About the Authors

Tristan Boutros is vice president and chief process officer for one of the world’s largest media and entertainment firms in New York City where he oversees program management, process improvement, and enterprise architecture. He holds more than 10 professional designations including his Lean Six Sigma Black Belt, Project Management Professional, Certified Scrum Professional, and Master Project Manager certification. He has more than 10 years of business, technology, and management consulting experience at companies including Pernod Ricard, IAC, DTE Energy, BlackBerry and Warner Music Group and has been a successful entrepreneur. A skilled facilitator and change agent, he specializes in delivering rapid business value using numerous techniques and methods including the Process-Oriented Architecture and Process Ecosystem approaches.

Tim Purdie is vice president of global information technology for a high-tech company in Waterloo, Ontario, Canada. He is a Lean Six Sigma Black Belt, Master Project Manager, certified Scrum Master, and certified Rummler–Brache Process Improvement consultant with more than 25 years of high-tech information technology, management consulting, with advanced process implementation experience. A skilled public speaker, he specializes in turnaround ventures and delivering rapid business value using the Process-Oriented architecture and Process Ecosystem approach. He has experience at companies including Sandvine, BlackBerry, IAC/InterActiveCorp, General Motors, DTE Energy, Western International Communications, and OpenText.

The authors have worked together for more than six years, collaborating and building business success. They have formalized their process improvement experience into The Process Improvement Handbook.