About the Contributors

LANCE A. BETTENCOURT is a founding partner at Service 360 Partners.

CLAYTON M. CHRISTENSEN is the Kim B. Clark Professor of Business Administration at Harvard Business School and the world’s foremost authority on disruptive innovation.

GEORGE S. DAY is the Geoffrey T. Boisi Professor and a codirector of the Mack Center for Technological Innovation at the University of Pennsylvania’s Wharton School.

PETER F. DRUCKER the was the Marie Rankin Clarke Professor of Social Science and Management at Claremont Graduate University.

VIJAY GOVINDARAJAN is the Earl C. Daum 1924 Professor of International Business at the Tuck School of Business at Dartmouth.

JEFFREY R. IMMELT, chairman and CEO of GE, heads President Obama’s Council on Jobs and Competitiveness.

ROSABETH MOSS KANTER is the Ernest L. Arbuckle Professor of Business Administration at Harvard Business School.

STEPHEN P. KAUFMAN, a senior lecturer at Harvard Business School, is the retired chairman and CEO of Arrow Electronics.

IAN C. MACMILLAN the Dhirubhai Ambani Professor of Innovation and Entrepreneurship at the University of Pennsylvania’s Wharton School.

ROGER L. MARTIN is dean of the University of Toronto’s Rotman School of Management.

RITA GUNTHER MCGRATH is a professor at Columbia University’s Graduate School of Business.

DONALD REINERTSEN is president of Reinertsen & Associates, a consulting firm in Redondo Beach, California.

WILLY C. SHIH is a professor of management practice at Harvard Business School. He held executive positions at IBM, Silicon Graphics, and Kodak.

STEFAN THOMKE is the William Barclay Harding Professor of Business Administration at Harvard Business School.

CHRIS TRIMBLE is on the faculty at the Tuck School of Business at Dartmouth.

ANTHONY W. ULWICK is the founder and Chief Innovation Officer of Strategyn.