The following list gives the sources of the boldface quotations that appear throughout the book and the affiliation—or past affiliation—of the person quoted, at the time of the quote. If the quotation was taken from a publication, a short reference to the publication is also provided.
Mark Achen Colorado Range Rider and interim city manager, Centennial, Colorado.
Gordon Anderson Assistant city manager, Santa Monica California.
Michael Ball Chief executive and town clerk, Worthing, West Sussex, England. Quote on p. 26/“Positive Public Relations: A Very British Approach,” Public Management (May 1991): 14.
Frank Benest City manager, Palo Alto, California. Quote on p. 119/Preparing the Next Generation: A Guide for Current and Future Local Government Managers, by Frank Benest (ICMA, 2003), 34.
Wally Bobkiewicz City manager, Santa Paula, California.
Del Borgsdorf City manager, San José, California.
Richard Bowers Former city manager, Scottsdale, Arizona.
Charley Bowman Former city manager, Xenia, Ohio.
Alex Briseño Former city manager, San Antonio, Texas. Quote on p. 48/“Briseño’s Work Respected Even by Critics,” San Antonio Express-News, 9 July 2000.
Rickey Childers City manager, Longview, Texas.
Jan Christofferson Executive officer, Placer County, California. Quote on p. 11/Public Management (July 2003): 27.
Steven S. Cleveland City manager, Goodyear, Arizona.
Bruce Clymer City administrator, Gothenburg, Nebraska. Quote on p. 154/Public Management (August 2003): 26–27.
Larry Comunale Township manager, Lower Gwynedd, Pennsylvania.
Anton “Tony” Dahlerbruch Deputy city manager, Beverly Hills, California.
Jan Dolan City manager, Scottsdale, Arizona.
Kevin Duggan City manager, Mountain View, California. Quote on p. 12/“When a Council-member Crosses the Line,” Public Management (November 2002): 8.
Mike Eastland Executive director, North Central Texas Council of Governments, and former city manager, Carrollton, Texas.
Terry Ellis City manager, Peoria, Arizona.
Debra Brooks Feazelle City manager, La Porte, Texas.
James Flynt City manager, Alameda, California. Quote on p. 161/“Mending Labor-Management Relationships,” Public Management (August 2003): 18.
Tom Fountaine Manager, State College Borough, Pennsylvania; ICMA vice president.
Toby Futrell City manager, Austin, Texas.
Don Gerrish Town manager, Brunswick, Maine; ICMA past vice president and president.
Don Gloo Assistant city manager, Urbandale, Iowa.
A. Jeffrey Greenwell Chief executive, retired, Northamptonshire, England; former president of SOLACE, and vice president of ICMA.
C. A. Harrell Former city manager, Norfolk, Virginia; past president of ICMA. Quote on p. 23/1948 presidential address to ICMA; quote on p. 59/“City Manager as Community Leader,” Public Management (October 1948): 291.
Lloyd Harrell Former city manager, Chandler, Arizona.
Bob Jasper Administrator, Mesa County, Colorado.
Julie Johnston City manager, Oak Point, Texas.
Mark M. Levin City administrator, Maryland Heights, Missouri.
Jim Ley County administrator, Sarasota, Florida. Quote on p. 59/“OPX … The Beginning,” Public Management (December 2002): 14.
Craig Malin City administrator, Davenport, Iowa. Quote on p. 166/Public Management (May 2003): 21.
John L. Maltbie County manager, San Mateo, California.
Leonard Martin City manager, Carrollton, Texas.
Tom Mauk Former city manager, La Habra, California.
Peggy Merriss City manager, Decatur, Georgia.
David R. Mora City manager, Salinas, California.
Julia D. Novak Vice president, Organization Management Partners, Inc., Cincinnati, Ohio, and former city manager, Rye, New York. Quote on p. 76/The Future of Local Government Administration, edited by H. George Frederickson and John Nalbandian (ICMA, 2002), 229.
Dave Osberg City administrator, Hastings, Minnesota. Quote on p. 5/Public Management (January/February 2003): 28.
Raymond R. Patchett City manager, Carlsbad, California.
Bill Pupo Former city manager, Surprise, Arizona.
Bruce Romer Chief administrative officer, Montgomery County, Maryland; and past president of ICMA.
Mark Ryckman City manager, Corning, New York. Quote on p. 158/Public Management (March 2003): 20.
Gary Sears City manager, Englewood, Colorado.
Cynthia Seelhammer Town manager, Queen Creek, Arizona.
Bryce A. Stuart City manager, Winston-Salem, North Carolina.
James Thurmond City manager, Missouri City, Texas. Quote on p. 67/“The Council-Manager Relationship,” Public Management (September 2002): 24.
Les White Former city manager, San José, California. Quote on p. 58/“Remember Your Mentors,” Public Management (June 2003): 10.
O. Wendell White Former city manager, Charlotte, North Carolina. Quote on p. 75/“Identity and Excellence: Role Models for City Managers,” by Craig Wheeland, Administration and Society (November 1994): 295.
Roland Windham County administrator, Charleston County, South Carolina. Quote on p. 68/“Identity and Excellence: Role Models for City Managers,” by Craig Wheeland, Administration and Society (November 1994): 295.