Acknowledgements

Thank you to my wife Sarah and children Oli, Charlie, Sophie and Georgia who put up with me during the many months it took to write this book.

Thank you also to the many businesses that have placed their trust in me to work with them on the various projects. These have formed the case studies and experiences which are the backbone of the material within the book. Thanks also to Sonja Jefferson, Robert Watson and Liz Gooster who were invaluable in the process of getting it down on paper.