Billion-Dollar Lessons

bad news, delivering

Bain Company

Baird, Brent

bankruptcy

Barabba, Vince

Barings Bank

Barksdale, Jim

Barlow, John Perry

Barnett, William

Barr, Douglas

Bay of Pigs: The Untold Story (Wyden)

Bell, Gordon

BellSouth Corporation

Bergstein, Mel

Berra, Yogi

Bertiger, Barry

Bertiger, Karen

Best Buy Company

betting on outcomes

Beyond the Core (Zook)

black hat thinking

Black Swan, The (Taleb)

Blue Circle Industries PLC

Blue Ocean Strategy (Kim and Mauborgne)

board members

Bohr, Niels

Bond, Craig

Bono, Edward de

Booz Allen Hamilton

Borland Incorporated

Bowers, Joseph

Bridgepoint

Broadband, James .

Brown, Donald E.

Bruner, Robert

Buffett, Warren

Bullock, James

Businessland Incorporated

BusinessWeek

Campbell, Andrew

Canion, Rod

CanWest Global Communications Corporation

Carmeuse North America

Carmichael, Douglas

Carp, Daniel

Carroll, Lewis

cars, see automobiles

Carter, Jimmy

Cary, Frank

Case, Steve

cell phones

cameras on

Iridium and

pagers and

CEOs devil’s advocate review and

CFO

Chandler, Colby

Chandler, J. Harold

Charles Schwab

Christensen, Clay

Chrysler Corporation

Daimler’s purchase of

Churchill, George

Cisco Systems Incorporated

CIT Group Incorporated

Clear Channel

Coach USA Incorporated

cognitive dissonance

Coldwell Banker & Company

Colodny, Ed

Colonial Penn Life Insurance Company

Columbia Healthcare Corporation

Columbia Pictures

Comdisco Incorporated

Compaq Computer Corporation

competitive arousal

competitors

“Be Your Own Worst Competitor” exercise

lemming syndrome and

rollups and

synergies and

computers

Bell and

Dell and

IBM’s OS/and

Intel chips and

Kay and

MicroAge and

Moore’s law and

software

Sony and

conclusions, premature

confirmation bias

conformity

Conseco Incorporated

consolidation

Ames and

buying problems in

customers and

diseconomies of scale in

and not considering all options

questions to ask about

Corning Incorporated

Corporate Express Incorporated

Coss, Lawrence M.

Coughlin, Chris

Covisint

Cray Research Incorporated

credit financing

Crimean War

critical mass

Crittenden, Bruce

Crosby, Bing

Crum & Forster Incorporated

Cuba

customers:

adjacent markets and

consolidation and

overestimating loyalty of

synergies and

DaimlerChrysler Corporation

Daisy Crystals Specialty Foods Incorporated

DaVita Incorporated

Day, George

Dean Witter Reynolds Incorporated

decision-making processes second-chance meetings and

defense mechanisms and overconfidence

Dell, Michael

Dell Incorporated

Delta Air Lines Incorporated

department stores Ames

devil’s advocacy formal and informal

devil’s advocate review

closure in

establishing charter in

focusing on strategy in

organization of

questions as goal of

Dial Page Incorporated

Diamond

Digital Equipment Corporation

Dillard’s Incorporated

disagreement, see devil’s advocacy; devil’s advocate review

Discount Store News

discovery-driven planning

doctors

Doing What Matters (Kilts)

Dominick’s Supermarkets

Doyle, Frank

Drucker, Peter

drugstores

Kodak and

Revco

due diligence

Dworkin, Sidney

Eastman, George

Eastman Kodak Company

eBay Incorporated

economies of scale

consolidation and

rollups and

Economist

Edison, Thomas Effective Executive, The (Drucker)

Eichmann, Adolf

Einstein, Albert

Eisner, Michael

Electrolux

employee leasing

Emshoff, Jim

Enron Corporation

escalation mechanisms

Essence of Strategic Decision Making, The (Schwenk)

estimations

Ettore, Joseph

experts

Exxon Corporation

fax machines

Federated Department Stores Incorporated

FedEx Corporation

Zapmail and

feedback

Fieldcrest Cannon

financial engineering

creative accounting

feedback loops and

Green Tree and

Heilig-Meyers and

leverage and

questions to ask about

Revco and

Spiegel and

Tyco and

financial services

Fingerhut Companies

Finkelstein, Sydney

Fisher, George M. .

Flextronics International Limited

Florida Power & Light (FPL)

Florida Progress Corporation

FLYi Incorporated

Fooled by Randomness (Taleb)

Forbes

Ford Motor Company

forecasting

Fortune

Foster Medical Corporation

FPA Management

fraud

in accounting

financial engineering and

rollups and

at Tyco

UnumProvident and

Fuji

funeral homes

Furman Selz Incorporated

Galvin, Christopher

Galvin, Robert

Gary, Willie

Gatorade

G. . Murphy Company

Geisse, John

General Electric Company (GE)

General Motors (GM)

Genex Services Incorporated

Gerstner, Lou

Gillett, George

Gillette

Gillett Holdings Incorporated

Gilman, Herbert

Gilman, Irving

Gilman, Milton

Globalstar

Gödel, Escher, Bach (Hofstadter)

Goizueta, Roberto .

Goldblatt, Henry

Grainger, John

Green, R. Thomas, Jr.

Green Tree Financial Corporation

Gretzky, Wayne

grocery business

Groupthink (Janis)

Growth Gamble (Campbell and Park)

Guidry, Flora

Hald, Alan

Hamel, Gary

Hammer, Mike

Hansen, Charles, Jr.

Harmon, James

Harter, Steve

Harvard Business Review

health care

hedge funds

Heilig-Meyers Company

Heineman, Ben

Hellman, Warren

Hellman & Friedman

Herman Miller Incorporated

Herodotus

Hertz Corporation

Hewlett-Packard Company (HP)

Hilbert, Steve

Hills Stores Company

history

Hitler, Adolf

Hjertonsson, Johan

HMOs

Hofstadter, Douglas

Hollis, Peter

Holly Sugar Corporation

Hospital Corporation of America (HCA)

hospitals

“house money” effect

Howard, Melvin

Huizenga, Wayne

Human Universals (Brown)

Iacocca, Lee

IBG YBG behavior

IBM

contention system at

foils at

Intel chips and

OS/system of

ICO Communications

ideals

Imperial Sugar Company

Independence Air

information systems

ING

Inmarsat

Innovator’s Dilemma, The (Christensen)

insurance disability

life

Intel Corporation

Internet

eBay and

music and

photography and

Prism and

Schwab and

interpersonal dynamics

interpolation

investment bankers

investors

financial engineering and

rollups and

Iraq

Iridium

Jaguar PLC

Janis, Irving

J. . Penney Company

JetBlue

Johnson, Lyndon B.

JWP

Kahn, Philippe

Kaplan, Jerry

Kasriel, Paul

Kaufman, Stephen P.

Kay, Alan

Keillor, Garrison

Kelley, Tom

Kellner, Jamie

Kennedy, John F.

Kennedy, Robert F. “Bobby,”

Keynes, John Maynard

Kidd, William

Kilts, James

Kim, W. Chan

Kimmel, Husband E.

Kinzie, Bob

Kodak, see Eastman Kodak Company

Korean War

Kozlowski, Dennis

Kress, Dick

Kuhn, Thomas

Lacey, John

Laidlaw Incorporated

Lake Wobegon effect

Las Vegas business model

Lauer, John

Ledecky, Jonathan

Leeson, Nick

LeMay, Curtis

Leonardo da Vinci

Leone, Andrew

Leopold, Raymond

leverage

Levin, Gerald

Loewen, A. T.

Loewen, Ray

Loewen Group Incorporated

London, Craig

Long Term Capital Management (LTCM)

Loral Corporation

Lotus Development Corporation

Lovett, Robert A.

Lucent Technologies Incorporated

Lucky

McDonald’s Corporation

McGrath, Rita Gunther

McKeever, Geoffrey

MacMillan, Ian

Macy’s Incorporated

management ruts

marketing

market research

Martin Marietta Materials Incorporated

Marx, Groucho

Mason, Richard

Mauborgne, Renée

Maxicare Health Plans Incorporated

Maxtor Corporation

May, Ernest

Mays, Randall

MCI Communications Corporation

Medco Containment Services Incorporated

medical journals

Mediplex Group Incorporated

MedPartners Provider Network Incorporated

mental ruts

Mercantile Stores Company

Merck & Company

mergers, see acquisitions

Meriwether, John

Mesa Air Group Incorporated

Metals USA Incorporated

Metcalfe’s Law

MicroAge Incorporated

Microsoft Corporation

Milgram, Stanley

military

Milken, Michael

Millen, Glenn

Mitchell, John

Mitroff, Ian

Mittelstaedt, Robert E., Jr.

mobile homes

Mobile Media Communications Incorporated

Montana Power Company

Moody’s

Moore, Gordon

Moore’s Law

mortgages

Green Tree and

subprime, crisis in

Motley Fool

Motorola Incorporated

Iridium project of

music industry

narrative fallacy

narratives and analogies

NASA

National Equipment Services Incorporated (NES)

net present value

Netscape

Neustadt, Richard

New York Times

Nietzsche, Friedrich

Nolop, Bruce

Norelco

Normal Accidents (Perrow)

Northern Border Partners

Northwestern Corporation

Norton, David Z. objectivity, overestimating

Odyssey

Ofoto

Oglebay Norton Company

O’Keefe, Jeremiah “Jerry,”

Olson, Ken

Omidyar, Pierre

OnSale

options, not considering

organizational structures

Orr, James F.

outsourcing

Outsourcing Solutions Incorporated

overconfidence and defense mechanisms

Overnite Transportation Company

Pacific Airlines

paging companies

Park, Robert

Paul Revere Life Insurance Company

Perez, Antonio

Perrow, Charles

photography

Physicians Resource Group Incorporated

Piedmont Aviation

Pillowtex Corporation

Pistner, Stephen

Pitney Bowes Incorporated

pivot points

Planck, Max

planning methods

Plato

Polaroid Corporation

Pony Express

Pontikes, Elizabeth

Pontikes, Ken

Pontikes, Nick

Pope, Charles

Porter, Michael

Pottruck, David

power, from growth, overstating of

Predictably Irrational (Ariely)

prediction markets

PricewaterhouseCoopers (PwC)

Prism

Provident Companies UnumProvident

Quaker Oats Company

railroads

Randall’s Food Markets Incorporated

Rawl, Gavin

Red Queen syndrome

Redshaw, Toby

Reed, David

Reed’s Law

Reither, Franz

Retirement Inns of America Incorporated

Revco Drug Stores Incorporated

reverse income statement

Rhodes Furniture

Ribbentrop, Joachim von

Richardson, John

Richter, Steve

risks

adjacent market strategies and

CEOs and

“house money” effect and

misunderstanding of

Rock, Steven

Rockefeller, John .

Rohde, Joe

rollups

and centralization and integration

and economies of scale

Loewen Group and

questions to ask about

unsustainable pace and

Rosen, Ben

Ross, Wilbur

Saddam Hussein

Safeco Corporation

Safelite Glass Corporation

Safeway Incorporated

Sagan, Carl

Samper, Phil

Samsung

Sasson, Steven J.

satisficing

Savannah Foods & Industries Incorporated

scale, underestimating complexity that comes with

Seagate Technology

Sears, Roebuck & Company

Schulhof, Mickey

Schwartz, Mark

Schwenk, Charles

Schwinn, Ed

SEC (Securities and Exchange Commission)

second-chance meetings

semantic games

Service Corporation International

Shih, Willy

Shoen, Leonard S.

Shosteck, Herschel

Silber, Steven

Minutes

Sloan, Alfred P.

Sloan, Ken

Smart Money

Smith, Fred

Smithburg, William

Snake River dam

Snapple Beverage Company

software

Solectron Corporation

Sony

Southern Pacific Rail Corporation

special-purpose entities (SPEs)

Spiegel, Joseph

Spiegel Incorporated

Spreckels Sugar Company Stagecoach Group Staiano, Edward

Starfish Software Incorporated

staying the course

and future as variant of the present

Kodak and

and making the new measure up to the economics of the old

and not considering all options

paging companies and

questions to ask about

Sterling Drug

stock market

Storer Communications Incorporated

Strategic Assumptions Surfacing and Testing (SAST)

strategic fit

Strategy and Business

Structure of Scientific Revolutions, The (Kuhn)

Subjective Side of Science, The (Mitroff)

Sun Microsystems Incorporated

Surowiecki, James

surveys, anonymous

Surviving Transformation (Barabba)

Swan, Joseph Wilson

synergy

customers and

integration and cooperation in

and overpaying for acquisitions

questions to ask about

rollups and

UnumProvident and

SYSCO Corporation

Taleb, Nassim Nicholas

Target Corporation

Taylor, Elizabeth

teamwork

technology

and betting on context, not vision

“field of dreams” approach and

Iridium satellite telephone

lemming syndrome and

market research and

Moore’s law and

new, ignoring; see also staying the course

performance trajectories and

photography

questions to ask about

Tedesco, John

telecommunications

telephones

cellular, see cell phones

satellite

television

Ten Faces of Innovation, The (Kelley)

Tennyson, Alfred, Lord

Tesh, Mark

Texas Instruments Incorporated

Thinking in Time (Neustadt and May)

Thiry, Kent

threats, ignoring, see staying the course

Three Tensions, The: Winning the Struggle to Perform Without Compromise (Dodd and Favaro)

Through the Looking Glass (Carroll)

Tillman, Pat

Time Warner-AOL merger

Touch America

Toudouze, Kenneth A.

“traffic lights,”

trailer homes

Transportation Components Incorporated

Truman, Harry S.

TRW Incorporated

Turner Broadcasting System Incorporated

Tyco International Limited

UAL Corporation

U-Haul

Union Pacific Corporation

United Airlines Incorporated

Unum Corporation

UnumProvident

US Airways

U.S. Delivery Systems Incorporated

U.S. Office Products Company

utility companies

Valikangas, Liisa

Van Kampen Merritt

Vietnam War

Vistar Incorporated

Vogel, Gloria

Vulcan Materials Co.

Wall Street Journal

Wal-Mart Stores Incorporated

Ames and

Pillowtex and

Walt Disney Company Walton, Sam

Wason, P. .

Waste Management Incorporated

Watjen, Tom

Watson, Thomas, Jr.

Watson, Thomas, Sr.

Webvan Group Incorporated

Weil, John

Welch, Jack

Wertheim Schroder

Western Digital Corporation

Western Union Company

Westin

Whitmore, Kay

Wholesome Foods .L.C.

Why Smart Executives Fail (Finkelstein)

Willens, Robert

Williams, Tony

Wills, Gerri

Will Your Next Mistake Be Fatal? (Mittelstaedt)

Windolph, John

Wisdom of Crowds, The (Surowiecki)

World War

Pearl Harbor in

worst-case scenarios

Wyden, Peter

Xerox Corporation

Zander, Ed

Zapmail

Zayre Corporation

Zonis, Marvin

Zook, Chris