Lori Reed is the learning and development coordinator for the Charlotte Mecklenburg Library, where she plans and oversees the learning and development of a diverse group of staff at twenty libraries. With more than fifteen years of experience in the workplace learning and development field, Lori is a North Carolina Master Trainer, a certified Synchronous Learning Expert, and was named a 2009 Library Journal “Mover and Shaker.”

Paul Signorelli is a San Francisco–based writer, trainer, presenter, and consultant who has held a variety of leadership positions. He served as director, Volunteer Services and Staff Training, for the San Francisco Public Library system; is active in the American Society for Training and Development and the American Library Association; and writes for a variety of online and print publications. He can be reached at paul@paulsignorelli.com.