If you are not prepared for a whole lot of email and texting in your business, you better become prepared, because it is the way many people choose to do business.
If you are texting for business, you are not alone. In 2004, Americans sent 56 billion text messages according to Statista. By 2012, that figure was 2.109 billion. In fact, Americans send an average of 460 million mobile messages a month and not all of those are for personal communication. While roughly 269 billion emails were sent and received each day in 2017, the figure is expected to increase to almost 320 billion daily emails by 2021.
Not only your customers but also your vendors find it easier to send a quick email or text and they require a QUICK RESPONSE. For the most part it works, but sometimes people start emailing and texting and asking for quotes for numerous things, at which point I usually ask if it would be better to call them.
Below you will find guides to proper etiquette for texting and email. Avoid emojis, avoid cursing, avoid abbreviations, watch your tone—all pretty basic.
The most important thing I want to mention is - watch to whom you are sending a text. We are all in a hurry but this demands strict attention. Can you imagine anything worse than sending your friend an email about the horrible person you just did a job for but, by accident, that email or text goes to that horrible person you just did a job for? Names populate (automatically fill in) and it is an easy mistake to make, so my advice is to watch yourself, slow down a little, and be careful about the recipient to whom you are sending.
If you are employed by someone other than yourself, your employer has the right to read your email. Do not talk about work in a text or an email. Many jobs have been lost when an employer sees that an employee is displeased with management or a co-worker or has done something wrong and covered it up. Your best choice is to keep text messages and emails brief and stick to general subjects, i.e., are you free for lunch next Tuesday or let’s meet about our project tomorrow at 3.
The Ultimate Guide to Business Texting Etiquette:
https://www.textmagic.com/blog/ultimate-guide-to-business-texting-etiquette/
The Do’s and Don’ts of Email Etiquette: