A
ADDIE (training model), 39, 53–54, 84
Adult Learner (Knowles), 129
ALA (American Library Association), 12, 124, 127
ALA Emerging Leader Program, 10
ALA Learning (blog), 27, 51, 63
ALA Learning Round Table
as community of leaning, 27–28
professional organizations, 7, 9, 20
as training group, 114
Allen County Public Library (Indiana), 125
American Libraries (magazine), 42
American Society for Training and Development (ASTD)
certification program, 116
instructional tools, 54
publications of, 98
training groups of, 114
Angel (training software), 40
Applegate, Dana, 114
ARDDIE (formal research), 39, 53–54, 84
B
Bamboo Project (Martin), 51
Bennis, Warren, 59
Beyond Today initiative, 41
BGIMD Basic Training Technology Survival Kit, 63
Biech, Elaine, 74
Blackboard (software), 40
brain-based theories, 59
Brinkerhoff, Robert, 88, 100–102
Bromberg, Peter
ALA Emerging Leader Program, 10
communities of learning, 20
developing workshops and, 51
differentiating teaching and training, 4
educational projects of, 3
face-to-face encounter importance and, 125
facilitating change and, 72
improvisation, comedy, and stage fright and, 77–78
learning organizations and, 23–24
maintaining outside contacts, 129
as NJTT participant, 112
pleasures of work, 134
redefining trainers, 1
rehearsing workshop material, 62
theme of learning, 131
workplace learning, 7
workshop quality/passion, 121
Burger, Leslie, 10
C
California Library Association, 12
California training programs, 112–113
change agents, 87
change facilitation and management, 43, 71–73, 89
Charlotte Mecklenburg Library (North Carolina)
continuing education at, 113
creating a learning community, 16–17
creating training plans, 54, 56
future planning, 131
learning discussion forums, 92–94
models for success, 87
Charlotte Mecklenburg Library (Cont.)
recognizing a learning organization, 26
using limited resources, 12
Co-Active Coaching (Whitworth), 72
Coleman, Maurice
BGIMD Basic Training Technology Survival Kit, 63
creating community of learners, 18–19
making learning stick, 81
Colorado Front Range Libraries Trainers Group, 18
communities of learning, 15, 21, 27
Complete Idiot’s Guide to Change Management, 43
Compliance Suite (software), 56
Computers in Libraries (Blowers), 88
consultants, acting as, 37, 39–40
The Consulting Process in Action (Lippitt), 39
Contra Costa County (California)
as ASTD chapter, 31
colleague support, 105
consultants and, 42
as a learning organization, 24
skills/qualities of master trainers and, 119
training and, 7–8, 10–11, 46, 53–54
workplace projects, 3
Creative Training Techniques (newsletter), 9
Crucial Conversations (Smith), 76
D
Darling, John, 58
Demonstrating Results (Rubin), 100
Denver Public Library (Colorado)
consulting and collaboration at, 38, 41
creating a community of learners at, 18, 21, 24
learning opportunities, 51–52, 56
models for success, 85
role modeling at, 71
supporting change at, 89
Diffusion of Innovations (Rogers), 43, 87, 129
Dimdim (social network), 40
Dirkx, John, 59
Dominican University (Illinois), 87
Dunbar, Robin, 17
E
e-learning
community learning and, 26
incorporation into training, 111
as a resource, 106, 116, 127–128
training trainers program and, 120
e-resources, 106
eLearning Guild, 116
Elliott Masie’s Extreme Learning Lab, 126
Emory University, 117
emotional intelligence, 59
employee learning and development
career development, 4
curriculum of, 138
scheduling, 139
tracking progress, 140
training policies, 139
Employee Learning and Growth Program, 9, 21
evaluations
follow up and, 104
fulfilling expectations, 107–108
levels of, 97
necessity of, 103
performance, 53
Survey Monkey, 104
F
Facebook (social network), 87
facilitating and managing change, 43, 71–73, 89
The Fifth Discipline: The Art and Practice of the Learning Organization (Senge), 15, 129
Flawless Consulting (Block), 38
Flickr (social network), 87
Friday5s system, 101
FriendFeed (social network), 18
Future of Libraries conference, 29
G
Georgia State University Library (Atlanta), 104–105, 116
Getting You Money’s Worth from Training and Development (Jefferson, Pollack, Wick), 40
Giesecke, Joan, 58
Gladwell, Malcolm, 17
Golden Gateway Library Network (GGLN), 28–29
Google Chat/Talk (social network), 41
GoToMeeting (social network), 40
The Great Good Place (Oldenburg), 19, 123
Greenleaf, Robert, 81
Gwinnett County Public Library (Georgia)
colleague consultation, 102, 106
internal consultation at, 43, 46
leadership role determination, 70
learning communities, 22, 49–50
model for success, 85
H
Harford County Public Library (Maryland), 9, 18–19, 71
Hennepin County Library (Minnesota), 8
Hermann, Janie, 21
Hildebrand, Janet
developing performance, 53, 105, 107
peer training program support, 10
recognizing a learning organization, 24
trainer roles and, 42, 46, 119
using resources, 11
workplaces learning and, 3
Holton, Edward III, 59
I
Infopeople (training program), 12, 27, 112–115, 117
innovation champions, 87
Institute of Museum and Library Services/Library Services and Technology Act (IMLS/LSTA), 110
intersection-level exchanges, 20
Intranet Learning Pages, 92
J
Jefferson, Andrew, 40
K
Kirkpatrick, Donald, 97–99, 103–104
L
Lackie, Robert, 21
leadership
as change agents, 44
future planning and, 64
influence of, 86
used as a term, 4
The Leadership Challenge (Kouzes, J. and Posner, B.), 86, 129
Learn iT! (software), 12
learner centric training, 69
learning
archetypal model of, 16
objectives of, 71
providing opportunities for, 84
using evidence-based research, 59
Learning 2.0 (program), 16, 87–88
learning and development managers, 5
learning council, as advisors, 12
Learning Discussion Forums, 92
LE@D program (Lifelong Education @ Desktop), 10
Lee County Library System (Florida)
colleague support, 103
defining training at, 4
determining learning needs, 70
internal consultation and, 43
as a learning organization, 25
support after training, 83
training plan, 56
Librarian I designation, 11
Library Journal, 18
Library of Congress, 4
Library Staff Development Center, 8
LinkedIn (social network), 41
Lippitt, Gordon and Ronald, 39–40
M
managing and facilitating change, 43, 71–73, 89
Martin, Michele, 51
Maryland Davis McCarn Award, 18
Master of Library and Informational Science (MLIS), 3
Master of Library Science (MLS), 3
master trainers
North Carolina programs, 101, 110–111
skills, qualities, and passion, 117–121
Masters, Anne, 27
McGovern, Gail, 27
McKenna, Mindi, 58
McNeil, Beth, 58
Mecklenburg County Learning Services Department, 54
The Medici Effect (Johansson), 20, 130
Million Dollar Consulting (Weiss), 37
Mountain States Employers Council, 8
mutual purpose theme, 76
N
New Jersey Train the Trainer Program, 111–112
North Carolina Certified Training Specialist Program, 62
North Carolina Master Trainer project, 101, 110–111
North Carolina Office of State Personnel, 62
O
Oldham, Raye, 110
online learning, gateway to standardization, 51
opinion leaders, 87
outcome measurements, 100
P
Pacific Library Partnership Staff Development Committee, 8, 28–30
peer training program, 10–11, 46, 53
Peninsula Library System, 29
performance evaluations, 53
Pioneer Library System (Oklahoma)
ALA Learning Round Table and, 27
colleague consultation, 104
defining training, 6
establishing rapport, 73
internal consultation and, 44
as a learning organization, 25
online tutorial development, 51
Planning for Results Bootcamp, 3
training tips, 94
using outside resources, 125
Pollack, Roy, 40
Princeton Public Library (New Jersey)
change facilitation at, 72
collaboration and, 20
leadership learning projects, 2–3
using outside resources, 125
Princeton Review, 7
professional development, 33
Public Library Association (PLS) Planning for Results Boot Camp, 3
Puckett, Jason
evaluation importance, 108
on learning opportunities, 104
preparing for training, 117
skills/qualities of master trainers, 118–119
R
Radford, Marie, 21
retreat, renewal, return (three r’s), 59
Rubin, Rhea Joyce, 100
Rule of 150, 17
The Rule of 1965, 42
S
San Francisco Public Library System (California), 5, 12, 55
servant leadership, 81
Shelton, Charlotte, 58
The Six Disciplines of Breakthrough Learning (Brinkerhoff), 100
Skype (social network), 41
Smith, Duncan, 27
Smith, Sandra
checklist preparation, 51
creating a community of learning, 18, 21–22, 24
on defining trainers, 5
discussing change, 41
how trainers are made, 8
internal consultation, 38, 44–45
learning about participants, 74, 76
managing and facilitating change, 72
models for success and, 85
as a role model, 71
showing initiative and, 9
supporting change through learning, 89–92
training tips, plan and, 56, 95
using improvisation, comedy and stage fright, 78, 80
using resources, 11, 125, 127–128
what to avoid in learning, 94
social media, 18, 40–41, 87, 123
solo hiking, defined, 63
South Jersey Regional Library Cooperative
being goal driven, 50
communities of learning, 20
creating great experiences, 105
recognizing a learning organization, 24
trainers as internal consultants, 42
Southwest Florida Library Network (SWFLN), 124
State Library of North Carolina Master Trainer Certification, 110
Stephens, Michael, 87
Survey Monkey, 104
Swanson, Richard, 59
T
T Is for Training (podcast), 18–19
TalkShoe (social network), 40
teacher-centric training, 69
teacher trainer learners, 13
three r’s, 59
Tipping Point (Gladwell), 17
toolbox programs, 10
Towery, Lydia, 113
trainers
as facilitators, 75
job function, 77
as job title, 2
trainers showcase, 111
training
breakthroughs and results, 99–102
buying in to, 71
colleague influence and support, 89–94, 102–107
follow-up after, 85
improvisation, humor and stage fright, 77–80
initiative, visibility, accessibility, 9–10
maintaining contacts, 129
setting environment for, 60–62
sharing knowledge and, 113–114
technology failure and, 69
training (Cont.)
Training for Dummies (Biech), 74
Training Resources and Continuing Knowledge for Staff (TRACKS), 56
training software
Angel, 40
Blackboard, 40
Compliance Suite, 56
Learn iT!, 12
transformative learning, 59
Turner, Jay
ALA Learning Round table and, 28
balance between discussion/facilitation, 75
on continuous planning, 64
determining learning outcomes, 49–51
developing learning communities, 22
on Elliot Masie’s Extreme Learning Lab, 126
future planning dream, 131
having quality and passion, 120–121
how trainers are made, 6
initiative, visibility, accessibility examples, 9
internal consultation and, 43, 45–46
limited resources and, 11
on models for success, 85
professional credentialing, 116
program inspiration and, 119
the pursuit of effective evaluations and, 102, 106
recognizing learning organizations, 25
reflection on opportunities, 134
role modeling and, 70
transfer of training, 91, 93, 95
using improvisation, comedy, and stage fright, 78, 81
Twitter (social network), 87
U
University of California–Berkeley (California), 16, 21, 128
University of Denver Librarianship Program, 5
University of Houston Libraries, 105
University of North Texas LE@D program, 10
V
Vacek, Rachel, 105
Vaughn, Catherine
on collaboration, 25
creating librarians toolbox program, 10
defining trainers, 4
facilitating change, 71
on improvisation, comedy, and stage fright, 78
inmate-run asylums and, 76
leader support, 93
nurturing internal consultants, 43
on patterns of learning, 8
promoting what is learned and, 80
as a role model, 70
success with limited resources, 11
supporting learners after class, 83, 85
training preparation and, 63
using compliance suite, 56
using simple evaluations, 103–104, 106
W
Wagner, Pat
aligning workplace and training, 88–89
budgets supporting learning, 133
continuing education and, 119
defining colleagues, 130
director participation and, 3
early experiences of, 117
effective trainers, defined, 75
facilitating learning, 76
getting to know trainees and, 73–74
on how learners learn, 52, 84, 135
on internal consultations, 47
providing assistance, 10
recognizing learning organizations, 23
on servant leadership, 81
training as part of organizations, 22
training preparation and, 63
WebEx
as conferencing tool, 40
synchronous training and, 51
trainer availability using, 81
use in training, 25
used as follow up tool, 95
WebJunction library learning community, 27, 51
Weiss, Alan, 37
Whitaker, Louise
conducting evaluations and, 104
developing system wide goals, 10
fostering a community of learners, 25–26
how trainers are made, 6
importance of collaboration, 28
role of leaders, defined, 3
support for trainers as leaders, 44
using change management, 73
using outside resources, 125, 127
what is motivational for, 135
Whitworth, Laura, 72
Wick, Calhoun, 40