WAY 53

Inspired Employees =
Dedicated Customers

I encourage you to buy a copy of my book, No Nonsense: Inspire Your Staff. Not because we want to make a sale, but because it will help you to grow a group of excited people who are ready, willing, and able to make your company a success. Can you think of anything more important? The real secret to inspiring people is to get them involved and give them a reputation to live up to. Show them that you have high expectations of them, and then watch them follow through and prove you right.

ACTION ITEM

Analyze each of your people and decide what unique gifts they have and what things they do well.

Jerry, the owner of a mid-sized company, hired a comptroller named Mae. He soon began calling her his human computer. She was indeed a genius at organizing and running his office, and he enjoyed working with her so much that he bragged about her to everyone who would listen. Frequently, Jerry gave tours of his business to prospective customers, and he always made a point to take them to Mae's office and introduce her. She became a partner in helping grow the business and took great pride in her work. Give your people a great reputation to live up to, and then get out of their way and let them do it. It's a successful formula that will not fail you.

TAKEAWAY

People become what they see themselves to
be. When you lift them up and put them on
a pedestal, they will perform to that level
.