Chapter 8
Signing On to Outdoor Advertising
In This Chapter
Creating successful signs for your business
Designing posters and billboards that make a large impression
Opting for portable advertising with T-shirts, shopping bags, and more
Embracing the power of flags, banners, and awnings
Using transit advertising to your advantage
Signs are one of the most important, but least noticed, forms of marketing communication. Although signs used to be a narrow category, today you have a broad range of options. For example, you can supplement the simple professional sign plate beside your door with digital billboards beside the highway, banners and tote bags with your message, subway and airport posters, T-shirts with your brand on them, and a great deal more. Any way to get your message out in a public place is valuable to your marketing program and may produce added sales. This chapter looks at the different ways you can use signs in your organization’s marketing.
Whenever you review your marketing program, stop to do an inventory of your signs, posters, T-shirts, and other outdoor ads. How many do you have displayed? Are they visible? Are they clear and appealing? Are they clean and in good repair? Can you find an easy way to increase the number and impact of these signs? When you need to make your brand identity and marketing messages visible, you can never do too much. Although potential customers may see an ad you’ve placed in their favorite magazine once or twice, they’re likely to walk or drive by a sign over and over, making that sign a great way to get the message to them regularly.
Heading Back to Basics: The Essential Sign
Signs are all over — if you’re in an office right now, step to the nearest window, and you can probably see a handful with ease. Signs are also undeniably important. Even if they serve only to locate a store or office, they do a job that marketers need done. If your customers can’t find you, you’re out of business. And in many cases, signs also provide daily exposure to the brand name, helping to boost awareness and recognition. But most marketing reference books don’t bother to cover signs. So why do marketers — or at least those marketing experts who write the books — tend to ignore signs?
No national or international set of standards for signs exists. Nor can you find a major association that promotes standards and champions best practices. When evaluating signs, I can’t easily send you to the experts like I can with radio, TV, print, or other outdoor media. You’ll probably end up working with a local sign manufacturer, which means you and your designer will have to specify size, materials, copy, and art. You need to take charge of the design and placement of your signs, because no one else seems to know or care how to do it well. The next sections show you how.
Knowing what your sign can do
Signs have a limited ability to accomplish marketing goals — but perhaps not as limited as you may think. You can use signs to help people find you, starting with a sign near the freeway exit and ending with signs marking the entrance to your store or parking lot.
Numerous businesses make finding themselves difficult. Case in point: My office in Amherst, Massachusetts, is near the main campus for the University of Massachusetts at Amherst, the biggest college in the state and home to a top business school. Why do thousands of visitors a year have to pull over in downtown Amherst and ask for directions to the campus? Well, no signs downtown point the way. Hmm. Maybe I should send a copy of this book to the president of the university with a bookmark stuck in this page.
Aside from their practical value (letting people know where you are), signs can and should promote your image and brand name. An attractive sign on your building or vehicle can spread the good word about your business or brand to all who pass by. Don’t miss this brilliant opportunity to put your best foot forward in public every day — and night, if the sign is lit or in an indoor public space such as a mall or subway station.
Finding reputable sign producers
The best, most effective signs usually aren’t do-it-yourself jobs. Take the time to seek out a reputable sign maker to ensure you spend your money wisely. Following are some suggestions for tracking down an expert who can produce your sign:
Consult your local or regional business telephone listings when you need to have a sign made. You should find several options.
Ask friends, family, and business associates for personal references. They may have had good experiences with certain sign makers.
Consider modern copy shops. Copy shops increasingly provide cheap, high-tech solutions for smaller or temporary signs. (In the United States, FedExOffice and FASTSIGNS stores are helpful.)
Have your sign designed and painted by an artist. Most signs have little real art about them, so when a business hires an artist to carve its name and logo into a big piece of mahogany, the result is something truly special!
Writing good signs
As a marketer, you need to master the strange art of writing for signs. Too often, the language marketers use on signs is ambiguous or overly wordy. The following sections can keep you from falling into those traps.
Designing an informational sign
Marketers design some signs to convey substantial information — directions, for example, or details of a store’s merchandise mix. Informational signs are often either too brief or too lengthy. To craft the most effective sign possible, divide the copy and design into two sections, each with a separate purpose:
Have a header. The first section is like the header in a print ad (see Chapter 7). You design it to catch attention from afar and draw people to the sign. Be brief and use large, catchy type. (Often the header is simply the name of the business, but if not, include the name and logo elsewhere on the sign.)
Communicate essential information. The second section of the sign needs to communicate the essential information accurately and in full. If the first section does its job, viewers may go right up to the sign to read the informational part, so you may not need to make that type as large and catchy. The consumer should be able to easily read and interpret the wording and type though. This section also needs to answer all likely questions.
Getting creative to make your sign stand out
The average downtown street in the average city has more than 500 signs per block. Try walking such a block and then listing all the signs you remember seeing. One or two may stand out, but most go unseen. To avoid having your sign be lost in this sea of similar signs, you need to make yours stand out.
Here are some of the many variations in form that you can take advantage of when designing a creative sign:
Hand-painted (personal look and feel)
Wood (traditional look; routing or hand carving enhances the appeal)
Metal (durable and accurate screening of art and copy, but not very pretty)
Window lettering (hand-painted or with vinyl letters/graphics)
Lighted boxes (in which lettering is back-lit; highly visible at night)
Neon signs (real wow-factor here)
Magnetic signs (for your vehicles)
Electronic displays or digital signs (also known as electronic message repeaters; movement and longer messages, plus a high-tech feel; often these displays take the form of LED signs that make it relatively inexpensive to change your message at will)
Small screen- or laser-printed boards with metal brackets for standing in lawns near roads (an inexpensive short-term option for promoting an event)
Flat-panel TV screens (with shifting sign content and images or video)
Each of the options presented in this section requires a different source or supplier, so you need to do some homework after you decide to explore a particular sign design. But have faith that you can find good commercial sources for any and all types of signs.
Researching the regulatory constraints before posting a sign
Going Big: Posters and Billboards
Posters and billboards are two of the most popular ways people use signs in their marketing. These two methods are popular because you can view them from a distance and they can be displayed in public places where traffic is high. However, large posters on billboards, bus kiosks, and other such public spaces offer a difficult design challenge because they need to be readable from far away. The next sections give you some important pointers to ensure that if you decide to include posters and billboards in your marketing, you do so successfully.
Deciding on formats for outdoor ads
You have several choices regarding the size of your outdoor ad and its distance from the average viewer:
30-sheet poster: A standard 30-sheet poster (a billboard-sized ad) measures 21 feet 7 inches wide by 9 feet 7 inches high in the United States. (With the advent of modern printing, they don’t have to use 30 separate sheets anymore.)
Bulletin: A bulletin is a huge version of the poster that usually measures 48 feet wide by 14 feet high (these ads may be 10 x 30 feet or 10.6 x 30 feet in places). You can extend bulletins with extra panels on the bottom, sides, or top (see Figure 8-1 for details). A bulletin is four times as big as a 30-sheet poster, giving it incredible impact close-up. Bulletins also make the text readable from a greater distance, so they work well along high-speed roads where the viewer isn’t near your ad for long enough to read anything requiring close attention.
8-sheet poster: Also referred to as a junior poster, a standard 11-x-5-foot 8-sheet poster is perfect for sidewalk-level viewing. This poster is about a sixth the size of the standard 30-sheet poster. But when you place an 8-sheet poster closer to viewers than a standard-sized poster can be, it’s sometimes even more effective than the bigger formats. Advertisers seem to think so anyway; the format is very popular with them.
Spectacular: If you really want to make an impression, you can choose something oversized (and not standard). In other words, you can use a huge spectacular, a custom-made, often building-sized display such as the ads that grace Times Square in New York City. These massive ads cost a bundle, and you should generally treat them as long-term, image-building investments. Few rules apply to spectaculars — aside from the rules of gravity and engineering — so you can have some fun with this unusual form of outdoor advertising.
Figure 8-1 shows the proportions and relative sizes of the standard outdoor ad formats. Note: Spectaculars don’t have standard sizes, so they don’t appear in this figure.
Figure 8-1: Three standard sizes for outdoor advertising in the United States.
Grasping the limitations of outdoor ads
Outdoor or public-space advertising must be kept simple because people view it from a distance and usually in a hurry. The message should be simple enough to grasp in a second; the art and copy must also be simple and clear.
Maximizing the returns on outdoor advertising
The costs of outdoor advertising vary widely. In the United States, billboards typically range between $1,000 and $5,000 per month, depending on the quality and quantity of traffic. (The new digital billboards cost a little more but offer the advantage of lower production and setup costs.) When you get down to it, you want to make sure you’re getting your marketing money’s worth out of this investment. The following sections help you do just that.
Making cost-effective billboard buys
Given the high traffic rates on many expressways, you can get a pretty good buy for a billboard on a cost-per-thousand-impressions (CPM) basis. For example, a bulletin in Denver, Colorado, delivers about 34,100 exposures, which is a multiple of the reach (number of viewers) times the frequency (how many times viewers see your ad). The frequency for a roadside sign generally ranges from 15 to 30 times per month, according to surveys. The Denver example has a price of $3,815 ÷ 34,100, or $0.11 per thousand exposures. Although prices vary — and I picked a moderately priced billboard to illustrate my point — outdoor advertising often does give you cheap exposure on a CPM basis.
The average U.S. 30-sheet poster reaches adults 18 years and older at a CPM of $1.50 per thousand impressions. Although that’s a far higher number than my quick estimate for that Denver billboard, it’s still far cheaper than most other media. (Radio costs about twice that figure; TV and print ads cost at least three times as much.)
Of course, the CPM figures I’m providing here give you only the beginning point for cost estimates. Be sure to factor in your estimate of the percent of exposures that reach your target market, which may be small given the numbers of people the ad can potentially reach (in which case, the divisor in that CPM equation goes down, and the price goes up). For example, the average CPM for reaching women aged 25 to 49 with a 30-sheet poster is about $7 — more than four times as costly as when you don’t care what sort of adults see your poster.
Boosting your reexamination rates
Always consider the likelihood that your billboard exposures lose value after commuters have seen your billboard many days in a row. Do you get the same effect from the 30th viewing of a billboard as you do from the first half-dozen? Will anyone even bother to look at the same billboard multiple times? Maybe not. In outdoor advertising, marketers talk about reexamination rates — the average number of times viewers bother to read the same outdoor ad.
Figure 8-2: From a distance, a large roadside poster looks no bigger than this image.
Blanketing the area with a 100 showing
In most urban markets, you can readily purchase enough outdoor advertising to (theoretically, at least) cover the entire market. The out-of-home advertising industry calls this practice a 100 showing, meaning you have enough billboards at viable locations to supposedly expose 100 percent of the people in that market to your message. (Similarly, a 50 showing gives you a maximum of 50-percent coverage.)
Taking advantage of location to buy smaller, cheaper bulletins
As in print advertising (see Chapter 7), the costs of billboards vary based on both ad size and audience size. A bulletin costs about four times as much as the standard poster ad — reflecting the fact that a bulletin is about four times as big as a poster. A junior poster (which is about a sixth the size of a standard poster) costs roughly a quarter of a poster ad.
Putting Your Name on Portable Items
A broad definition of a sign may include any public display of your brand or marketing message. Your message can appear on quite a few items people carry around with them or even wear. To me, these messages are just as legitimate as a message on a signboard. And they’re often a lot easier and cheaper to make. The following sections share simple, small-scale ways to get your message across, including T-shirts and bags.
Trying your hand at T-shirts
Your customers may think of a nice T-shirt as a gift for them, but you know the truth: That T-shirt is a body billboard! It’s amazing how many people are willing to go around with your advertising messages on their clothes (or even on their bodies — temporary tattoos are also a marketing option). Don’t overlook this concept as a form of outdoor advertising. In fact, use it as much as you can. People happily display marketing messages if they like them.
You can easily implement this quality premium strategy by looking for good-quality T-shirts made of good-quality fabric and by having a real designer create your compelling, fresh design. (A cool design on your T-shirt is practically guaranteed to get your target audience to want the shirt.) Make sure you use an experienced, quality-conscious silk-screener to put that fine design on those good T-shirts.
Getting slapped on with bumper stickers
Don’t overlook bumper stickers and car-window stickers. If you make your stickers clever or unique enough, people eagerly seek them out so they can deface their nice new cars with them. Don’t ask me why. But because people do, and because the cost of producing bumper stickers is very low, why not come up with an appealing design and make stickers available as giveaways on store counters or as bill stuffers?
Putting your name on bags
Department stores believe in the importance of shopping bags as an advertising medium. But many other businesses fail to take advantage of the fact that shoppers carry bags around shopping malls, sidewalks, subways, trains, and buses — giving messages on those bags high exposure.
To use bags effectively, you need to make them far easier to read and far more interesting than the average brown paper or white plastic shopping bag. You should also favor designs with comfortable carrying handles, even though these cost two or three times as much. Why? Because if you do, people will carry the bags at their sides where they’re easy to read instead of hugging them to their chests or stowing them in someone else’s bag that has better handles.
Staying dry (or shaded) with umbrellas
Similarly, umbrellas (available from premium companies; see Chapter 11 for more on premiums) can broadcast your logo, name, and a short slogan or headline — although only in especially wet or overly sunny weather. The advantage of putting your logo on a high-quality umbrella is that people are likely to keep and use the umbrella for a long time. Plus, umbrellas are a lot more businesslike than T-shirts, so they make good gifts when formality is called for. (A bank could offer a free umbrella to each person who adds a new account, for example.)
Taking Your Message to the Streets
What better way to get your message to your prospective customers than to place it right in front of them as they walk around and do their daily business? Most marketers don’t take full advantage of the many options for outdoor advertising. The most obvious one — the full-sized billboard beside a busy road — is great if you want to target drivers with a daily message and you have enough sales to justify the cost of giant signs (see the earlier section “Going Big: Posters and Billboards” for more info). But you can also consider other types of messages, including flags, awnings, and mobile signs on vehicles. The next sections take a closer look at these options and more.
Leveraging your vehicle fleet
Everybody likes free advertising, and you can get great free exposures from signs. A magnetic sign on the side of a car or truck, like those you see on the cars of real estate agents, can reach thousands of people a day at minimal cost. You basically have three choices if you want to use your vehicle fleet for signage:
A magnetic sign: This sign is the cheapest and most flexible because it can be moved from vehicle to vehicle, but it doesn’t make as strong an impression as a painted sign on the side of your vehicle.
A painted sign: Airbrush artists are available through body shops and local Web searches to decorate your car with durable painted lettering and images. Review a portfolio (photos of earlier jobs) first to make sure you like the artist’s work. The cost ranges from a few hundred dollars for simple designs to more than a thousand dollars for elaborate images.
A shrink-wrapped sign: Even more impressive, but also more expensive, is a shrink-wrapped sign that decorates most of your vehicle with your brand identity and marketing message. You can blow up a photo, a logo, or any other artwork as big as your vehicle can handle. The art is printed on special plastic sheets that are then shrink-wrapped right to the vehicle for high-quality art that makes a big impact. Although the setup costs are in the low thousands, you can apply the same design to multiple vehicles (such as a fleet of vans), and the cost per added vehicle is far less.
Figure 8-3 shows examples of these three options.
Figure 8-3: Three strong options for vehicle signage.
Flagging down your customers
I have a theory that the first branding by human beings took the form of a flag. Powerful back then, a flag (an outdoor message on canvas or synthetic cloth) is still a simple but strong way to communicate an identity or brand. Think of a flag as a more dynamic kind of sign and try to find ways to use it to build brand awareness, make your location(s) more visible, or get a marketing message displayed in more forms and places than you could otherwise. Also, note that the costs of cloth-based forms of advertising can be surprisingly reasonable.
A number of companies specialize in making custom-designed flags and banners. Of course, you see tacky paper banners — often produced by the local photocopy store — hanging in the windows of retail shops on occasion. But I’m not talking about those banners (because they probably don’t help your image). I mean a huge, beautiful, cloth flag flapping in the breeze. Or a bold 3-x-5-foot screen-printed flag suspended like a banner on an office or trade-show wall. Or a nylon table banner that turns the front and sides of a table into space for your marketing message. Or a streetwide banner, suspended from a wire cable, complete with air vents, tie-downs, and even sand pockets to keep the message readable in any weather. Figure 8-4 illustrates the most common standard options and terminology of the flag and banner industry.
Figure 8-4: The typical options for flags and banners.
Flag companies give you all of these options and more. These businesses regularly sew and screen large pieces of fabric, and they can also supply you with cables, poles, and other hardware you need to display flags and banners. In recent years, silk-screening technology and strong synthetic fibers have made flags and banners brighter and more permanent, expanding their uses in marketing.
You can find a full line of stock and custom products available from Arista Flag Corporation (www.aristaflag.com). Flags Unlimited, Inc. (www.usflags.com) also offers custom flag production. A number of large-format printers — including DPI (www.dpi-sf.com) and Blue Wave Printing & Display (www.bluewaveprinting.com) — are now promoting high-quality banner and flag production too.
Capturing attention with canopies and awnings
If appropriate for your business, consider using an awning or canopy (most telephone directories list providers under the Awning and Canopy heading). For retailers, awnings and canopies often provide the boldest and most attractive form of roadside sign. Office sites may also find awnings and canopies valuable.
Eyeing different alternatives
Although flags and awnings may be the main types of outdoor messages that immediately pop into your mind (see the previous sections), you can also maximize other types of outdoor advertising. Take a look around you to see some of the many creative, and often less expensive, alternatives available, including the following:
Banners in metal stands (which can be placed temporarily at crowded events)
Bicycles pulling small signs through downtown areas
Carpet and rug graphics
Cinema ads
Fuel pump signs and handle markers
Garage-door vinyls
Hubcap ads
Human statues (hired dancers) and pavement artists
Inflatable signs, blimps, and models of your product
Shopping center and kiosk signs
Sports stadium signage
Urinal advertising (perfect for the male audience)
As you walk, ride, and drive around, take note of any such signs that catch your eye and may fit your marketing program. You may be amazed at how many options are available to you. If you can imagine it, you can probably find someone who brokers the option. All of the options presented in this section can probably be found in your city of choice with a short Internet search.
Keeping Your Message on the Move with Transit Advertising
Transit advertising is any advertising in or on public transportation systems. These ads can appear in buses, taxis, commuter trains, and subway systems, along with airport, bus, train, and ferry terminals. Transit advertising delivers high frequency of viewer notices in a short period of time. Public transit vehicles generally travel the same routes over and over, so almost everyone along the route sees an ad multiple times.
Keep this high frequency in mind when designing transit ads — you want to make sure your ad doesn’t become tedious or irritating upon repeated exposures. Avoid cheap humor and overly simplistic gimmicks.
Transit ads work well if you get the people in transit to take an interest in your product, from consumer products to business services. I’ve seen transit ads generate sales leads for local real estate agents and for international consulting firms. Yet few marketers make use of them. Consider being an innovator and trying transit ads, even if your competitors don’t.
Standard options — the ones most easily available through media-buying firms and ad agencies — include shelter panels, bus and taxi exterior signs, and posters and back-lit signs in airports.
In most U.S. cities, shelter panels are 46-x-67-inch posters that appear at bus-stop shelters. (Different standards may apply in other cities.) You can mount them behind a Lucite sheet to minimize the graffiti problem. In many cities, designers have back-lit some of the shelter panels for nighttime display. A one-month showing typically costs anywhere from $500 to $1,500, depending upon the city. You may need as many as 100 to 300 panels to achieve enough exposures to reach a 100-percent showing in a city, depending upon the city’s size (see the earlier “Blanketing the area with a 100 showing” section for more on this tactic).
Bus signs come with well-accepted standards in North America — although some local bus services now offer the option of full-bus painting or shrink-wrapping too. Here are the typical bus sign standards:
Large bus poster: Also called a king-size ad, a large bus poster is a 30-x-144-inch poster in a frame mounted on the side of the bus. This poster can be displayed on the street side or curb side (in the United States, the street side is generally the right-hand side).
Medium bus poster: Sometimes called a queen-size ad, a medium bus poster is a 30-x-88-inch poster that’s especially suited for the curb side of a bus. If you want to make sure bus passengers and other pedestrians on the route see your poster, then the curb side is for you.
Small bus poster: Also referred to as a traveling display, a small bus poster is a 21-x-44-inch poster on the side of a bus. If you have a simple message and a tight budget, this format may be big enough to give you the visibility you need.
Front and rear bus displays: These ads measure 21 x 70 inches and give high visibility to drivers near the bus. A front bus display can also go by the name headlighter. A rear-end poster (or tail-light ad) gives great exposure to people in cars behind the bus. But if the bus exhaust is messy, your ad may not look so great after a few days. Check that out before buying a rear bus display.
Combinations: Sometimes advertisers combine a front bus display with a curb-side ad to maximize impact on pedestrians as they watch the bus go by. Add a shelter poster to the mix, and you have incredibly good coverage! Such combinations can be effective, especially if you think your ad may be challenging to read or if you want to display two or three complementary ads to the same viewer.
If you’re advertising in a European or other country, these U.S. standards may not apply. Outdoor ads in general, and especially transit ads, aren’t fully standardized in all countries. So check with the bus line, billboard owner, or whoever controls the ad space before you design your ad.
Want a relatively well-to-do audience with a rich mix of tourists and professional travelers? Then enquire about airport advertising options. Contact media firms such as Clear Channel Outdoor (www.clearchanneloutdoor.com), which can place your posters in hundreds of airports. Also, note that some airports are making video advertising available at baggage carousels to reach travelers while they wait for their luggage. (For tips on creating a video ad, flip to Chapter 9.)