I learned that it takes a lot more effort to write a book than articles, blog posts, speaking engagements, tweeting, and other efforts to share knowledge. I want to thank a large group of friends and colleagues that supported my efforts. Thanks to Ramón F. Baez, Linda Brennan, Jason Burns, Nicholas Carlson, Frank Fanzilli, Keith Fox, Ben Haines, Martha Heller, Brian Hollander, Anthony Juliano, Amir Khan, Imran Khan, Brian Kleinhaus, Shahzad Latif, Marc Lewis, Rob Lux, Andi Mann, Jonathan Miller, Rajiv Pant, Dan Roberts, Phil Ruppel, Julie Stafford, Bart Stanco, Timothy Burgard, and everyone at AMACOM.
I’ve had the privilege of working with some great teams, colleagues, and leaders over the years. Together we’ve developed products, improved operations, thrilled customers, and transformed businesses. Thanks to a large group, including Will Bagby, Adriaan Bouten, Sagar Bhujbal, Brendan Burns, Patrick Burns, Hitesh Chitalia, Jay Cohen, Glenn Goldberg, Greg Hart, Ian Lintault, Dean Kelly, James Kutz, Anthony Manson, Sandra McCarron, Alexa McCloughlan, Mariella Montoni, Nandakumar Mounasamy, Subrata Mukherjee, John Murphy, Roger Neal, Carter Nicholas, Chayan Niyogi, Robert Paine, Salomi Patel, Doug Sheley, PJ Sindhu, Maria Slabaugh, Rob Stoltz, David Teitler, Chris Tse, Kant Trivedi, Rich Widmann.
Thanks to an extended family of supporters: the Benzaquen, Catania, Chapman, Klein, Sacolick, and Zilbertzan families. Thanks to family members Jake, Rose, Frank, Pam, Daniel, Lisa, Langdon, Allison, Ilana, Jonathan, Matthew, and Brendan.
I couldn’t have finished this book without the support of my family. A big thanks to my wife Michele and kids Ronan, Pietra, and Jasper for being such strong supporters.