About the Authors

Eli Goldratt is the creator of the Theory of Constraints and the author of the mega-bestsellers The Goal, It's Not Luck and Critical Chain.

Carol A. Ptak is a leading authority in the use of ERP and Supply Chain tools to drive improved bottom line performance, Ms. Ptak's expertise is well grounded in over two decades of practical experience as a successful practitioner, consultant and educator in manufacturing operations. Her pragmatic approach to complex issues and dynamic presentation style have her in high demand worldwide on the subject of how to leverage these tools and successfully become an e-business. Ms. Ptak is the President and CEO of APICS, The Educational Society for Resource Management for the year 2000 and is employed by IBM as a Program Director for Mid-Market solutions.

Eli Schragenheim is one of the pioneers of TOC and is recognized as an authority in ERP related simulations. He has published several papers in academic and practitioner journals and has delivered hundreds of workshops for managers. He is a frequent speaker at international conferences in the US, UK and Israel, on topics concerning TOC, learning from experience and information systems in operations.