CHAPTER 3: WHEN THE COPYCAT GETS COPIED
1. “US Coffee Shops Still Simply Too Hot to Handle,” Market Research World, http://www.marketresearchworld.net/index.php?option=com_content&task=view&id=566.
2. Steven D. Ward, The Coffeeist Manifesto: No More Bad Coffee! (Seattle: Amazon Digital Services, 2012), 116.
3. http://www.slate.com/articles/news_and_politics/hey_wait_a_minute/2007/12/dont_fear_starbucks.single.html.
4. “Facing off with McDonald’s,” Forbes Asia, February 2013, 64.
5. Information from “Coffee Shop Revolution Continues to Stimulate the High Street,” Guardian, 22 June 2012, http://www.guardian.co.uk/business/2012/jun/22/coffee-shop-revolution-continues.
6. Conal Urquhart, “While Last Orders Ring for Struggling Pubs, Coffee Shops Are Booming,” Guardian, 22 December 2012, http://www.guardian.co.uk/lifeandstyle/2012/dec/22/pubs-coffee-shops.
7. Whitbread Annual Report, 2011–12, 2, http://www.whitbread.co.uk/content/dam/whitbread/siteimages/investors/results-reports/annual-report-2011-12.pdf.
8. Mitu Jayashankar, “V. G. Siddhartha Is Branching Out,” 29 June 2011, http://forbesindia.com/article/big-bet/vg-siddhartha-is-branching-out/26282/0?id=26282&pg=0.
9. As of 28 March 2016. A “meter” on the company’s Web site (http://www.cafecoffeeday.com/—scroll down to the bottom) tracks the current total.
10. http://www.referenceforbusiness.com/history2/83/Tchibo-GmbH.html.
11. As of 2012: http://www.thisisitaly-panorama.com/business-news/this-mccafe-is-mcgood/.
12. Faris, “Grounds Zero.”
18. http://www.mckinseychina.com/wp-content/uploads/2012/05/Inside_Chinas_Hypermarkets.pdf.
19. Barbara Farfan, “2010 World’s Largest Hypermarkets—Complete List of Biggest Hypermarkets Chains,” 26 October 2015, http://retailindustry.about.com/od/famousretailers/a/worlds_largest_retail_hypermarket_supercenter_superstore_chains_world_rankings_list.htm.