I thank:
My family first and foremost . . . Priscilla, Daniel, Valerie, Jullian, Margot, and Tristan.
Phil Goldberg for bringing my Customer Rules to the light of day.
Talia Krohn for being our super editor at Random House. You are the best.
Roger Scholl at Random House for encouraging me to write this book.
Lynn Franklin for being a terrific literary agent and special friend.
All of my teachers at Hilton, Marriott, and Disney who taught me the Customer Rules.
All of those around the world who really understand service and are the giving ones—especially our military.
Special note to my three grandchildren, Margot, Jullian, and Tristan: Don’t forget our family rules and the things you promised to do!