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Publisher’s note Every possible effort has been made to ensure that the information contained in this book is accurate at the time of going to press, and the publishers and author cannot accept responsibility for any errors or omissions, however caused. No responsibility for loss or damage occasioned to any person acting, or refraining from action, as a result of the material in this publication can be accepted by the editor, the publisher or the author. |
First published in 1996 by Kogan Page Limited
Second edition 2000
Reissued in 2006, 2010
Third edition 2013
Apart from any fair dealing for the purposes of research or private study, or criticism or review, as permitted under the Copyright, Designs and Patents Act 1988, this publication may only be reproduced, stored or transmitted, in any form or by any means, with the prior permission in writing of the publishers, or in the case of reprographic reproduction in accordance with the terms and licences issued by the CLA. Enquiries concerning reproduction outside these terms should be sent to the publishers at the undermentioned addresses:
120 Pentonville Road London N1 9JN United Kingdom |
1518 Walnut Street, Suite 1100 Philadelphia PA 19102 USA |
4737/23 Ansari Road Daryaganj New Delhi 110002 India |
© Sue Bishop, 1996, 2000, 2006, 2010, 2013
The right of Sue Bishop to be identified as the author of this work has been asserted by her in accordance with the Copyright, Designs and Patents Act 1988.
ISBN 978 0 7494 6698 5
E-ISBN 978 0 7494 6699 2
British Library Cataloguing-in-Publication Data
A CIP record for this book is available from the British Library.
Library of Congress Cataloging-in-Publication Data
Bishop, Sue, 1949-
Develop your assertiveness / Sue Bishop. – 3rd Edition.
pages cm
ISBN 978-0-7494-6698-5 – ISBN (invalid) 978-0-7494-6699-2 (ebk.)
1. Organizational behavior. 2. Assertiveness training. 3. Assertiveness (Psychology) 4. Interpersonal relations. I. Title.
HD58.7.B565 2013
650.1′3–dc23
2012045518
Typeset and eBook by Graphicraft Limited, Hong Kong
Printed and bound by CPI Group (UK) Ltd, Croydon, CR0 4YY