, 128, 133, 139, 140, 160, 163, 226–27
Wong, Brian 26–27, 33, 37, 139–40
Wu Wei, 234
Xie, Simon, 180
Alibaba and, 46, 125–35, 137–43
Google and, 97–98