1. Ken Blanchard originally coined this term. He granted permission to Chick-fil-A to use the Raving Fan banner.
2. Truett Cathy, Eat Mor Chikin: Inspire More People: Doing Business the Chick-fil-A Way (Decatur, GA: Looking Glass Books, 2002), 70.
3. Jimmy Collins, March 28, 2018.
4. Charles R. Swindoll, Paul: A Man of Grace and Grit (Nashville: Thomas Nelson, 2002).
5. Cheryl Hall, “Retired State Fair CEO’s Thrill Ride Gives New Meaning to Adrenalin Rush,” Dallas News, September 2015, https://www.dallasnews.com/business/business/2015/09/25/retired-state-fair-ceo-s-thrill-ride-gives-new-meaning-to-adrenalin-rush.
6. Atlanta Journal-Constitution, March 20, 1986.
7. “Ad Age Advertising Century: Top 10 Icons,” Ad Age, March 29, 1999, https://adage.com/article/special-report-the-advertising-century/ad-age-advertising-century-top-10-icons/140157/.
8. Sally Hawkins and Kelly McCarthy, “Jet ski–riding heroes reunite with Houston grandparents they rescued from flood zone,” ABC News, August 30, 2017, https://abcnews.go.com/US/jet-ski-riding-heroes-rescue-houston-grandparents-flood/story?id=49504683.
9. Adrianne Pasquarelli, “Meet Oscar Fittipaldi, the Owner of NYC’s First Full-Service Chick-fil-A,” Ad Age, August 10, 2015, https://adage.com/article/cmo-strategy/meet-oscar-fittipaldi-owner-manhattan-s-full-service-chick-fil-a/299902/.