1. Jim Collins, dinner speech at The Drucker Legacy, Claremont, CA, May 2006.
2. Peter F. Drucker, The End of the Economic Man (New Brunswick, NJ, and London: Transaction Publishers, 2004), p. 59.
3. Peter F. Drucker, The Future of Industrial Man (New Brunswick, NJ, and London: Transaction Publishers, 2002).
4. Elizabeth Haas Edersheim, “What Industrial Policy,” Across the Board, March/April 2005.
5. Peter F. Drucker, “Henry Ford: Success and Failure,” Harpers Magazine, July 1947.
6. Frances Hesselbein, interview with author, 2004 and 2006.
7. Peter F. Drucker, interview with author, 2004.
8. Walter Wriston, interview with author, 2004.
9. Cornelius deKluyver, interview with author, 2005.
10. Peter F. Drucker, The New Realities (New York: Harper & Row, 1989).
11. Peter F. Drucker, “The New Society of Organizations,” Harvard Business Review, September–October 1992, Reprint 92503.
12. Warren Bennis, interview with author, 2004; Warren Bennis, “The Invention of Management,” Directors & Boards, Winter 1982.
1. Peter F. Drucker, interview with author, 2004; Peter F. Drucker, “The Theory of Business,” Harvard Business Review, September-October 1994, Reprint 94506.
2. Lynda Obst, “We Lost It at the Movies,” New York Magazine, May 1, 2006.
3. In the 1940s, psychologist Abraham Maslow formulated a theory of a hierarchy of needs that motivate individuals, with the most basic needs for food and shelter at the bottom of the pyramid and psychological needs such as mastery, fulfillment, and security nearer the top. Abraham Maslow, “A Theory of Human Motivation,” Psychological Review 50 (1943), pp. 370–396.
4. Anne Cushman, “Fifteen Weeks of Dharma Dating,” Tricycle: The Buddhist Review, Summer 2006.
5. Stanley Reed, “Why You Should Worry about Big Oil,” BusinessWeek, May 15, 2006, p. 68; Lola Naya, “India, China bid for oil firm,” The Times of India, May 5, 2006. http://www.uofaweb.ualberta.ca/CMS/printpage.cfm?ID=45737.
6. Peter F. Drucker, interview with author, 2005.
7. Phillip E Ross, “Microsoft’s Identity Crisis,” IEESpectrum, October 2005, p. 45.
8. http://pages.stern.nyu.edu/~ADAMODAR/New.Home-Page/data.html.
1. Peter F. Drucker, The Practice of Management (New York: HarperCollins, 1986), p. 37; Peter F. Drucker, interview with author, 2004.
2. Peter F. Drucker, interview with author, 2004.
3. Robert E. Herzstein and Henry R. Luce, A Political Portrait of the Man Who Created the American Century (New York: Charles Scribner’s Sons, 1994), p. 56.
4. Ibid., p. 61.
5. Peter F. Drucker, Managing for Results (New York: Harper & Row, 1964); Peter F. Drucker, interview with author, 2004.
6. Peter F. Drucker, interview with author, 2004.
7. Peter F. Drucker, Managing for Results (New York: Harper & Row, 1964), p. 123.
8. Mylene Mangalindan and Robert A. Guth, “eBay Talks to Microsoft, Yahoo about a Common Foe: Google,” Wall Street Journal, April 21, 2006.
9. Bill Donaldson, interview with Ken Witty, 1999.
10. Colgate-Palmolive executive, interview with author, 2004.
11. Tom Krazit, “Intel Builds $400 Laptop for School Desks Worldwide,” CNET News.com, May 3, 2006.62.
12. http://about.skype.com/2005/11/ebay—completes—acquisition—of.html.
13. Wall Street Journal staff reporter, “Skype Reports Subscriber Growth,” Wall Street Journal, October 26, 2005, online edition.
14. AT&T 2004 10-K, October 21, 2005, transcript of third quarter 2005 AT&T earnings conference call.
15. In the 1940s, psychologist Abraham Maslow formulated a theory of a hierarchy of needs that motivate individuals, with the most basic needs for food and shelter at the bottom of the pyramid and psychological needs such as mastery, fulfillment, and security nearer the top. Abraham Maslow, “A Theory of Human Motivation,” Psychological Review 50 (1943), pp. 370–396.
16. Nova Spivack, interview with author, 2006.
17. “Forethought,” Harvard Business Review, April 2006, p. 21; “Regional Economy,” NY.frb.org, 7/1/06.
18. Colgate-Palmolive executive, interview with author, 2003.
19. Andrew M. Odlyzko, Internet Traffic Growth: Sources and Implications, (Minneapolis: University of Minnesota, 2003), pp. 4–5. http://www.dtc.umn.edu/~odlyzko/doc/itcom.internet.growth.pdf.
20. UPS.com/pressroom/US/press-releases/press-release.
21. A.G. Lafley, interview with author, 2005.
22. Durk Jager, P&G 1999 annual report.
23. Drucker at P&G, April 1999, transcription from tapes.
24. P&G 2000 annual report.
25. A.G. Lafley, interview with author, 2005.
26. Ibid.
27. Ibid.
28. John Anderson Miller, Men and Volts at War (New York: Whittlesey House, a division of the McGraw-Hill Book Company, Inc., 1947).
29. Patricia Sellers, “P&G: Teaching an Old Dog New Tricks,” Fortune, May 17, 2004, online edition.
30. Katrina Brooker, “Procter & Gamble: The Un-CEO,” Fortune, September 3, 2002, online edition.
31. A.G. Lafley, interview with author, 2005.
32. Gary Silverman, “How May I Help You?” Financial Times, February 4–5, 2006.
33. Indrajit Gupta, “Why P&G declared war,” Business World, March 29, 2004, online edition, www.businessworldindia.com/mar2904/coverstory02.asp.
34. Arnold Corbin, Tony H. Bonaparte, and John E. Flaherty, eds., “The Impact of Drucker on Marketing,” Peter Drucker: Contributions to Business Enterprise (New York: New York University Press, 1970), p. 147.
35. As quoted in, “Farewell, Peter Drucker: A Tribute to an Intellectual Giant, Strategic Management,” from: http://knowledge.Wharton.upenn.edu/article/1326.cfm.
36. Ibid.
37. http://leadertoleader.com/leaderbooks/kotler/ondrucker.html.
1. Peter F. Drucker, The Age of Discontinuity (New York: Harper & Row, 1968); interview with author, 2004.
2. Peter F. Drucker, Adventures of a Bystander (New Brunswick, NJ: Transaction Publishers, 1994).
3. William Bulkeley, “Boss Talk, Back from the Brink, Mulcahy Leads a Renaissance at Xerox by Emphasizing Color, Customers and Costs,” Wall Street Journal, April 24, 2006.
4. Jim Collins, Good to Great: Why Some Companies Make the Leap and Others Don’t (New York: Harper Business, 2001); Kimberly-Clark 2004 annual report.
5. Peter F. Drucker, interview with author, 2004.
6. Mark Henricks, “Letting Go,” Entrepreneur, February 2000.
7. Peter F. Drucker, The Effective Executive (New York: HarperCollins, 2002), p. 108.
8. Peter Drucker, interview with John Goberman, Live at Lincoln Center. This interview was conducted in 1995 for an episode of “Backstage\Lincoln Center.”
9. Peter F. Drucker, interview with Ken Witty, 1999.
10. A.G. Lafley, interview with author, 2005.
11. Wade Roush, “Google Pledges Transparency, Debuts New Gadgets,” Technology Review, May 11, 2006, p. 1.
12. Peter F. Drucker, Managing for Results (New York: Harper & Row, 1964).
13. Hisato Doi of the Druckerian Society of Japan, interview with author, 2005.
14. P. K. Prahalad, Fortune Innovation Conference, November 2004.
15. David Neeleman, Chairman and CEO, and Dave Barger, President and COO, JetBlue Airways, “2004 Letter to Stockholders,” http://64.106.229.11/jetblue2004/copy/letter.htmlJetBlue.com.
16. CheckFree Analytic Services, The Marketing Workshop, and Harris Interactive, “More Than Half of U.S. Online Households Pay at Least One Bill Online, According to CheckFree Survey,” November 16, 2005. Checkfreecorp.com/pressreleases.
17. School of Dental Hygiene, University of Manitoba, Canada, “Interesting Facts and Trivia about Toothpaste,” www.umanitoba.ca/outreach/wisdomtooth/toothpaste.htm.
18. “History of Crest,” www.pg.com./company/who_we_are/crest_history.jhtml.
19. Linda Grant, “Out Marketing P&G,” Fortune—European Edition, January 12, 1998, pp. 68-70.
20. Manjeet Kripalani and Pete Engardio, “Small Is Profitable,” BusinessWeek Online, August 26, 2002, www.businessweek.com/print/magazine/content/02_34/b3796626.htm?chan=mz.
21. Peter F. Drucker, interview with author, 2004.
22. Peter F Drucker, interview with author, 2005.
23. Peter F. Drucker, The Age of Discontinuity (New Brunswick, NJ and London: Transaction Publishers, 2003), pp. 56, 57.
24. Peter F. Drucker, Management: Tasks, Responsibilities, Practices, (New York: HarperBusiness, 1993), p. 794; interview with author, 2005.
25. Armapreet Dhiman, “Pharmaceutical and Biotechnology Companies Adopt Outsourcing Practices to Combat Rising Costs,” Frost & Sullivan Press Release, November 23, 2005.
26. Thomas Alva Edison as quoted on GE.com.
27. David Loth, Swope of GE: The Story of Gerard Swope and General Electric in American Business (New York: Simon & Schuster, 1958), p. 173.
28. Jack Welch with John A. Byrne, Jack: Straight from the Gut (New York: Warner Books, 2001); Jack Welch, interview with author, 2004.
29. Peter F. Drucker, interviews with author, 2004 and 2005.
30. Harvard Business School case 9-399-150, rev.: May 3, 2005.
31. Jerry Useem, “Another Boss, Another Revolution, Jeff Immelt is following a time-honored GE tradition: abandoning the most treasured ideas of his predecessor,” Fortune Online edition April 5, 2004, http://money.cnn.com/magazines/fortune/fortune_archive/2004/04/05/366351/index.htm.
32. Drucker at P&G, April 1999, transcription from tapes.
33. Diane Brady, “The Immelt Revolution,” BusinessWeek online edition, March 28, 2005, www.businessweek.com/magazine/content/05_13/b3926088_mz056.htm?chart=search.
34. Brent Schlender, “The New Soul of a Wealth Machine,” Fortune Online edition, April 5, 2004, http://money.cnn.com/magazines/fortune/fortune_archive/2004/04/05/366370/index.htm.
35. Claudia H. Deutsch, “Instant Infrastructure,” New York Times, July 16, 2005.
36. Peter F. Drucker, Managing for Results (New York: Harper & Row, 1964), p. 136.
37. John Byrne, “How Jack Welch Runs GE,” BusinessWeek (Archives), June 8, 1998, www.businessweek.com/1998/23/b3581001.htm.
38. Harvard Business School case 9-602-061, rev.: March 18, 2002.
39. Gail E. Schares, Jonathan B. Levine, and Peter Coy, “The New Generation at Siemens,” BusinessWeek online edition, March 9, 1992, www.businessweek.com/archives/1992/b325545.arc.htm.
40. Dinah Deckstein, “Kulturschock in München,” Der Spiegel Online,” November 7, 2005, http://www.spiegel.de/spiegel/o,1518,383428,00.html.
41. Abrahm Lustgarten, “Remaking a German Giant with American-Style Tactics,” Fortune Online edition, August 1, 2006.
1. Peter F. Drucker, The Age of Discontinuity (New Brunswick, NJ, and London: Transaction Publishers, 2003), pp. 178–179.
2. http://www.nationalmssociety.org/faq.asp.
3. Ibid.
4. Scott Johnson, interview with author, 2005 and 2006.
5. Gene J. Koprowski, “Dell Moves Beyond Its Computing Roots,” TechNewsWorld.com/story/32125.html, 11/13/03.
6. Steve Hamm, “Linux Inc.,” BusinessWeek, January 31, 2005; http://www.netfiles.uiuc.edu/rhasan/linux/.
7. Peter F. Drucker, interview with author, 2005.
1. Peter F. Drucker, interview with author, 2004.
2. Jim Collins, dinner speech at The Drucker Legacy, May 2006.
3. Paul O’Neill, discussion with author, 2006; Paul O’Neill speech at The Drucker Legacy, May 2006.
4. U.S. Department of Labor Bureau of Labor Statistics Occupational Employment Statistics 2005, see http://data.bls.gov/oes/areatype.
5. Peter F. Drucker, “The American CEO,” Wall Street Journal, December 30, 2004, p. A8.
6. Peter F. Drucker, interview with author, 2004.
7. Harvard Business School case 9-705-476, June 9, 2005; Robert Levering, Geoff Colvin, “The 100 Best Companies to Work for 2006,” Fortune, January 11, 2005, http://money.cnn.com/magazines/fortune/fortune_archive/2006/01/23/8366990/index.htm.
8. Peter F. Drucker, “Getting Things Done: How to Make People Decisions,” Harvard Business Review, July–August 1985, Reprint 85406.
9. MIT Alumni Meeting, New York, March, 2004, a discussion following the meeting.
10. Peter F. Drucker, “They’re Not Employees, They’re People,” Harvard Business Review, February 2002, Reprint R0202E; Peter F. Drucker, interview with author, 2004.
11. Peter F. Drucker, The Future of Industrial Man (New Brunswick, NJ, and London: Transaction Publishers, 2002).
12. Francis Hesselbein, interview with author, 2005.
13. Warren Bennis and Patricia Ward Biederman, Organizing Genius: The Secrets of Creative Collaboration (Cambridge, MA: Perseus Books, 1997).
14. Ibid.
15. Frank Delany, “History of the Microcomputer Revolution, Segment 13—‘A Walk in the PARC,’” Raw Bytes Computer News, National Public Radio, May 10, 1995.
16. Peter F. Drucker, People and Performance (New York: Harper & Row, 1977); Peter Drucker, interview with author, 2005.
17. Marvin Bower, “Control and Conformity in the Firm,” memo to McKinsey & Company U.S. consulting staff, April 7, 1966.
18. Jim Collins, interview with author, 2005; The Drucker Foundation, Wisdom to Action Series (San Francisco: Jossey-Bass, 1999).
19. Peter F. Drucker, interview with author, 2004.
20. Bill Pollard, interview with author, 2005.
21. Warren Bennis and Patricia Ward Biederman, Organizing Genius: The Secrets of Creative Collaboration (Cambridge, MA: Perseus Books, 1997), p. 78.
22. Ibid., p. 18.
23. Jim Collins, interview with author, 2005; Frances Hesselbein, Marshall Goldsmith, Iain Somerville, eds., Leading beyond the Walls, The Drucker Foundation, Wisdom to Action Series, (San Francisco: Jossey-Bass, 1999).
24. Peter F. Drucker, interview with author, 2004.
25. Steven J. Spear, “Fixing Health Care from the Inside, Today,” Harvard Business Review, September 2005, Volume 83, Number 9, pp. 78-91.
26. Electrolux 2005 annual report.
27. Kerry Capell, Heidi Dawley, Ariane Sains, and William Echickson, “What Does a Knife Do When the Cutting’s Done?” BusinessWeek international online edition, September 18, 2000.
28. Hans Stråberg, interview with author, 2006.
29. Ibid.
30. Lester Thurow, “Help Wanted: A Chief Knowledge Officer,” Fast Company, January 2004, Issue 78, Page 91.
31. Peter F. Drucker, interview with author, 2005.
32. Bill Pollard, interview with author, 2005.
33. Charles Baldwin, “Training Leaders to Lead,” by Marcus Luft, Honeycomb Worldwide Inc., May 20, 2004, quoting Charles Baldwin, VP Corp of people development at Wal-Mart.
34. “Reviewing and Revising Wal-Mart’s Benefits Strategy,” memorandum to the board of directors from Susan Chambers, walmarttwatch.com.
35. eBay 2004 Form 10-K (annual report required by the SEC), http://investor.ebay.com/downloads/2004AnnualReport/f06732h1e0vk.htm; Hani Durzy, director of corporate communications, eBay Inc., e-mails with author, 2006.
36. Beth Axelrod, interview with author, 2006.
37. John Bachmann, interview with author, 2004.
38. Ibid.
39. Measured as pretax return on equity since Jones is a partnership.
40. Peter Cohan, “Value from Values: Introducing the Concept of Value Leadership,” Babson Insight e-magazine, www.Babsoninsight.com/contentmgr/showdetails.php/id/611.
41. John Bachmann, interview with author, 2005.
42. John Bachmann, interview with author, 2005.
43. Edward Jones, March 2006, Form 10 K, Part I, p. 3, http://premium.hoovers.com/subscribe/co/secdoc.xhtml?ID=40868&ipage=3372701&doc=1.
45. Eric Schmidt and Hal Varian, “Google: Ten Golden Rules,” Newsweek, December 2, 2005.
46. Peter F. Drucker, People and Performance (New York: Harper & Row, 1977).
1. Peter F. Drucker, The Effective Executive (New York: HarperCollins, 2002), p. 143; interview with author, 2005.
2. Peter F. Drucker, American Management Association interview, 1982.
3. Peter F. Drucker, The Effective Executive (New York: HarperCollins, 2002), p. 155.
4. Peter F. Drucker, American Management Association interview, 1982.
5. Ibid.
6. Ibid.
7. Ibid.
8. Peter F. Drucker, interview with author 2004.
9. Peter F. Drucker, The Effective Executive (New York: HarperCollins, 2002), extracted from pp. 16 and 17 and interview with author, 2004.
10. Peter F. Drucker, Managing for Results (New York: Harper & Row, 1964).
11. Joe Pereira, retired head of Quality Clairol, interview with author, 2004.
12. Peter F. Drucker, The Effective Executive (New York: HarperCollins, 2002), extracted from pp. 113–118.
13. Maynard, Michelle, and James Brooke, “Toyota Closes in on G.M.: Signs Point toward Japanese Maker Being the Top Seller Soon,” New York Times, December 21, 2005, p. C1.
14. http://money.cnn.com/magazines/fortune/global500/2005/index.html.
15. Taiichi Ohno, Toyota Production System: Beyond Large-Scale Production (Portland, Oregon: Productivity Press, 1978), p. 17.
16. Jeffrey K. Liker, The Toyota Way: 14 Management Principles from the World’s Greatest Manufacturer (New York: McGraw-Hill, 2004), p. 3.
17. Peter F. Drucker, Adventurers of a Bystander (New Brunswick, NJ: Transaction Publishers, 1994), pp. 286-287.
1. Peter F. Drucker, “Managing Oneself,” Harvard Business Review, March–April 1999, HBR OnPoint, product number 4444, pp. 65-74; Peter. F. Drucker, “The American CEO,” Wall Street Journal, December 30, 2004; Peter F. Drucker, interview with author, 2005.
2. Peter F. Drucker, The Age of Discontinuity (New York: Harper & Row, 1968).
3. Louise Amell (Hans Werthen’s daughter), interview with author, 2002.
4. Peter F. Drucker, “The Theory of the Business,” Harvard Business Review, September–October 1994, Reprint 94506, pp. 95-104.
5. Robert Sobel, A History of the New York Stock Exchange 1935-1975 (New York: Weybright and Talley, 1975).
6. Peter F. Drucker, Managing in the Next Society (New York: Truman Talley Books, St. Martin Press, 2002), p. 150.
7. Richard Jenrette, interview with author, 2006.
8. Donaldson, interview with Ken Witty, 2000; interview with author, 2006.
9. Bob Buford, interview with author, 2005.
10. Donaldson, interview with author, 2006.
11. Richard Jenrette, interview with author, 2006.
12. Peter F. Drucker, “Managing Oneself,” Harvard Business Review, March–April 1999, HBR OnPoint, product number 444, pp. 65-74; interview with author, 2004.