Index

Achor, S.
active-destructive response
active participation
ad hoc decision-making
Aiken, C.
Alban, B.
amplify success
appreciative
appreciative check-in
appreciative coaching
appreciative inquiry
- definition
- event preparation
  - planning group
  - topic choice
  - “what ifs”
- 5D model
- ignoring the problem
- invitees
- key skills
  - noticing shifts
  - positive
  - questions
  - stories to make sense
- methodology
- positive core
- power of generativity
- principles
- process
- purpose
- recommended use
- voluntary
  - attendance
  - contribution
  - participation
- when to use and counter-indications
  - change is seen as event not process
  - leaders wedded to command and control
  - timing
  - wrong topic
Ashford, S.J.
Avolio, B.J.

café etiquette
Cameron, K.
Campbell, W.
Carlsen, A.
Cheung-Judge, M.
co-created change, features of
- active participation
- collective intelligence, tapping into
- dialogue as words create worlds
- imagination as pull for change
- leveraging organizational strengths in change
- narrative for sense-making in action
- offering direct involvement in decision-making
- positive emotions, energizing effects of
- social capital
- social networks as heart of organizations
- strengths as key to new organizational economy
- whole power of systems
co-created change processes
co-creation
co-creative approaches
- conversation is systemic process
- effecting change at many levels
- feel heard
- high-quality connections and high-energy networks
- hope and other positive emotions
- nature of interaction
- patterns of organization
- social constructionism
  - focus and preconceptions
  - future
  - information lies in difference
  - language contains moral order
  - meaning is context bound
  - organizations
  - relationship and communication, realities in
  - sense
- values to gain commitment
co-creative methodologies
collective intelligence
Collins, D.
communication, organizational change
The Complete Guide to Facilitation
- complex and potentially conflicting
- conflict management
- diverse group of people with issue
- geographically dispersed groups
- nobody knows the answer
- unpopular points of view
conflict management
constantly renew positive psychology processes
constructive responding
conversation
Cooperrider, D.
Cotton, N.C.
creative process
Cross, R.

Ibarra, H.
imposed change
- different ways people
- efficacy and resilience, psychological resources to
  - amplify success
  - constructive responding
  - dreams of positive future states
  - empowering narratives (see narratives)
  - focus on what can be achieved
  - generative images
  - hopefulness
  - redefine success
  - resilience
  - savouring
- leopard hunting
- psychological impact
  - cognitive lens
  - emotion lens
- rewards
- sharing good news
- typical experience
- unintended consequences
integrity
intelligence
invitees
Isaacs, D.

language with care
law of two feet
leader face
leadership
- characteristics
  - disciplines
  - distributed organizational phenomenon
  - effective use of micro-moments
  - human imperfections as asset
  - moral compass
  - organizational effort, attention to
  - power of emotional states
  - power of words
  - questions
  - relationships
  - sense
  - social context of organization
  - stories
  - working with they’ve got
- decisiveness
- definition
- difference
- doing
- new broom behaviour
- organizational metaphor, shifting
legacy of twentieth-century, organizational change
- Lewin and Taylor
  - beliefs
  - build a burning platform
  - challenge
  - communication
  - dislike change and sold
  - disruptive change, periodic episodes of
  - future
  - logic
  - mapping
  - meaning is created
  - omniscience of leader
  - people patterns
  - planning
  - project management
  - resistance to change
- roots
- thinking
- world
leveraging organizational strengths
Lewin, K.
Lewis, M.
Lewis, S.
living human systems
- learning and change
  - behaviour change
  - co-creative methodologies
  - dialogic approaches
  - participation
- principles of practice
  - attention to leaders
  - decision-making status of event
  - flourishing
  - holy trio
  - planning, importance of
  - possibility that motivate
  - questions (see questions)
  - stories
  - strengths and resources
  - volunteerism
logical thought
Losada, M.
Luthans, F.

O’Hanlon, B.
opening-up hope
Open Space circle style
Open Space Technology (OST)
- critical success factors
  - appropriate space
  - kit
  - make the invitation attractive, and widely offered
  - politely decline to answer questions during set-up
  - site preparation
  - volunteer basis
  - welcome and getting started
- key ideas
  - creative process
  - instantaneous discussions
  - quick and cost-effective
  - self-management and self-organization
  - smaller events
  - works with people’s energy
- key skills
  - addressing common concerns
  - authentically present
  - calling for conversations
  - framing the topic and invitation
  - time and space
- methodology
- process
  - agenda
  - capturing outcomes
  - principles and law
  - village market
- purpose
- recommended use
  - complex and potentially conflicting
  - conflict management
  - diverse group of people with issue
  - geographically dispersed groups
  - nobody knows the answer
  - unpopular points of view
optimism
organizational
- development
- metaphor
- practices
organizational effort, attention to
organizational memory, legacy, and elders
organizations and change
- co-creative approaches to change (see co-creative approaches to change)
- living human systems (see living human systems)
- three-step model
OST. see Open Space Technology (OST)
Owen, H.
Owen’s frustration

participative management
patterns of organization
performance appraisals
- empowering principled performance
- enthusiasm story
- feed-forward interview
Peterson, C.
Peterson, S.
plan as action
planned change approaches
planning group
POSITIVE. see pre-frame open-innovate strengthen imagine translate improvise value eclipse (POSITIVE)
positive core
positive deviance
positive emotions, energizing effects of
positive energy network
positive mood
positive psychology
- positive and appreciative practices
  - check-in
  - coaching
  - flip
  - organizational memory, legacy, and elders
  - performance appraisals (see performance appraisals)
  - positive psychology tools
  - prosocial organizational practices
  - seeking out the root cause of success
- principles
  - be appreciative
  - be the centre of a positive energy network
  - challenge the unspoken assumptions
  - constantly renew positive psychology processes
  - kick-start self-renewing virtuous circles
  - resurrect old patterns
  - seek out the positive in people and situations
  - stay optimistic
  - use language with care
  - use micro-moments well
positive psychology tools
positivity
power
- generativity
- of emotional states
- stories
- words
pre-frame open-innovate strengthen imagine translate improvise value eclipse (POSITIVE)
primary culture-embedding process
proactivity
project management
prosocial
- behaviours
- organizational practices
Pryce-Jones, J.
pulling it all together
- co-created change, features of
  - active participation
  - collective intelligence, tapping into
  - dialogue as words create worlds
  - imagination as pull for change
  - leveraging organizational strengths in change
  - narrative for sense-making in action
  - offering direct involvement in decision-making
  - positive emotions, energizing effects of
  - social capital
  - social networks as heart of organizations
  - strengths as key to new organizational economy
  - whole power of systems
- co-creative approaches to change
- emergent change insights to planned change projects
  - adapt processes to fit opportunities
  - key ideas to fore
  - local influence and control, encourage awareness of
  - POSITIVE
  - working
- linking theory, research, and practice
- planned change approaches
- time for something different
  - best organizations positively flourish
  - change is changing
  - change is not a commodity to be bought
  - future exists only in our imagination
  - resistance costs too much
  - social capital is a source of sustainability
  - speed is of the essence
  - strengths are a source of competitive advantage
  - we need to use our intelligence

savouring
Schein, E.H.
Schiller, M.
seek
- positive in people and situations
- root cause of success
Seligman, M.E.P.
sense-making in action
Shaw, P.
Sigmon, D.R.
simulation
Simu-Real
- critical success factors
  - decision-making process
  - effective simulation
  - ground rules
  - instructions
  - participants
  - planning group
  - senior managers
  - session
  - topic selection
- definition
- intensely focused situation
- key ideas
  - exposing the hidden
  - focused attention, high quality connections
  - learning from doing
  - making the invisible visible
  - simplifying complexity
  - simulating the whole reality of the situation
  - slowing things down to speed things up
  - testing hypotheses
- key skills
  - action and analysis period, questions for
  - facilitator
- long-term effects
- methodology
- process
- purpose
- recommended use
- self-reflection by organization, opportunity for
Smith, C.
Snyder, C.R.
social capital
social constructionism
- focus and preconceptions
- future
- information lies in difference
- language contains moral order
- meaning is context bound
- organizations
- relationship and communication, realities in
- sense
social context
social networks as heart of organizations
social relationships
speed
stay optimistic
Stellnberger, M.
story and choice
strengths
strengths-spotters
success
- amplify
- redefine
- root cause
Surowiecki, J.

Walumbwa, F.O.
Wernsing, T.S.
Wheatley, M.
Whitney, D.
whole power of systems
The Wisdom of Crowds: Why the Many are Smarter than the Few
Wooten, M.
world, changing
World Café
- critical success factors
  - accommodating the experts
  - collecting and sharing collective discoveries
  - creating hospitable space
  - cross-pollinating and connecting diverse perspectives
  - encouraging everyone’s contribution
  - exploring questions that matter
  - introducing the event and setting the context
  - listening together for patterns, insights, and deeper questions
- key ideas
  - actionable knowledge
  - collective wisdom of the system
  - motivating power of conversation
  - process over personality
  - social nature of learning
- key skills
  - devising good questions
  - effective facilitation
  - encouraging the strength of humility in leaders
  - including diversity well
- methodology
- process
- purpose
- recommended use
Worthing, M.