ABOUT THE AUTHOR

Dr. Joseph Michelli is a sought after keynote speaker, workshop presenter, organizational consultant, and the Chief Experience Officer of The Michelli Experience.

He has dedicated his career to helping leaders create compelling customer experiences and dynamic workplace cultures. In addition to The Zappos Experience, Dr. Michelli is a New York Times bestselling author who has written books such as

Image The Starbucks Experience: 5 Principles for Turning Ordinary into Extraordinary

Image Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System

Image The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of The Ritz-Carlton Hotel Company

Additionally, Dr. Michelli and John Yokoyama, the owner of the World Famous Pike Place Fish Market in Seattle, Washington, coauthored When Fish Fly: Lessons for Creating a Vital and Energized Workplace.

Dr. Michelli transfers his knowledge of exceptional business practices through keynotes and workshops. These informative and entertaining presentations focus on the skills necessary to

Image Create meaningful customer experiences

Image Drive employee and customer engagement

Image Enhance a commitment to service excellence

Image Create quality improvement processes

Image Increase employee morale

In addition to dynamic and relevant international keynote presentations, The Michelli Experience offers

Image Consultation on the development of optimal customer and employee experiences

Image Service excellence training

Image Enhancement of staff empowerment

Image Leadership team development services

Image Group facilitation and team-building strategies

Image Creation of customer and employee engagement measurement processes

Image Customized management and frontline training programs

For more information on how Dr. Michelli can present at your event, provide training resources, or consult with you, please visit www.josephmichelli.com.

Dr. Michelli is eager to help you achieve a Zappos Experience. He can be reached through his website, by e-mail at josephm@josephmichelli.com, or by calling either (734) 697-5078 or (888) 711-4900 (toll free within the United States). Follow him on Twitter: twitter.com/josephmichelli.