ACKNOWLEDGMENTS

I could not have written Making Work Visible without the support of Todd Sattersten. Todd believed in the allure of this book when I wasn’t so sure. He laid the foundation and put the wheels in motion to make it all possible. Todd has keen instincts and a knack for attending to the most crucial aspects of book publishing.

It has been my extreme pleasure to work with the remarkable Anna Noak. Anna has got to be the most supportive and dedicated editorial director in the business. She coached me through the entire writing and publishing process during weekends, holidays, and vacations with the spirit of an astute master. As a novice illustrator, I was extremely lucky to have designer Joy Stauber’s guidance on color and image design. I also appreciate how generous Sylvia Cottrell, Sarah Heilman, and Leah Brown were with their editorial talents.

Writing Making Work Visible has been a way for me to consolidate and reflect on the things I’ve learned while teaching and coaching teams on Lean, kanban, and flow—any colleagues and friends have influenced me over the course of my career while learning my trade whom I’d like to thank, especially the team at Corbis for all the collaboration during the early experimental years: Larry Cohen, Darren Davis, Sandy Thompson, Eli Hurst, Jay Freer, Calvin Nguyen, Dwayne Johnson, Debbie Earle, Suzanne Bagdon, Jason Birklid, and Rick Garber.

I had numerous teachers who helped me to learn Agile and Lean practices whom I want to thank, including David J. Anderson, Daniel Vacanti, Chris Hefley, Ian Carroll, Mattias Jansson, Arne Roock, Liz Keogh, Torbjörn Gyllebring, Mattias Skarin, Yuval Yuret, Karl Scotland, David Joyce, Katherine Kirk, Klaus Leopold, Markus Andrezak, Pawel Brodzinski, Hakan Forss, Joakim Sundén, Eric Willeke, Don Reinertsen, Mike Burrows, Jim Benson, Russell Healy, Steve Holt, Michael Cheveldave, Jeff Anderson, Jason Yip, Jon Terry, Gaetano Mazzanti, and Joshua Arnold.

Troy Magennis, whose work on dependencies I profile in sections 1.2 and 2.3, has become an extraordinary mentor and friend. I met Troy at Corbis where we shared an office together and where I experienced first hand his influential writing and coaching. It was in that office where I first dreamed that maybe one day, I too might write a book. I am proud to be one of his many devotees and friends.

At DevOpsDays Seattle 2016, Pauly Comtois unveiled one of his first hand-drawn presentations which inspired me to do the same. Later that year, David O’Neal shared his talented drawing technique with me. Many thanks to them both—my presentations have never been the same since.

I am especially grateful for the kindness, encouragement, and inclusiveness during my first interactions with the DevOps community, who inspired me in 2011/2012, and still do to this day, to practice my learnings: Patrick Debois, John Vincent, Damon Edwards, Andrew Clay Shafer, Stephen Nelson-Smith, John Willis, Jez Humble, Ben Rockwood, Mandi Walls, Jennifer Davis, Tom Sulston, Michael Rembetsy, Marius Ducea, Adrian Cockcroft, Karthik Gaekwad, James Wickett, Ernest Mueller, and Sascha Bates.

It has been my absolute pleasure to work with the talented Chris Hefley and Julia Wester. Their tremendous support and feedback, during the early draft of the book, and this book benefited tremendously from their review and input.

The articulate feedback and enthusiasm I received from the one and only Gene Kim kept me in check and helped me persevere to the end.

I owe a special debt to Torianne DeMaria who penned the foreword for me while on vacation sailing. Her writing brings me pure joy with the magnificent words and expertise she sheds on us all to learn.

And to my beloved husband, Joseph, who is the most generous person on earth. During the writing of this book, he took over household and garden duties on many a weekend and holiday so I could write. He made me tea, made me food, and made me smile.