Index

A

Absorptive capacity

Artificial intelligence (AI)

Augmented reality

B

Beacons

Big data

Big data analytics

Bricks-and-mortar

C

Chatbot

Co-creation

Consumer experience

Contactless technology

Conversational agents

D

Decision-making process

Digital marketing

Digital technology

E

E-word of mouth communication (eWOM)

F

Face-to-face interaction

4Vs

H

Humanoid robots

Humanoid shopping assistants

I

Immersion

Innovation

Interactive storefront window

Interactive technologies

Interactive touchscreen display

Internet of Things (IoT)

Internet retailing

K

Knowledge management

Knowledge push

Knowledge Push Curve (KPC)

L

Luxury retailing

M

Machine learning

Marketing intelligence

Mobile retailing

N

NAO (Softbank Robotics)

Near-field communication (NCF)

Networked shopping experience

O

Omnichannel consumer

Omnichannel retail

Organizational process

P

Patent analysis

Payment modalities

Pepper (Softbank Robotics)

Pervasive

Predictive analytics

Q

Quick response (QR) codes

R

Recommendations

Retail service

Retail technology

S

Self-service cash desk

Self-service technologies

Selling activities

Shopping assistant

Shopping behavior

Shopping experience

Showrooming

Smart city

Smart customer experience

Smart experience

Smart grid

Smart mirror

Smart partnership

Smart place

Smart retailing

Smart store

Smart technology

T

Technological change

Technology Acceptance Model (Davis, 1989)

Touchpoint

Trust in technology

V

Value (of data)

Variety (of data)

Velocity (of data)

Veracity (of data)

Virtual agents

Volume (of data)

W

Webrooming

Well-being