APPENDIX
Individuals and Organizations Who Helped

Organizations (all affiliations listed as they were at the time of interactions during the writing of the first edition)

Alexander Doll: Patty Lewis

Bene Buromobel: Ing. E. Weichselbaum

Boeing Commercial Airplane Group: Dave Fitzpatrick

Britvic Soft Drinks, Ltd.: Richard Archer, Paul Howard, Martin Thomas

Brooks Electronics: Gary Brooks, Marty Carroll, Mary Pat Pietrzak, Hans Cooper

Calsonic International Europe, Ltd.: Mike Reilly, Lyndon Jones

Chrome Craft: Richard Barnett

Chrysler: Bob Eaton, Bob Lutz, Tom Stallkamp, Francois Castaing, Glenn Gardner, Ed Sprock

Coleman Foods Ltd.: Ian Glenday

Doyle Wilson Homebuilder: Doyle Wilson

Federal Express: Fred Smith

Flex-N-Gate: Shahid Khan

Freudenberg-NOK: Joe Day, Gary Johnson, Sharon Wenzl

Grand Haven Stamped Products: Frank Nagy

Grand Rapids Spring and Wire: Jim Zawacki

H&W Screw Product: Gary Soloway

Hitachi Air Conditioning & Refrigeration Systems: Tsuneharu Takagi

Honda UK Manufacturing, Ltd.: Andrew Jones

Honda of America Manufacturing: Hiroyuki Yoshino, Scott Whitlock, Toshi Amino, Dave Nelson, Tom Griffiths, Doug Chamberlin, Rick Mayo

IG Lintels Ltd.: Keith Williams

ITT Alfred Teves, Ltd.: Horst Vogt

Kaizen Institute: Masaaki Imai, Peter Willat s

Keiper Recaro GMBH: Rainer Simon

Lantech: Pat Lancaster, Jim Lancaster, Ron Hicks, Jose Zabaneh, Bob Underwood, Jean Cunningham, John Fain

Leyland Trucks Ltd.: John Gilchrist, John Oliver

Linread Northbridge Ltd.: Ed Brooks

Mexican Industries of Michigan: James Merkhofer

Moffitt Associates: Bill Moffitt, Bob Pentland, Jim Cutler

Nippondenso: Masayoshi Taira, Mineo Hanai, Ryozo Mitsui

Nissan Motor Manufacturing, Ltd.: Ian Gibson, John Cushnaghan, Peter Hill, Peter Wickens, Terry Hogg, Bob Hampson, Colin Dodge, Mike Peacock, Arthur David

Northern Engraving: Philip Gelatt

Parker-Hannifan Automotive & Refrigeration Group: Larry Hopcraft

PCI Group: John Cosentino, John Rachwalski

Perkins Group Ltd.: Tony Gilroy, Mike Baunton

Dr. Ing. h.c. F. Porsche AG: Wendelin Wiedeking, Gerhard Hofig, Uwe Huck, Anton Hunger, Manfred Kessler, Raimond Klinkner, Wolfgang Laimgruber, Dieter Lange, Uwe Loos, Michael Macht, Hans Riedel, Eckart Riefenstahl, Dietmar Scherzer, Michael Schimpke, Rainer Srock, Franz Steinbeck, Gunther Wittenmayer

Pratt & Whitney: Karl Krapek, Mark Coran, Curtis Cook, Ed Northern, Bob Weiner, Bob Jackson, Angie Negron, Grace Reed

Robert Bosch Ltd.: Gerhard Turner, Stefan Asenkirschbaumer

Rohr: Greg Peters, Martin Lodge

Rover Group, Ltd.: JIT/DE Team—Alan Naylor, Peter Bailey, Bob Hollier, Mike James Moore

Senco Products: Dennis Pinkelton, John Dean, Bob Clark

Shingijutsu Co., Ltd.: Yoshiki Iwata, Chihiro Nakao, Kumi Iwata

Showa Manufacturing: Keiji Mizuguchi, Takeshi Kawabe, Tsuneo Aiga

Sloane Toyota: Bob Sloane, Fred Slyhoff

Summit Polymers: James Haas, James Askelson

TABC: Tom Tullius

TBM: Anand Sharma, Bill Schwartz, Sam Swayer, Stuart Fisher

Tesco Stores Ltd.: Graham Booth, Barry Knichel, Peter Worsey

Toyoda Iron Works: Shigeru Hayakawa

Toyota Motor Corporate Services, U.S.A.: Tim Andree

Toyota Motor Corporation (Japan): Fujio Cho, Kiyotaka Nakayama

Toyota Motor Manufacturing U.K., Ltd.: Yukihisa Hirano, Osamu Komori

Toyota Motor Manufacturing, U.S.A.: Tom Zawacki

Toyota Motor Sales, U.S.A.: Richard Gallio, Bob Bennett, Bob Arndt

Toyota Supplier Support Center: Hajime Ohba, Mark Reich, Lesa Nichols

TRW Steering Systems Ltd.: Bob Morga n

Unipart Group of Companies, Ltd.: John Neill, Tony Butcher, Mike Carver, Ian Campbell, Frank Burns, Frank Hemsworth, Doug Henderson, Graham Jackson, Keith Jones, Andy Lee, David Nicholas, Mike Pybus, Corinne Richman, Peter Taylor, Sue Topham, David Whale, Val White

United Electric: Bruce Hamilton

United Technologies: George David

Wiremold: Art Byrne, Steve Maynard, Orrie Fiume, Judy Seyler, Frank Giannattasio

Yamatake-Honeywell: Ichiro Ido

And our consulting clients during the writing of this book, who shall remain nameless but who taught us much.

Individuals

Martin L. Anderson (who has shared our lean thinking for more than fifteen years)

Dominick Anfuso, senior editor, Simon & Schuster (who would probably rather be shot than hear one more lecture on how lean thinking applies to publishing)

Graham Baere, president, Managerial Design International (who shared thoughts on creating organizations to support lean thinking)

John Carlisle (who shared his thoughts on managing relationships in a value stream)

Don Clausing, Xerox Research Fellow in Comparative Product Development, Massachusetts Institute of Technology (who taught us much of what we know about product development)

Alain de Dommartin, Renault Institute for Quality Management (who gave us a window on French reactions to lean thinking)

Stephane Doblin (who gave us an important leg up many years ago through introductions to senior executives of European companies and who continues to provide help along the way)

Friedrich Glasl, Trigon Consulting, Salzburg (who shared his insights into organizational development and who led Dan Jones on many missionary excursions in Germany, Switzerland, and Austria)

Jan Helling (who shared his insights from lean missionary work in Sweden)

Bruce Henderson, president, Robertshaw Controls (who carefully reviewed the final drafts and made many suggestions for improvements)

Gwyn Jones, founder, Merlin Metalworks (who cheerfully took on a theoretician [Womack] for an investment partner)

George Koenigsaecker, president, Hon Industries (who freely shared a decade’s experience in transforming mass producers)

Joel Kurtzman, former editor, Harvard Business Review (who with Steve Prokesch suggested we write “From Lean Production to the Lean Enterprise” for HBR )

Yasuhiro Monden (who shared his insights into lean accounting and the Toyota Production System)

Toshio Niwa, director, International Exchange, Institute for International Economic Studies, Tokyo (who aided our research in Japan)

Professor Eiji Ogawa, Chukyo University (who helped us understand the origins of lean thinking)

Guy Parsons, president, Merlin Metalworks (who has helped Jim Womack turn theory into practice)

Tom Poynter, president, The Transitions Group (who provided Jim Womack an invaluable education in strategic thinking and implementation)

Steve Prokesch, associate editor, Harvard Business Review (who solicited our 1994 article and provided perspective on lean thinking)

Rafe Sagalyn, Sagalyn Literary Agency (our agent, who tried to make us perfect)

John Shook (formerly deputy general manager of the Toyota Supplier Support Center; now director of the Japan Technology Management Program and lecturer in the Department of Industrial Engineering, University of Michigan, who introduced us to many aspects of lean practice and who saved us from a number of errors in the final draft)

Eberhard Stotko (whose tireless enthusiasm for lean thinking encouraged us)

Brian Swain, Rubicon Associates (who shared his experiences in trying to use our ideas in the U.K.)

Michael Tansey, professor of economics, Rockhurst College (who pointed out a major flaw in the structure we first considered for this book)

Betty Thayer, Andersen Consulting (who supported Dan Jones’s work on benchmarking)

Professor Kazuo Wada, University of Tokyo (who revealed unknown origins of lean thinking and “group” structures in Japan)

John Womack (who has been a vital sounding board for his brother’s ideas)

Special Acknowledgments

Dan Jones would like to thank research colleagues at the Lean Enterprise Research Centre, Cardiff Business School, especially Peter Hines, Nick Rich, and John Kiff, and Professor Roger Mansfield, director of the Cardiff Business School for their support and encouragement. He would also like to thank sponsors and participants in a series of activities coordinated by the Centre: The Lean Enterprise Benchmarking Project (auto parts manufacturing performance benchmarking), the Supply Chain Development Programme (value stream mapping and supply chain responsiveness), the BRITE EURAM Future Working Structures Project (engine manufacturing benchmarking and team working), and the International Car Distribution Programme (analysis and simulation of the car distribution system).

In addition, he would like to thank Professor Denis Towill of the Logistics Systems Dynamics Group, School of Engineering at Cardiff, research collaborators at the University of Bath, especially Professors Richard Lamming and Andrew Graves, and Malcolm Harbour, Philip Wade, Derek Whittaker, and Professor Jonathan Brown of the central office of the International Car Distribution Programme. Finally, he would like to thank students at the Universities of Eindhoven and Groningen who wrote cases applying lean thinking to diverse manufacturing and service organizations for the master classes given by Dan during 1993 and 1994.

Jim Womack would like to thank colleagues in the MIT Japan Program, especially Managing Director Pat Gercik, Professor Richard Samuels, and Dori DeGenti, for providing a continuing “home base” within the university world.

Finally, we must thank Carrie and Katherine Copeland Womack and Mike, Kate, and Simon Jones for tolerating their fathers’ distraction and absences during the four years of this project. Shigeo Shingo once remarked that the Toyota Production System (and, by extension, lean thinking) should be implemented everywhere except at home. We’re not so sure about this—indeed, our wives often ask why we can’t apply our lean knowledge to become more efficient with our chores around the house! However, we do know that devoting years of nights and weekends to writing about lean thinking, plus weeks cumulating to months away from home on research trips, imposes a burden on the next generation. We hope that Katherine and Carrie and Kate, Simon, and Mike will someday feel that this completed effort compensates in a small way for their sacrifices.