About the Author
You don't meet Harry J. Friedman––you encounter him. He's outrageous, revolutionary, inventive, and invigorating. His unique style shakes you up and forces you to rethink the way you sell or manage on a retail sales floor. Then he blows you away with scores of why-didn't-I-think-of-that techniques for turning more of your shoppers into buyers. If his vision of how a retail store should run could be bottled and delivered to every retailer in the world, retailing would be elevated to heights it has never seen.
Harry J. Friedman is an internationally acclaimed consultant, specializing in retail sales and operational management. Since 1968, he has been a super-salesman, record-breaking sales manager, and owner of two successful chains of stores. Today, he is considered one of retail's premier thought leaders, strategists, and visionaries.
In 1980, he founded The Friedman Group, which now maintains offices in 11 countries and is continuing to expand its reach internationally. His groundbreaking high-performance training systems have been taught to over 500,000 retailers worldwide—from the most iconic retail brands to the smallest independents—to routinely deliver more sales.
Mr. Friedman's unique ability to share his experience in a highly motivating manner has made him the most heavily attended speaker and best-read author on retail sales and management in the world. Known for his entertaining but hard-hitting style, he delivers volumes of real-life, here's-how information that goes far beyond motivation.
His sharp wit and dynamic presentation skills have been showcased in keynote speeches and private seminars for independent retailers, trade associations, manufacturers, and scores of Fortune 500 companies. To his credit are articles published more than 500 times in national trade magazines and his best-selling book, No Thanks, I'm Just Looking!, now in its eleventh printing.
He is the creator of retail's number-one sales and management system, used by more retailers than any other system of its kind in the world. One of the most sought-after consultants in retail, his techniques are also delivered internationally, via on-site consulting and training services; elearning; live seminars; webinars; and audio, video, and printed formats, to retailers of all sizes and industries.
Mr. Friedman has also developed retail's most heavily attended seminars—including the Professional Retail Management Course (formerly Retail Management Training Camp), Multiple Store Supervision Course and Sales Masters Course—plus products like the Gold Star Selling DVD sales training program, Retailer's Complete Book of Selling Games and Contests, and Retail Policies Manual. At the pinnacle of all Friedman programs, however, is Project Gold Star, a series of unique monthly meetings for retail owners and senior management, focused on implementing the processes for developing a truly high-performance retail operation.
Considered by many to be one of retail's best friends, he is still controversial, thought-provoking—and just plain Harry.