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© Brian Colbert 2010
First published by Gill & Macmillan 2010
This ebook edition published by Gill & Macmillan 2013

978 07171 4776 2 (print)
978 07171 5143 1 (epub)
978 07171 5202 5 (mobi)

Cover design by Two Associates

All rights reserved. No part of this publication may be copied, reproduced or transmitted in any form or by any means without permission of the publishers.

A CIP catalogue record for this book is available from the British Library.

Note: All NLP tools and techniques are used with the expressed consent of Richard Bandler and John La Valle.

‘Wants/Needs’ exercise at the end of Chapter 11 © Genie Labrode, reproduced from Influencing with Integrity with permission of Crown House Publishing.