IBM 3.2 4.4 4.4
- Component Business Model 5.4 6.6
- workload recommendations 9.3
ICTU (Dutch government agency) Case...
ING Case...
innovation process 9.3
integration 7.8 9.4
- difficulties of 2.8
- role of IT 5.2
IT 5.3
- as orchestrator of services 5.3
- as venture capitalist 5.3
- green 2.11
- industrialization in 2.2 2.2
- role of 1
- self-service 5.2
- shift to business technology 3.2
IT capabilities 5.3
- mapping for cloud 5.4
IT constitution 5.2
IT department 3.4 9.4
- impact of cloud on 4.4
IT process changes 9.4
ITIL 5.2 5.5