While the Office of Unsavory Affairs might appear inefficient, there is method behind the madness that it generates.
Simply put, unsavories have a need to despise the system.
To facilitate that, I had to create a system worthy of loathing. In reality, there is no actual need for people to take a number, or to wait for long periods of time. There isn’t even a need for an intake agent. It’s all designed to make unsavories feel as if the system is wasting their time. The illusion of inefficiency serves the specific purpose of creating annoyance around which unsavories can bond.
—The Thunderhead