Unless otherwise noted, all quotes in the text are from my own direct interviews.
Chapter 1: The Hustle
2 cheeky bathroom humor: The RISD hockey team was called the Nads (preferred cheer: “go-NADS!”); the basketball team was called the Balls (slogan: “When the heat’s on, the Balls stick together”). The teams’ mascot was Scrotie.
2 “sporting event on a Friday night?”: Austin Carr, “Watch Airbnb CEO Brian Chesky Salute RISD, Whip Off His Robe, Dance like Michael Jackson,” Fast Company, February 17, 2012, https://www.fastcompany.com/1816858/watch-airbnb-ceo-brian-chesky-salute-risd-whip-his-robe-dance-michael-jackson.
5 “‘they said it would be at RISD’”: Sarah Lacy, “Fireside Chat with Airbnb CEO Brian Chesky,” PandoDaily, YouTube video, posted January 14, 2013, https://www.youtube.com/watch?v=6yPfxcqEXhE.
7 trapped in his job: Ibid.
10 in his underwear: Ibid.
11 friends would ask: Reid Hoffman, “Blitzscaling 18: Brian Chesky on Launching Airbnb and the Challenges of Scale,” Stanford University, November 30, 2015, https://www.youtube.com/watch?v=W608u6sBFpo.
13 (“until we got customers”): Ibid.
18 “travel related businesses”: Brian Chesky, “7 Rejections,” Medium, July 12, 2015, https://medium.com/@bchesky/7-rejections-7d894cbaa084#.5dgyegvgz.
19 Urban Land Institute: Brian Chesky and Connie Moore, “Impact of the Sharing Economy on Real Estate,” Urban Land Institute Fall Meeting, October 6, 2015, https://www.youtube.com/watch?v=03kSzmJr5c0.
20 losing their patient: Brian Chesky, “1000 days of AirBnB,” Startup School 2010, YouTube, uploaded February 12, 2013, https://www.youtube.com/watch?v=L03vBkOKTrc.
21 “have some please?”: “Obama O’s,” YouTube, uploaded January 12, 2012, https://www.youtube.com/watch?v=OQTWimfGfV8.
22 to launch Facebook: Lacy, “Fireside Chat.”
24 “‘I just ruined it,’” says Chesky: Ibid.
25 as Fortune called it: Leena Rao, “Meet Y Combinator’s New COO,” Fortune, August 26, 2015, http://fortune.com/2015/08/26/meet-y-combinators-new-coo/.
28 (log on to his account): Brian Chesky, “1000 days of AirBnB,” Startup School 2010, YouTube, uploaded February 12, 2013, https://www.youtube.com/watch?v=L03vBkOKTrc.
Chapter 2: Building a Company
35 “How to Start a Startup”: Sam Altman, “How to Start a Startup,” lecture with Alfred Lin and Brian Chesky, video, accessed October 10, 2016, http://startupclass.samaltman.com/courses/lec10/.
36 (six new core values in 2013): The six core values put in place in 2013 were “Host,” “Champion the Mission,” “Every Frame Matters,” “Be a cereal entrepreneur,” “Simplify,” and “Embrace the Adventure.”
41 in the first half of 2016 alone: “Uber Loses at Least $1.2 Billion in First Half of 2016,” Bloomberg BusinessWeek, August 25, 2016, https://www.bloomberg.com/news/articles/2016-08-25/uber-loses-at-least-1-2-billion-in-first-half-of-2016.
45 a surge in bookings: Owen Thomas, “How a Caltech Ph.D. Turned Airbnb into a Billion-Dollar Travel Magazine,” Business Insider, June 28, 2012, http://www.businessinsider.com/airbnb-joe-zadeh-photography-program-2012-6.
46 according to TechCrunch: M. G. Siegler, “Airbnb Tucked In Nearly 800% Growth in 2010; Caps Off The Year with a Slick Video,” TechCrunch, January 6, 2011, https://techcrunch.com/2011/01/06/airbnb-2010/.
47 just $7.8 million: Tricia Duryee, “Airbnb Raises $112 Million for Vacation Rental Business,” AllThingsD, July 24, 2011, http://allthingsd.com/20110724/airbnb-raises-112-million-for-vacation-rental-business/.
48 Lacy, then at TechCrunch: “Brian Chesky on the Success of Airbnb,” interview by Sarah Lacy, TechCrunch, video, December 26, 2011, https://techcrunch.com/video/brian-chesky-on-the-success-of-airbnb/517158894/.
49 claimed ten thousand listings: Alexia Tsotsis, “Airbnb Freaks Out Over Wimdu,” TechCrunch, June 9, 2011, https://techcrunch.com/2011/06/09/airbnb.
49 (“Technology-Enabled Blitzscaling”): Reid Hoffman, “Blitzscaling 18: Brian Chesky on Launching Airbnb and the Challenges of Scale,” Stanford University, November 30, 2015, https://www.youtube.com/watch?v=W608u6sBFpo.
55 “‘How do I not die?’”: Ibid.
Chapter 3: Airbnb Nation
59 Punta Mita, Mexico: Francesca Bacardi, “No Resort Necessary! Gwyneth Paltrow Uses Airbnb for Mexican Vacation with Her Kids and Boyfriend Brad Falchuk,” E! News, E! Online, January 19, 2016, http://www.eonline.com/news/732247/no-resort-necessary-gwyneth-paltrow-uses-airbnb-for-mexican-vacation-with-her-kids-and-boyfriend-brad-falchuk.
59 $10,000 per night: Carrie Goldberg, “Inside Gwyneth Paltrow’s Latest Airbnb Villa,” Harper’s Bazaar, June 23, 2016, http://www.harpersbazaar.com/culture/travel-dining/news/a16287/gwyneth-paltrow-airbnb-france/.
61 “on Airbnb?”: Greg Tannen, “Airbnb-Tenant Reviews of the Candidates,”The New Yorker, July 8, 2016, http://www.newyorker.com/humor/daily-shouts/airbnb-tenant-reviews-of-the-candidates.
61 “Dreams Come True”: Natalya Lobanova, “18 Fairytale Airbnb Castles That’ll Make Your Dreams Come True,” BuzzFeed, June 15, 2016, https://www.buzzfeed.com/natalyalobanova/scottish-airbnb-castles-you-can-actually-rent?utm_term=.ss2Kvbx6J#.abpLnz0PW.
64 “yearning to belong”: Brian Chesky, “Belong Anywhere,” Airbnb, July 16, 2014, http://blog.airbnb.com/belong-anywhere/.
65 “hippy-dippy concept”: Ryan Lawler, “Airbnb Launches Massive Redesign, with Reimagined Listings and a Brand New Logo,” TechCrunch, July 16, 2014, https://techcrunch.com/2014/07/16/airbnb-redesign/.
66 (“equal-opportunity genitalia”): Douglas Atkin, “How to Create a Powerful Community Culture,” presentation, October 30, 2014, http://www.slideshare.net/FeverBee/douglas-atkin-how-to-create-a-powerful-community-culture.
68 wander the globe: Prerna Gupta, “Airbnb Lifestyle: The Rise of the Hipster Nomad,” TechCrunch, October 3, 2014, https://techcrunch.com/2014/10/03/airbnb-lifestyle-the-rise-of-the-hipster-nomad/.
69 most e-mailed articles that week: Steven Kurutz, “A Grand Tour with 46 Oases,” New York Times, February 25, 2015, http://www.nytimes.com/2015/02/26/garden/retirement-plan-an-airbnb-travel-adventure.html.
Chapter 4: The Bad and the Ugly
81 floors, walls, and furniture: Julie Bort, “An Airbnb Guest Held a Huge Party in This New York Penthouse and Trashed It,” Business Insider, March 18, 2014, http://www.businessinsider.com/how-an-airbnb-guest-trashed-a-penthouse-2014–3.
90 Airbnb in Madrid: Ron Lieber, “Airbnb Horror Story Points to Need for Precautions,” New York Times, August 14, 2015, http://www.nytimes.com/2015/08/15/your-money/airbnb-horror-story-points-to-need-for-precautions.html.
91 (cleared of charges): Ibid.
91 on Cosmopolitan.com: Laura Beck, “If You’ve Ever Stayed in an Airbnb, You Have to Read This Horrifying Tale,” Cosmopolitan.com, August, 15, 2015, http://www.cosmopolitan.com/lifestyle/a44908/if-youve-ever-stayed-in-an-airbnb-you-have-to-read-this/.
93 the author Tim Ferriss: “Chris Sacca on Being Different and Making Billions,” interview by Tim Ferriss, The Tim Ferriss Show, podcast audio, February 19, 2016, http://fourhourworkweek.com/2015/05/30/chris-sacca/.
96 vacation together: Zak Stone, “Living and Dying on Airbnb,” Medium, November 8, 2015, https://medium.com/matter/living-and-dying-on-airbnb-6bff8d600c04#.8vp51qatc.
96 carbon monoxide: Ibid.
98 a USA Today investigation: Gary Stoller, “Hotel Guests Face Carbon Monoxide Risk,” USA Today, January 8, 2013, http://www.usatoday.com/story/travel/hotels/2012/11/15/hotels-carbon-monoxide/1707789/.
98 An earlier study: Lindell K. Weaver and Kayla Deru, “Carbon Monoxide Poisoning at Motels, Hotels, and Resorts,” American Journal of Preventative Medicine, July 2007.
98 According to the National Fire Protection Association: Richard Campbell, “Structure Fires in Hotels and Motels,” National Fire Protection Association, September 2015.
100 relative to nonblack hosts: Benjamin Edelman and Michael Luca, “Digital Discrimination: The Case of Airbnb.com,” Harvard Business School Working Paper, no. 14-054, January 2014.
100 compared with white guests: Benjamin Edelman, Michael Luca, and Dan Svirsky, “Racial Discrimination in the Sharing Economy: Evidence from a Field Experiment,” American Economic Journal: Applied Economics, September 16, 2016, https://ssrn.com/abstract=2701902.
101 rejections stopped: Shankar Vedantam, Maggie Penman, and Max Nesterak, “#AirbnbWhileBlack: How Hidden Bias Shapes the Sharing Economy,” Hidden Brain, NPR, podcast audio, April 26, 2016, http://www.npr.org/2016/04/26/475623339/-airbnbwhileblack-how-hidden-bias-shapes-the-sharing-economy.
101 “your XXX head”: Elizabeth Weise, “Airbnb Bans N. Carolina Host as Accounts of Racism Rise,” USA Today, June 2, 2016, http://www.usatoday.com/story/tech/2016/06/01/airbnb-bans-north-carolina-host-racism/85252190/.
102 the experts’ recommendations: Laura W. Murphy, Airbnb’s Work to Fight Discrimination and Build Inclusion, report to Airbnb, September 8, 2016, http://blog.airbnb.com/wp-content/uploads/2016/09/REPORT_Airbnbs-Work-To-Fight-Discrimination-and-Build-Inclusion-pdf.
104 “we would probably not accomplish our mission”: “Airbnb Just Hit 100 Million Guest Arrivals,” onstage discussion with Brian Chesky and Belinda Johnson, moderated by Andrew Nusca, at Fortune’s Brainstorm Tech conference, Aspen, Colorado, uploaded on July 12, 2016, https://www.youtube.com/watch?v=7DU0kns5MbQ&list=PLS8YLn_6PU1no6n71efLRzqS6lXAZpAuW&index=25.
Chapter 5: Air Rage
108 fines totaling $40,000: Ron Lieber, “A Warning for Hosts of Airbnb Travelers,” New York Times, November 30, 2012, http://www.nytimes.com/2012/12/01/your-money/a-warning-for-airbnb-hosts-who-may-be-breaking-the-law.html.
110 revenue of $6.8 million: New York State attorney general Eric T. Schneiderman, Airbnb in the City, New York State Office of the Attorney General, October 2014, http://www.ag.ny.gov/pdfs/Airbnb%20report.pdf. .
111 data-and-analytics reports: Scott Shatford, “2015 in Review—Airbnb Data for the USA,” Airdna, January 7, 2016, http://blog.airdna.co/2015-in-review-airbnb-data-for-the-usa/.
111 in November 2013: Jason Clampet, “Airbnb’s Most Notorious Landlord Settles with New York City,” Skift, November 19, 2013, https://skift.com/2013/11/19/airbnbs-most-notorious-landlord-settles-with-new-york-city/.
111 twenty-two mattresses: Ben Yakas, “Check Out This ‘Luxury’ Manhattan 2BR with 22 Beds,” Gothamist, August 29, 2014, http://gothamist.com/2014/08/29/check_out_this_luxury_manhatt.php.
111 thirty-five dollars a night: Christopher Robbins, “3-Bedroom Apartment Transformed into 10-Bedroom Airbnb Hostel,” Gothamist, December 10, 2015, http://gothamist.com/2015/12/10/airbnb_queens_hostel.php.
112 the end of the ad: “Meet Carol: AirbnbNYC TV Spot,” Airbnb Action, YouTube, uploaded July 16, 2014, https://www.youtube.com/watch?v=TniQ40KeQhY.
113 (to do the study): “Airbnb: A New Resource for Middle Class Families,” Airbnb Action, October 19, 2015, https://www.airbnbaction.com/report-new-resource-middle-class-families/.
114 on affordable housing: “The Airbnb Community Compact,” Airbnb Action, November 11, 2015, https://www.airbnbaction.com/compactdetaileden/.
114 forty-one per year:Growing the Economy, Helping Families Pay the Bills: Analysis of Economic Impacts, 2014, findings report, Airbnb, May 2015, https://1zxiw0vqx0oryvpz3ikczauf-wpengine.netdna-ssl.com/wp-content/uploads/2016/02/New-York-City_Impact-Report_2015.pdf.
114 rental housing by 10 percent: BJH Advisors LLC, Short Changing New York City: The Impact of Airbnb on New York City’s Housing Market, Share Better, June 2016, https:// www.sharebetter.org/wp-content/uploads/2016/06/NYCHousingReport_Final.pdf.
114 a few months earlier: “One Host, One Home: New York City (October Update),” Airbnb, October 2016, https://www.airbnbaction.com/wp-content/uploads/2016/11/Data-Release-October-2016-Writeup-1.pdf.
117 (in some vacation-rental markets): Drew Fitzgerald, “Airbnb Moves into Professional Vacation Rentals,” Wall Street Journal, May 19, 2015, http://www.wsj.com/articles/airbnb-signals-expansion-into-professional-vacation-rentals-1432051843.
119 renting their units out on Airbnb: Andrew J. Hawkins, “Landlord Related Cos. Cracks Down on Airbnb,” Crain’s New York Business, October 2, 2014, http://www.crainsnewyork.com/article/20141002/BLOGS04/141009955/landlord-related-cos-cracks-down-on-airbnb.
120 “he’s trying to punk me”: Mike Vilensky, “Airbnb Wins Big-Name Allies in Albany Battle,” Wall Street Journal, August 9, 2016, http://www.wsj.com/articles/airbnb-wins-big-name-allies-in-albany-battle-1470788320.
120 “ignore state law”: Rich Bockmann, “Airbnb Is Not Taking It Lying Down,” The Real Deal, March 1, 2016, http://therealdeal.com/issues_articles/as-opponents-line-up-airbnb-fights-to-win-legitimacy-in-nyc/.
120 (snarky voice-over): “New Ad Highlights Airbnb’s Problem with the Law, from Los Angeles to New York, San Francisco to Chicago and Everywhere in Between,” Share Better, accessed October 9, 2016, http://www.sharebetter.org/story/share-better-releases-new-ad-airbnb-problems-everywhere/.
120 the authors wrote: Rosa Goldensohn, “Council Members Threaten Ashton Kutcher, Jeff Bezos with Airbnb Crackdown,” Crain’s New York Business, March 11, 2016, http://www.crainsnewyork.com/article/20160311/BLOGS04/160319990/new-york-city-council-threaten-ashton-kutcher-jeff-bezos-with-airbnb-crackdown.
120 as “theatrics”: Ibid
120 (“#RunFromAirbnb”): Lisa Fickenscher, “Activists Call on Brooklyn Half Organizers to Dump Airbnb as Sponsor,” New York Post, May 20, 2016, http://nypost.com/2016/05/20/activists-call-on-brooklyn-half-organizers-to-dump-airbnb-as-sponsor/.
122 “to see an organization lose”: Erin Durkin, “Airbnb Foes Celebrate Win after Gov. Cuomo Signs Home-Sharing Bill, Orders Company to Drop Lawsuit Blocking Legislation,” New York Daily News, November 1, 2016, http://www.nydailynews.com/news/politics/airbnb-foes-win-cuomo-signs-bill-orders-biz-drop-suit-article-1.2854479.
125 (about the rules): David Lumb, “Chicago Allows Airbnb to Operate Under Restrictions,” Engadget, June 23, 2016, https://www.engadget.com/2016/06/23/chicago-allows-airbnb-to-operate-under-restrictions/.
130 partnership with Airbnb: Kia Kokalitcheva, “Inside Airbnb’s Plan to Partner with the Real Estate Industry,” Fortune, September 13, 2016, http://fortune.com/2016/09/13/airbnb-building-owners-program/.
131 in the summer of 2016: “Airbnb Just Hit 100 Million Guest Arrivals,” onstage discussion with Brian Chesky and Belinda Johnson, moderated by Andrew Nusca, at Fortune’s Brainstorm Tech conference, Aspen, Colorado, uploaded on July 12, 2016, https://www.youtube.com/watch?v=7DU0kns5MbQ&list=PLS8YLn_6PU1no6n71efLRzqS6lXAZpAuW&index=25.
132 San Francisco and Rome: Andrew Sheivachman, “Iceland Tourism and the Mixed Blessings of Airbnb,” Skift, August 19, 2016, https://skift.com/2016/08/19/iceland-tourism-and-the-mixed-blessings-of-Airbnb/.
132 an already tight housing supply: Kristen V. Brown, “Airbnb Has Made It Nearly Impossible to Find a Place to Live in This City,” Fusion, May 24, 2016, http://fusion.net/story/305584/airbnb-reykjavik/.
133 “make it safe”: Tim Logan, “Can Santa Monica—or Anyplace Else—Enforce a Ban on Short-Term Rentals?,” Los Angeles Times, May 13, 2015, http://www.latimes.com/business/la-fi-0514-airbnb-santa-monica-20150514-story.html.
134 “everybody wins”: Bockmann, “Airbnb Is Not Taking It.”
Chapter 6: Hospitality, Disrupted
138 national landmarks: “Holiday Inn Story,” Kemmons Wilson Companies, accessed October 9, 2016, http://kwilson.com/our-story/holiday-inns/.
139 “The World’s Innkeeper”: Victor Luckerson, “How Holiday Inn Changed the Way We Travel,” Time, August 1, 2012, http://business.time.com/2012/08/01/how-holiday-inn-changed-the-way-we-travel/.
139 during the oil boom: “History and Heritage,” Hilton Worldwide, accessed October 9, 2016, http://hiltonworldwide.com/about/history/.
139 in Arlington, Virginia: “Meet Our Founders,” Marriott, accessed October 9, 2016, http://www.marriott.com/culture-and-values/marriott-family-history.mi.
140 “a new trick”: Chip Conley, “Disruptive Hospitality: A Brief History of Real Estate Innovation in U.S. Lodging,” lecture, Urban Land Institute Fall Meeting, October 6, 2015, https://www.youtube.com/watch?v=XHlMnKjH50M.
140 hotel chain in 1987: “About,” Joie de Vivre, accessed October 9, 2016, http://www.jdvhotels.com/about/.
140 conference’s program: Brian Chesky and Connie Moore, “Impact of the Sharing Economy on Real Estate,” Urban Land Institute Fall Meeting, October 6, 2015, https://www.youtube.com/watch?v=03kSzmJr5c0.
140 told the Globe and Mail: Shane Dingman, “A Billionaire on Paper, Airbnb Co-founder Feels ‘Great Responsibility’ to Do Good,” Globe and Mail, December 17, 2015, http://www.theglobeandmail.com/report-on-business/careers/careers-leadership/a-billionaire-on-paper-airbnb-co-founder-feels-great-responsibility-to-do-good/article27825035/.
141 (“the rest of us missed”): Nancy Trejos, “Study: Airbnb Poses Threat to Hotel Industry,” USA Today, February 2, 2016, http://www.usatoday.com/story/travel/hotels/2016/02/02/airbnb-hotel-industry-threat-index/79651502/.
142 “an antidote to loneliness”: Diane Brady, “IAC/InterActiveCorp Chairman Barry Diller’s Media Industry Outlook for 2014,” Bloomberg BusinessWeek, November 14, 2013, http://www.bloomberg.com/news/articles/2013-11-14/retail-expert-outlook-2014-iac-interactivecorps-barry-diller.
142 “or somebody’s house”: Gary M. Stern, “Airbnb Is a Growing Force in New York, But Just How Many Laws Are Being Broken?”, Commercial Observer, October 12, 2015, https://commercialobserver.com/2015/10/airbnb-is-a-growing-force-in-new-york-but-just-how-many-laws-are-being-broken/.
143 industry-demand growth: Lodging and Cruise—US: Lowering Our Outlook to Stable on Lower Growth Prospects in 2017, Moody’s Investors Service, September 26, 2016, https://www.moodys.com/.
143 The Sharing Economy Checks In: Jamie Lane, The Sharing Economy Checks In: An Analysis of Airbnb in the United States, CBRE, January 2016, https://cbrepkfcprod.blob.core.windows.net/downloads/store/12Samples/An_Analysis_of_Airbnb_in_the_United_States.pdf.
143 the most vulnerable hotels: Georgios Zervas, “The Rise of the Sharing Economy: Estimating the Impact of Airbnb on the Hotel Industry,” Boston University School of Management Research Paper Series, May 7, 2015, https://pdfs.semanticscholar.org/2bb7/f0eb69a4b026bccb687b546405247a132b77.pdf.
144 “pace of growth continue”: Kevin May, “Airbnb Tipped to Double in Size and Begin Gradual Impact on Hotels,” Tnooz, January 20, 2015, https://www.tnooz.com/article/airbnb-double-size-impact-hotels/.
146 deals were announced: Alison Griswold, “It’s Time for Hotels to Really, Truly Worry about Airbnb,” Quartz, July 12, 2016, http://qz.com/729878/its-time-for-hotels-to-really-truly-worry-about-airbnb/.
146 the meetings industry: Greg Oates, “Airbnb Explains Its Strategic Move into the Meetings and Events Industry,” Skift, June 29, 2016, https://skift.com/2016/06/29/airbnb-explains-its-peripheral-move-into-the-meetings-and-events-industry/.
146 from early 2015 to early 2016: “Airbnb and Peer-to-Peer Lodging: GS Survey Takeaways,” Goldman Sachs Global Investment Research, February 15, 2016.
148 “to come to it”: Susan Stellin, “Boutique Bandwagon,” New York Times, June 3, 2008, http://www.nytimes.com/2008/06/03/business/03boutique.html.
149 to list it: “VRBO/HomeAway Announcement,” Timeshare Users Group, June 6, 2005, http://www.tugbbs.com/forums/showthread.php?t=35409.
151 according to Airdna: Scott Shatford, “2015 in Review—Airbnb Data for the USA,” Airdna, January 7, 2016, http://blog.airdna.com/2015-in-review-airbnb-data-for-the-usa/.
151 (“surrounding Airbnb”): Greg Oates, “CEOs of 5 Leading Hotel Brands on Their Hopes and Fears in 2016,” Skift, June 7, 2016, https://skift.com/2016/06/07/ceos-of-5-leading-hotel-brands-on-their-hopes-and-fears-in-2016/.
152 the new brand: Greg Oates, “Hyatt Hotels Launches Its New Brand: The Unbound Collection,” Skift, March 2, 2016, https://skift.com/2016/03/02/hyatt-hotels-launches-a-new-brand-the-unbound-collection/.
153 “a viable business”: Craig Karmin, “Hyatt Invests in Home-Rentals Firm,” Wall Street Journal, May 21, 2015, http://www.wsj.com/articles/hyatt-invests-in-home-rentals-firm-1432232861.
154 “really well”: Nancy Trejos, “Choice Hotels to Compete with Airbnb for Vacation Rentals,” USA Today, February 23, 2016, http://www.usatoday.com/story/travel/roadwarriorvoices/2016/02/23/choice-hotels-compete-airbnb-vacation-rentals/80790288/.
154 “to embrace it”: Deanna Ting, “AccorHotels CEO: It’s Foolish and Irresponsible to Fight Against the Sharing Economy,” Skift, April 6, 2016, https://skift.com/2016/04/06/accorhotels-ceo-its-foolish-and-irresponsible-to-fight-against-the-sharing-economy/.
155 shampoo and soap are provided: Michelle Higgins, “Taking the Work out of Short-Term Rentals,” New York Times, June 19, 2015, http://www.nytimes.com/2015/06/21/realestate/taking-the-work-out-of-short-term-rentals.html.
157 “the same risk”: Christina Ohly Evans, “The Many Sides of Marriott’s Arne Sorenson,” Surface, August 5, 2016, http://www.surfacemag.com/articles/power-100-hospitality-arne-sorenson.
159 “a city could do”: Sarah Lacy, “Fireside Chat with Airbnb CEO Brian Chesky,” PandoDaily, YouTube video, posted January 14, 2013, https://www.youtube.com/watch?v=6yPfxcqEXhE.
160 got some attention: Sam Biddle, “Love Note from an Airbnb Billionaire: ‘Fuck Hotels,’” Valleywag, April 4, 2014, http://valleywag.gawker.com/love-note-from-an-airbnb-billionaire-fuck-hotels-1558328928.
160 “‘and then you win’”: This quote is often attributed to Gandhi, but it is widely believed to have originated in a 1918 speech by labor activist Nicholas Klein, addressing the Amalgamated Clothing Workers of America: “First they ignore you. Then they ridicule you. And then they attack you and want to burn you. And then they build monuments to you. And that is what is going to happen to the Amalgamated Clothing Workers of America.” Eoin O’Carroll, “Political Misquotes: The 10 Most Famous Things Never Actually Said,” Christian Science Monitor, June 3, 2011, http://www.csmonitor.com/USA/Politics/2011/0603/Political-misquotes-The-10-most-famous-things-never-actually-said/First-they-ignore-you.-Then-they-laugh-at-you.-Then-they-attack-you.-Then-you-win.-Mohandas-Gandhi.
Chapter 7: Learning to Lead
162 “torn up the house”: “Remarks by President Obama at an Entrepreneurship and Opportunity Event—Havana,” Press release, White House Office of the Press Secretary, March 21, 2016, https://www.whitehouse.gov/the-press-office/2016/03/21/remarks-president-obama-entrepreneurship-and-opportunity-event-havana.
172 Nobel Peace Prize within ten years: J. P. Mangalindan, “Meet Airbnb’s Hospitality Guru,” Fortune, November 20, 2014, http://fortune.com/2014/11/20/meet-airbnb-hospitality-guru/.
173 “sense of proportion”: Max Chafkin, “Can Airbnb Unite the World?,” Fast Company, January 12, 2016, https://www.fastcompany.com/3054873/can-airbnb-unite-the-world.
187 “makeups of your companies”: Kia Kokalitcheva, “Fixing Airbnb’s Discrimination Problem Is Harder than It Seems,” Fortune, July 12, 2016, http://fortune.com/2016/07/12/airbnb-discrimination-hiring/.
188 “business that’s successful?”: Reid Hoffman and Brian Chesky, “Blitzscaling 18: Brian Chesky on Launching Airbnb and the Challenges of Scale,” Stanford University, November 30, 2015, https://www.youtube.com/watch?v=W608u6sBFpo.
Chapter 8: What’s Next?
198 had heard of Airbnb: Julie Verhage, “One Wall Street Firm Expects Airbnb to Book a Billion Nights a Year Within a Decade,” Bloomberg, April 11, 2016, http://www.bloomberg.com/news/articles/2016-04-11/one-wall-street-firm-expects-airbnb-to-book-a-billion-nights-a-year-within-a-decade; Airbnb: Survey Says . . . It Is Having a Bigger Impact; Consumers Like It, Goldman Sachs Global Investment Research, May 2, 2016.
208 their own bedrooms: Sebastian Junger, Tribe: On Homecoming and Belonging (New York: Twelve, 2016)
209 (worth $3.3 billion): “Forbes 400: The Full List of the Richest People in America, 2016,” Forbes, October 4, 2016.