APPENDIX C

Acronyms

ADDDSA: Assess-Define-Develop-Deploy-Sustain-Adapt

CI: Continuous Improvement

CM: Change Management

CSF: Critical Success Factor

CTQ: Critical To Quality

DFLSS: Design-For-Lean-Six-Sigma

DMADV: Define-Measure-Analyze-Design-Verify

DMAIC: Define-Measure-Analyze-Improve-Control

EA: Enterprise Architecture

EM: Enterprise Modeling

EPM: Enterprise Project Management

FMEA: Failure Modes and Effects Analysis

HPS: Human Performance System

ISO: International Organization for Standardization

KM: Knowledge Management

KPI: Key Performance Indicator

KPM: Key Performance Measure

LSS: Lean Six Sigma

MSA: Measurement Systems Analysis

PA: Process Architecture

PDCA: Plan-Do-Check-Act

PDSA: Plan-Do-Study-Act

PI: Process Improvement

PIC: Process Improvement Coordinator

PIM: Process Improvement Manager

PIO: Process Improvement Organization

PMA: Process Maturity Assessment

PMM: Process Maturity Model

POA: Process-Oriented Architecture

RACI: Responsible, Accountable, Consulted, Informed

ROI: Return on Investment

SIPOC—Suppliers, Inputs, Process, Outputs, Customers

SMART: Specific, Measureable, Attainable, Relevant, Timely

SME: Subject Matter Expert

SOX: Sarbanes Oxley

SPI: Streamlined Process Improvement

SWOT: Strengths, Weaknesses, Opportunities, Threats

TOC: Theory of Constraints

TPS: Toyota Production System

TQM: Total Quality Management

VOC: Voice of Customer