“It’s not hard to make decisions when you know what your values are.”
—Roy E. Disney
Montefiore Nursing Home in Beachwood, Ohio, a nonprofit facility, started a Keys to Our Commitment program in which teams promise to uphold certain values, such as helping one another, serving patient needs, or being helpful to relatives. Workers are challenged to never say “I don’t know.” Staff members who embody a value are awarded paper keys by fellow staffers. They can then trade them for pins, from bronze to gold. For instance, ten paper keys equal one bronze pin. The program has helped employees work more cooperatively, share information with management, and feel more supported. Turnover has been cut in half.
We talk a lot about HOPE, HELPING, and TEAMWORK. Our whole message is that we are more powerful TOGETHER.
—Victoria Osteen