APPENDIX F
References
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Brassard, Michael and Ritter, Diane. The Memory Jogger 2: Tools for Continuous Improvement and Effective Planning. 2nd ed. Goal/QPC, 2010.
Deming, William Edwards. “Out of the Crisis.” Cambridge, MA: Massachusetts Institute of Technology, Center for Advanced Engineering Study. February1982.
Global Standard, PMI. A Guide to the Project Management Body of Knowledge (PMBOK Guide). 4th ed. Newtown Square, PA: Project Management Institute, 2010.
Harrington, H. James. Streamlined Process Improvement. 1st ed. New York: McGraw-Hill Professional, 2011.
Jacobs, F. Robert, William L. Berry, D. Clay Whybark, and Thomas E. Vollman. Manufacturing Planning and Control for Supply Chain Management. New York: McGraw-Hill/Irwin, 2011.
National Institute of Standards and Technology (NIST). “Criteria for Performance Excellence.” 2009–2010. Print.
Pyzdek, Thomas, and Paul A. Keller. The Six Sigma Handbook. 3rd ed. New York: McGraw-Hill Professional, 2009.
Rummler, Geary A., and Alan P. Brache. Improving Performance: How to Manage the White Space on the Organization Chart. San Francisco: Jossey-Bass Publishers, 1990.
Schwaber, Ken. Agile Project Management with Scrum. Redmond, WA: Microsoft Press, 2004.
Weill, Peter, and Jeanne W. Ross. IT Governance: How Top Performers Manage IT Decision Rights for Superior Results. Boston: Harvard Business School Press, 2004.