The Process Improvement Handbook: A Blueprint for Managing Change and Increasing Organizational Performance

“I believe that this is a book that will end up with many yellow highlights in almost every chapter. You are wise to buy this book; you’ll be even wiser if you apply its contents to the way your organization functions.”

“Tristan Boutros and Tim Purdie have delivered a true gift to all business process management professionals, and to the business community as a whole. Comprehensive in scope, deliberate in focus, deep in expert knowledge, and highly practical in its wisdom, The Process Improvement Handbook enables the reader to put it all together and take a more integrative approach to improving business performance. With so much already written on the topic of process improvement, the authors tackle the challenge of differentiation head on by defining a compelling business case for this work—identifying critical links to other enterprise management disciplines and defining key contributions to organizational agility and value innovation. If real knowledge is less a matter of knowing everything and more about knowing where to find everything, then this book is an indispensable resource for everyone seeking answers to performance challenges.”

“Boutros and Purdie present a framework that is invaluable for any organization looking to improve its processes (and what organization isn’t looking to do that). Concise, clear, and credible, this handbook is full of ideas and approaches that will benefit anyone working with Process Improvement.”

“Finally, we have book that takes Process Improvement from theory to templates. There are a lot of books that poke at pieces of Process Improvement structure, but this book finally takes us across the entire spectrum. It is invaluable in two ways: it is a valuable resource for identifying and understanding the role and impact of a process within an organization, and it is a valuable ongoing reference. I strongly recommend it to anyone who is searching for process improvement opportunities, no matter if a novice or advanced practitioner.”

“The Process Improvement Handbook is an indispensable resource for achieving meaningful Process Improvement; business managers will have the power to help their organizations stay competitive and responsive to customers, as well as nimble and resilient. Readers will be miles ahead from where they would be if they tried to navigate the world of process management on their own.”

“This approach works! This book builds on proven Process Improvement techniques refined over the past 30 years, but makes the case for a new standardized approach to BPI for organizations. It makes this case because it expertly weaves today’s technology and capabilities, with the proven quality and process approaches of the past. This is a great book for those that want to lead or enact serious positive and sustainable change for their organization. The practical approach and templates included are invaluable and will enable a fast start!”

“The promise of enterprise software is to increase the effectiveness and competitiveness of organizations. And at the heart of that promise is process automation. Tim and Tristan have captured the fundamentals of Process Improvement in their new book.”

“Often organizations approach business performance improvement with individual methodologies such as Six Sigma. While this approach can be effective, many organizations are faced with challenges that require a multifaceted approach to consistently deliver value to their customers. The Process Improvement Handbook is a valuable resource for all leaders looking to effectively and efficiently execute within their organizations.”

“A must read for any leader looking to impact bottom line growth and set the stage for operational excellence.”

“Enterprise level process improvement is often misunderstood and improperly executed by organizations. Finally, there is a book that shows you how to execute on continuous Process Improvement at all levels of your organization.”

“A unique and practical approach, in great detail, that gives organizations the tools and knowledge to take action quickly and successfully.”

“The challenge for all business leaders today is how to evolve business operations, organization structures and processes to survive in today’s hyper-competitive world. The Process Improvement Handbook is the perfect companion for anyone responsible for implementing and managing processes for the Composable Enterprise.”

“The Process Improvement Handbook is an outstanding reference for anyone striving to build process excellence. Whether you are an experienced practitioner or a beginner just starting out, you’ll find something worthy that you can learn and apply right away.”

“This is the ‘go-to book’ for practical understanding about how to build effective processes that focus on the human side of performance design.”

“This book has provided a service to all of us. The authors deliver tremendous value and I was blown away by the results the framework delivered!”

“A powerful and comprehensive book that systematically breaks Process Improvement down and is easy to understand and apply. Senior executives to individual contributors using this book will produce valuable improvements in their organizations.”

“The Process Improvement Handbook has become a must read for all of our consultants. The techniques learned from this book have benefited not only our company, but our clients as well.”

“The Process Improvement Handbook is the modern standard for Process Improvement. Not only will you learn the art of process improvement, it will fundamentally change the way you approach your daily work and make you more successful. This book is one that you keep within arms reach at your desk as it is filled with wisdom and helpful guidance you can use every day.”

“This is the Process Improvement book we’ve all been waiting for—the book that effectively combines Enterprise Architecture and disciplined Process Improvement. Not only does this book help us make sense of Process Improvement in this current world of iterative and incremental improvement, but it’s an all-around good read!”

“Finally, a practical, readable, intelligent process orientation model for business leaders who want to mature their understanding and, more importantly, take action.”

“In our ever-changing business landscape, understanding a business’s core processes is essential to effect ‘real’ change and shifts in business models. Automation, mobility and social networking are driving business to rethink their core business processes. The Process Improvement Handbook is a must-have to engage the business on its continuous process journey.”