Author John Newborn said: “People can be divided into three groups: those who make things happen, those who watch things happen, and those who wonder what happened.” This certainly applies to people in business, particularly on the subject of gaining and retaining customers. The secret to success is to ask yourself which group you're in. An even better question to ask yourself is which group you should be in.
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Become a goal-oriented manager, especially when it comes to getting new customers.
Prominent author and business leader Frank Basile says that, when he teaches goal-setting, he teaches people to be goal-oriented. An important ingredient of his goal-setting training is to anticipate that there will be obstacles ahead that will have to be handled to reach those goals. He says to take the word “try” out of your vocabulary, because it sets you up for failure and excuses. Would you want to fly with a pilot who said he would “try” to land safely? When you set a goal, say to yourself: “I'm going to make this happen.” Then get it done.