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INDEX

The page numbers in this index refer to the printed version of this book. The link provided will take you to the beginning of that print page. You may need to scroll forward from that location to find the corresponding reference on your e-reader.

abundance, spirit of, 38

activist investors, 131, 133

“adjacent possible” concept, 125–26

adult development, 205–7

affirmation bubbles, 121

agents of change, 17, 69–70

Agile project management, 117

Agrawal, Miki, 123–24

Agrawal, Radha, 124

Airbnb, 109

Albertsons, 94

Alpert, Richard (Ram Dass), 220

Alzheimer’s disease, 189

Amara, Roy, 150

Amara’s law, 150–51

Amazon

customer-centric ethic at, 20, 34, 96

mentorship program of, 172

and organizational design, 118

Prime program of, 96, 97

skill training offered at, 159

success of, 144

and Whole Foods, 42, 72, 81, 92–99

and Wilke, 65

Amma, 44

Amrion, x

animals, interacting with, 198

animal welfare

businesses as agents of change in arena of, 17

and Friedrich’s Good Food Institute, 122

and Mackey’s leadership at Whole Foods, 71–74

Apple, 111, 118, 122

appreciation, 25, 41–43

Aristotle, 177, 206

arrogance, 120

Asprey, Dave, 191

AT&T, 146

attention

effect of technology on, 200

and mental energy, 186

power of, 40

Aurobindo, Sri, 214

authenticity, 61–63, 166–67

authority, 66

B Corps (Benefit Corporation), 11–12, 133, 182–83

Beatles, 22–23

beginner’s mind, 208–9

Be Here Now (Ram Dass), 220

benchmarks, 170

Benioff, Marc, 193

Bennis, Warren, 34

Berens, Linda, 178, 179

Bergson, Henri, 203

Berkshire Hathaway, 93–94

Beyond Meat, 17

Bezos, Jeff, 20, 94, 104, 155

Bickford Senior Living centers, 49–50

bidets, 124

Big Five personality traits, 178

Big Sur coast, 213

B Lab, 133

Black Friday, 14

Blakely, Sara, 155

Blanchard, Ken, 34, 43

blood pressure, 189, 193

Bluepoint Leadership Development, 172

Blue Zones, 192

Bohr, Niels, 23

Boston Celtics, 110

Branson, Richard, 7–8

Braungart, Michael, 9

Bridgewater Associates, 120–21

Brin, Sergey, 155

Brown, Barrett, 213

“Brownsville Girl” (Dylan), 106

Buechel, Jason, 167

Buffett, Warren

on buying companies at a fair price, 98

on importance of integrity in hiring decisions, 162

on trust in dealmaking, 85

and Whole Foods, 93–94

burnout, 182

business categories, rapid changes in, 143

Campbell, Bill, 171

Campbell, Joseph, 103

Camp Campbell, 173

capitalism, 102. See also Conscious Capitalism movement

caring, practicing, 43–44

Carse, James, 135

challenge/support polarity, 23, 164–65

Chambers, John, 113–14

character, 162

charisma, hiring for, 161

Chase Bank, 98

Chautauqua movement, 206

Chick-fil-A, 223

Chipotle, 132

Chouinard, Yvon, 5

chronic pain, 193

Cisco Systems, 113–14

Civil Rights Movement, 91–92

Civil War, American, 4, 20

coaching

developing a culture of, 171–72

executive, 209, 218

Codrescu, Andrei, 191

collaboration

balancing autonomy with, 119

and competition, 108

and creativity, 108–9

and cultivating a conspiratorial element, 108–9

and emotional intelligence, 162

and organizational design, 116–17, 119

command-and-control organizational design, 116

communication

and cultivating a conspiratorial element, 109

and organizational design, 116

role of, in win-win-win mindset, 86

community building, 176–77

Community Giving Days, 98

community model of business, 31–32

compassion, 44–46

compensation, 55–56, 160–61

competition and competitors

and business metaphors, 27–30, 31

and cooperation, 22–23, 108

and innovation, 31, 107–8

and market transitions, 113

in natural foods industry, 108

concentration, 186

conflict-oriented metaphors for business, 26–31

Confucius, 206

conscious (term), xvi

Conscious Capitalism (Mackey and Sisodia), xiv, xv, 15

Conscious Capitalism movement

and higher purpose of an organization, 12

and ideal/real polarity, 19

importance of love in, 51

and negative perceptions of business, 12

and Shaich, 131

and shareholder activism, 133

and stakeholders, 31, 51–52

value creation and innovation in, 103

conspiratorial element in corporations, cultivation of, 108–9

Container Store, 33

continuous improvement, 31

convergence of technologies, 143–45

Cook, Tim, 43–44

cooperation and competition, 22–23, 108

counterculture movement, 214

courage, 63–65

Covey, Stephen

on role of trust in organizations, 66

and servant leadership, 33

on spiritual intelligence, 225

on win/win ethic, 85, 86

Covid-19 pandemic, 138

“Cowboy Capitalism,” 108

creativity

encouraged by competition, 23

and importance of rest, 182

and mental energy, 186

and organizational design, 117

in seeking mutually-beneficial solutions, 89–90

cultural intelligence, 223–24

culture of organizations

created by founders, 167

and cultural benchmarking, 170

and role of cultural fit in hiring, 163

curiosity, 186, 197

daily routine, strategy for jump-starting, 142–43

Dalio, Ray, 120–21, 193

Darwin, Charles, 198

Darwinian-evolution metaphor for business, 27–28, 33

Das, Joyeeta, 200–201

Data.world, 177

Davis, Don, 63–64, 65, 66

Daybreaker, 124

decision making

considering stakeholders in, 52

and cultivating depth, 211–12

impact of higher purpose on, 19

importance of innovation in, 118

role of rest in, 181, 183

and subject-object relationship, 217

Declaration of Independence, U.S., 92

defense/offense polarity, 23

Deliberately Developmental Organizations, 224

Dell, Michael, 155

dementia, 189

depth, cultivation of, 211–12

developmental thinking, 141

Diamandis, Peter, 108

digital fasting, 199–201

disease, role of sleep in, 189

Disney, Walt, 5

disruptors and disruptions

creating/supporting a culture of, 112

and forecasting strategies, 146

and maintaining optimism, 148

paying attention to, 112, 113–14

societal impact of, 123

diversity, 223

Dixon, Mark, 174–75

Dorsey, Jack, 193

dot-com boom/bust, x–xi

Driversselect, 157

Druckenmiller, Stanley, 181–82

Drucker, Peter, 34

Dweck, Carol, 10

Dylan, Bob, 106

Easterbrook, Gregg, 149

Edison, Thomas, 104, 105–6

Einstein, Albert, 138

emotional energy, 186

emotional intelligence, 162, 219–23

Emotional Intelligence: Why It Can Matter More than IQ (Goleman), 220

empowerment of employees, 35

energy management, 183–87. See also revitalization

Energy Project, 183, 185

Enneagram, 178

Eno, Brian, 105

environmental impacts, 54–56

Epstein, David, 210

Esalen Institute, 213–14, 216

evolution metaphor for business, 27–28, 33

executive coaching, 209

exercise, critical importance of, 192–93

Expedia, 87–88

experimentation, 117

expertise, 210

exponential thinking, 137–43

Exponential Transformation (Ismail), 139–40

Facebook, 114

Factfulness (Rosling), 104

Farber, Steve, 26

feedback skills, developing, 170–71

feminine hygiene products, 123–24

Fifth Discipline, The (Senge), 99, 224

Finite and Infinite Games (Carse), 135

finite/infinite mindsets, 135

Flanagan, Glenda, 167

Florida Ice & Farm Company (FIFCO), 53–57, 69–70

focus, 186

Ford, 59–60

Ford, Bill, 193

forecasting strategies, 145–47

forgiveness, 46–47

Founding Fathers, American, 105

Frames of Mind (Gardner), 218

Franklin, Benjamin, 203–5

Freeman, Ed, 14–15, 51, 108

Friedrich, Bruce, 71, 122

From Counterculture to Cyberculture (Turner), 105

Gaiam, xi

Gallo, A. C., 167

game metaphors for business, 28–30

Game of Thrones (television series), 30

Game Plans (Keidel), 28

game theory, 86

Gardner, Howard, 218–19

Gardner, Tom, 170

Gartner’s Hype Cycle, 150–51

Gates, Bill, 104, 155, 197–98

Geek Squad, 159

generalists, advantages of, 209–10

generosity, 38–39

genius, collective form of, 105

George, Bill, 59

Gettysburg Address, Lincoln’s, 3–4

Gibson, William, 141

Gift Council, 112

Gilbert, Jay Coen, 133, 182–83

goal setting for employees, 169, 170

goals of businesses, 14–15

Golden Rule, 84

Golden State Warriors, 110

Goleman, Daniel, 220

Good Food Institute, 122

Goodwin, Doris Kearns, 11

Google

and Bay Area ecosystem, 111

“Don’t be evil” mission statement of, 68

intrinsic value behind work of, 13

and organizational design, 118

research on internal teams, 168–69

and self-driving cars, 141–42

sexist memo incident at, 223

superiority of product of, 114

gratitude, 39–41

Great Idea Hunt practice of Motley Fool, 115

Greenleaf, Robert, 34

Greifeld, Bob, 112

Gretzky, Wayne, 113

grounding activities, 198

groupthink, 23

Grove, Andrew, 28, 115

growing and learning continuously, 203–27

and adult development, 205–7

and advantages of generalists, 209–10

and analytical intelligence, 218–19

and building a learning organization, 224

and cultivating depth, 211–12

and emotional intelligence, 219–23

Franklin’s commitment to, 203–5

inner work of, 212–15

lifelong learning, 203–5, 207–9

and neuroplasticity, 208

and spiritual growth, 224–27

and subject-object relationship, 216–18

Hall, Steve, 157

happiness of team members, 165

Harvard Business Review, 182, 189

Harvard Medical School, 182

Hastings, Reed, 143, 155

help, requests for, 168

heros, finding inspiration in, 10–11

hero’s journey, 103

hierarchical structure of business organizations

balancing empowerment with, 119

and command-and-control approach, 116

efforts to minimize, 118

and quasi-military “chain of command,” 26

and servant leadership, 34

slow pace of, 116

at Whole Foods, 118

higher purpose, pursuit of, 4, 7, 187, 226–27. See also purpose

Hill, Napoleon, 205

Hippocrates, 177

hiring internal vs. external candidates, 157

hobbies, 197–98

Hock, Dee, 182

Holacracy, 118

Home Depot, 34

honesty, 58–60

honor, 60–61

hope, 148–49

Hotels.com, 87–88

Houston Rockets, 110

HP, 111

Hsieh, Tony, 118

Huffington, Arianna, 201

Human Genome Project, 140

humanity and business, xvii

human potential movement, 206

humility

competitive advantage of, 119–21

self-reflection required for, 147

Hurt, Brett, 177

Hype Cycle, 150–51

Iceland’s boom-and-bust, 128–30, 135

idealism, balancing pragmatism with, 15–20

immune function, role of sleep in, 189

impactful work, value of, 168

Impossible Foods, 17

individual/group polarity, 23

inequality, 102

Infinite Game, The (Sinek), 135

infinite mindsets, 135

ING Financial Group, 18

inherited orthodoxies, 215

innovation, 101–26

and “adjacent possible” concept, 125–26

and competition, 31, 107–8

creating/supporting a culture of, 104

and cultivating a conspiratorial element, 108–9

and disruptors, 112, 113–14, 123

ecosystems that support, 105–6, 110–11

found in borders/boundaries of business ecosystems, 110–12

humility’s competitive advantage in, 119–21

incentives that support, 106–7

and infinite mindsets, 135

and organizational design, 116–19

and point of view of organizations, 109–10

recognizing, 113–15

reflecting on tradition of, 104

in unexpected industries, 123–25

and value creation, 102–3, 121–23

insomnia, 193

institutionalization, 111

Integral Life Practice (Wilber, Patten, Leonard, and Morelli), 75

integrity

and agents of change, 69–70

and authenticity, 61–63

and courage, 63–65

expanding concepts of, 67–68

and hiring considerations, 162

and honesty, 58–60

and honor, 60–61

meaning of, 57–58

and Mendiola’s work at FIFCO, 53–57

and personal growth, 215

reconciling personal and organizational, 70–74

and self-righteousness, 74

and spiritual growth, 227

and trustworthiness, 66–68

Intel, 111, 115

intelligence

analytical intelligence, 218–19

cultural intelligence, 223–24

emotional intelligence, 162, 219–23

multiple intelligence theory, 218–19

social intelligence, 222–23

spiritual intelligence, 225

intention, power of, 94–95, 215

internal combustion engine, 144

internet, 144

intrinsic good, 13–14

iPhones, 113, 144

Ismail, Salim, 139–40

JANA Partners, 79–81, 93, 97, 131

jazz music, 110

Jefferson, Thomas, 58

Jerry Maguire (film), 160

job reviews, 169–70

Jobs, Steve, 104, 115, 155

Johnson, Barry, 23

Johnson, Steven, 125, 197

Journal of Consumer Research, 200

Journey to the East (Hesse), 34

Jump Associates, 142

Kaipa, Prasad, 212

Katz, David, 192

Kauffman, Stuart, 125, 126

Kegan, Robert, 206, 213, 216–17, 224

Keidel, Robert, 28

Keirsey Temperament Sorter (KTS), 178

Kelly, Kevin, 141

Kennedy, John F., 21

Keyser, Jonathan, 35–37

King, Martin Luther, Jr., 91–92

Knight, Phil, 7, 8

Koestler, Arthur, 117

Kroc, Ray, 103

Kurzweil, Ray, 140

L.A. Lakers, 110

Lamott, Anne, 181

Law of Doomsaying, 149

“law of the lid,” xv

Lawrence, D. H., 39

leadership development, 157, 171

leadership vacuums, xii

leading by example, 166–67

lean manufacturing, 117

learning. See growing and learning continuously

learning organizations, 224

Lennon, John, 22–23

Leonard, Adam, 216, 217

liberty/equality polarity, 23

lifelong learning, 203–5. See also growing and learning continuously

Lincoln, Abraham

and connecting people to purpose, 4–5, 8, 19–20

Gettysburg Address, 3–4

Loehr, Jim, 184

London’s rock-and-roll scene, 105

longevity, 192

Long-Term Stock Exchange, 133

long-term thinking, 127–51

awakening, 130–34

balancing short/long term interests, 136

and changing business categories, 143

and changing course, 147

and conducting pre-mortems, 134

and convergence of technologies, 143–45

and exponential thinking, 137–43

and finite/infinite mindsets, 135

and forecasting strategies, 145–47

and hope/hype cycle in technology, 149–51

making room for, 132

and optimism, 148–49

as subversive choice, 131

and succession planning, 136

and Tómasdóttir’s leadership in Iceland, 127–30

and win-win-win thinking, 82

love, 25–52

and appreciation, 41–43

and care, 43–44

and community model of business, 31–32

and compassion, 44–46

and conflict-oriented metaphors for business, 26–31, 33

Eby’s demonstration of, 48–50

and forgiveness, 46–47

and generosity, 38–39

and gratitude, 39–41

and new mental maps/metaphors for business, 31–33

and servant leadership, 33–37, 39

as source of strength, 47–48

and spiritual growth, 227

Lovesac, 8–10

loyalty, 221

Ma, Jack, 155

MacDonald, Alan, 173

Mackey, Bill, 172–73

Manbeck, Keith, 167

Marcus Aurelius, 206

Market Mover (Greifeld), 112

market-oriented enterprises, 15–16

market transitions, 113

Marriott, 33

Master Coach, The (Thompson), 171

mastermind groups, 205

Maxwell, John, xv

McCartney, Paul, 22–23

McCloskey, Deirdre, 101, 102, 148

McCobin, Alexander, 82

McDonough, William, 9

McIntosh, Steve, xvi

McKinsey and Co., 146

meaningful work, value of, 168

meditation, 193–96

memory, 186

Mendiola, Ramón, 53–57, 69–70

mental energy, 186

mentorship

for leadership development, 209

programs for, 172–73

Merzenich, Michael, 208

metaphors for business, 26–33

Microsoft, 54, 118, 122, 144

millennial generation, 124

mindfulness

of leaders of teams, 166

of organization’s purpose, 20

and practicing compassion, 45–46

Mindset (Dweck), 10

mistakes, making, 168

modeling leadership, 106–7

Moment on Earth, A (Easterbrook), 149

Moore, Gordon, 115, 138

Moore’s law, 138

Morrison, Denise, 173

motivation, role of purpose in, 15

Motley Fool, 115, 165, 170

movement, critical importance of, 192–93

Muir, John, 5, 199

Mulally, Alan, 59–60

multiple intelligence theory, 218–19

Munger, Charlie, 98, 207, 219

Murphy, Michael, 213–14, 215, 220

Musk, Elon, 104, 155

mutual-benefit mindset, 88–90

mutual improvement club of Franklin, 204, 205

Myers-Briggs Type Indicator, 178

Napoleon III, Emperor, 148

NASA, 21

Nasdaq, 112

National Public Radio (NPR), 18

nature, recharging in, 199

Nature Fix, The (Williams), 199

NBA basketball, evolution of playing styles in, 110

negative perceptions of business

Conscious Capitalism’s refutation of, 12

of greed of businesspeople, 22

and higher purpose of organizations, 22

and short-term approach of businesses, 135

and win-lose paradigm, 84

negativity, releasing, 186, 187–88

Nelson, Shawn David, 8–10

Nestlé, 173

Netflix, 118, 143

neuroplasticity, 208

Nike, 7, 18

ninety-minute work cycles, 185, 186

Nisargadatta, Maharaj, 196

nonprofit organizations

and balance of pragmatism with idealism, 18

and market-oriented approach, 17

Nordstrom, 35

nourishment, 190–92

Noyce, Robert, 115

Oblisk, Sonya Gafsi, 167

One Minute Manager (Blanchard), 43

open-mindedness, 208–9

optimism, 148–49

ordinary work, generating higher purpose from, 21

organizational design, 116–19

overreactions, 75

Page, Larry, 155

Panera, 131–33, 134

Papanek, Victor, 9

Paris, France, 105

Parlee, Bert, 23

Patagonia, 5

Patnaik, Dev, 142

Patterson, Tom, 201

Patton (film), 27

peer support groups, 205, 218

PepsiCo, 127

Perez, Carlota, 113

performance reviews, 169–70

personal computers, 144–45

personal growth. See growing and learning continuously

personality types, 177–79

personnel decisions, 157–60. See also teams and work environment

PETA, 122

Phipps, Carter, xvi

Phoenix Suns, 110

phones

average time spent on, 200

and digital fasting, 199–201

exponential market growth in, 146

iPhones, 113, 144

platforms for, 145

physical energy, 186

physical exercise, importance of, 192–93

platforms, 143–45

Plato, 177

Play Bigger (Ramadan, Peterson, Lochhead, and Maney), 109

point of view of organizations, 109–10

polarity theory, 22–24

political polarization, 90–91

Pollan, Michael, 192

positive energy, 187

positive/positive polarity, 23

postmodern values, 223–24

poverty

falling rates of, 84, 101–2

and Mendiola’s FIFCO, 69–70

and negative perceptions of business, 84

pragmatism, balancing idealism with, 15–20

pre-mortems, conducting, 134

Price, Dick, 214

productivity patterns, ninety-minute increments in, 185

professional development, supporting, 169

profits

purpose powered by, 11–15

and value creation, 102–3

purpose, 3–24

and balancing pragmatism with idealism, 15–20

and businesses as agents of change, 17

championing of, 13, 17

communicating/demonstrating, 20

connecting people to, 4–5

determining the best expression of, 7

discerning the higher purpose of an organization, 12–13

as gradual/lifelong practice, 10

and heros, 10–11

and intrinsic good, 13–14

maintaining mindfulness of, 20

and negotiating the challenge/support polarity, 165

and Nelson’s Lovesac, 8–10

of ordinary work, 21

and personal growth, 215

and polarity theory, 22–24

profits powered by, 11–15

revelation of, 5–8

and spiritual energy, 187

as a spiritual path, 226–27

and stakeholder participation, 21–22

and value creation, 13, 14, 15, 18, 32

Purpose Institute, 6

questioning, work cultures that support, 168

Radjou, Navi, 212

Ram Dass, 220

Range: Why Generalists Triumph in a Specialized World (Epstein), 210

Rauch, Doug, 108

reading, 207

realism, market, 18–20

reciprocal altruism, 84

REI, 13–14

respect, mutual, 85

rest, 182–83, 184, 185

reviews, 169–70

revitalization, 181–201

role of digital fasting in, 199–201

role of energy management in, 183–87

role of grounding activities in, 198

role of hobbies in, 197–98

role of meditation in, 193–96

role of nature in, 199

role of nourishment in, 190–92

role of rest in, 182–83, 184, 185

role of sleep in, 188–90

role of vacations in, 196–97

Reykjavik University, 128

ridesharing apps, 145

Ries, Eric, 133

risk taking, work cultures that support, 168

Ritz-Carlton, 34

Robb, Walter, 167, 198

Robertson, Brian, 118

Rock, Arthur, 114–15

Romantic poets of nineteenth century England, 105

Rosling, Hans, 104

Rosner, Cheryl, 87–88

Safer Way grocery store, 16

safety, psychological, 168–69

Saint Exupéry, Antoine de, 21

Salesforce, 109

Sanchez, Gisela, 53–54

Sanders, Henry Russell, 29

San Francisco, California, 110–11, 114

“scenius” term, 105

Schmidt, Eric, 111

Schwartz, Tony, 183–87

Schweitzer, Albert, 226

screen time, 200. See also phones

Seattle Seahawks, 193

secrecy, 61

self-driving cars, 141–42, 150

self improvement. See growing and learning continuously

self-knowledge/reflection

and emotional intelligence, 220, 221–22

and good judgement, 147

and humility, 147

importance of, in leaders, 62–63, 167

and shadow work, 62, 74–76

self-righteousness, 74

Senge, Peter, 34, 99, 224

September 11, 2001, terrorist attacks, 87

service

leadership as journey of, xv–xvi

as path to happiness, 226

servant leadership, 33–37, 39

7 Habits of Highly Effective People (Covey), 85

shadow work, 62, 74–76

Shaich, Ron, 131–33, 134, 176

shareholder activists, 98, 131, 133

Shark Tank (television series), 28

shark-tank business metaphor, 28

short-term thinking

and Iceland’s boom-and-bust, 128–30

and investors’ expectations, 130–31

and JANA Partners’ campaign against Whole Foods, 81

shoshin (beginner’s mind), 208–9

Sierra Club, 5

Silicon Valley, 105

Simmons, Russell, 193

simplicity/complexity polarity, 23

Sinek, Simon, 135

Sisodia, Raj, xiv

Sixteen Personality Factors (16PF), 179

sleep, value of, 188–90

Smedes, Lewis B., 46

social impacts, 54–56

social intelligence, 222–23

social justice, 223

Southwest Airlines, 33, 35, 165

Speigleberg, Frederic, 213–14

Spence, Roy, 6

spiritual energy, 187

spiritual growth, 224–27

sports metaphors for business, 28–30

Stagen, Rand, 171, 173–74

Stagen Leadership Academy, 171, 216

stakeholders

and B Corps, 133

and community model of business, 32

integration of, 51–52

participation of, 21–22

and purpose of corporations, xiv

two groups of, 51–52

and value creation, 122–23

and win-win-win thinking, 83

Starbucks, 33, 132, 223

Stern, Robin, 221

Street, John, 108–9

strength, love as source of, 47–48

stress, 182

structure/flexibility polarity, 23

subject-object relationship, 216–17

succession planning, 136

Sud, Jim, 167

Superforecasting (Tetlock), 147

sustainability, 223

systems thinking, 99–100

Team of Rivals (Goodwin), 11

teams and work environment, 155–79

chemistry of, 156

and coaching culture, 171–72

and community building, 176–77

and compensation, 160–61

cultivating environment of safety and trust in, 168–69

and happiness of team members, 165

and hiring considerations, 161–63

and hiring internal vs. external candidates, 157–59

and leadership training opportunities, 157

and leading by example, 166–67

and mentorship programs, 172–73

mindfulness of leaders of, 166

negotiating the challenge/support polarity in, 164–65

and personality types, 177–79

and providing clear goals/feedback, 169–71

and public recognition of leaders, 155–56

and self-awareness of leaders, 167

and terminating employees, 176

underperformers on, 169–70, 173–76, 176n

technology

addiction to, 201

and Amara’s law, 150–51

convergence of, 143–45

and digital fasting, 199–201

exponential growth in, 139, 148–49

Hype Cycle in, 150–51

and Moore’s law, 138

opportunities provided by, 148–49

See also phones

TED, 18

Teilhard de Chardin, Pierre, 144

terminating employees, 176

Tesla, 18

Tetlock, Philip, 147

Think Week of Bill Gates, 197–98

Thinx, 124

Thompson, Gregg, 171–72

3Com, 122

360 reviews, 169–70

tit-for-tat strategies, 86

Tómasdóttir, Halla, 127–30

town halls, 67

Trader Joe’s, 34, 108

training, investing in, 159

transcendentalists, 206

transparency

and authenticity, 61

role of, in win-win-win mindset, 86

standard for, 59

and trustworthiness, 67

in wages, 161

transportation industry, 145

travel industry, 87–88

Trillion Dollar Coach (Schmidt, Rosenberg, and Eagle), 171

triple bottom line framework, 11–12, 53–54

Truman, Harry, 207

trust

dynamics of, 85–86

and emotional intelligence, 221

and integrity, 66–68

Turner, Fred, 105

Tushy, 124

Twain, Mark, 147

Tyson, Mike, 146

underperformers, managing, 169–70, 173–76, 176n

Unilever, 18

Upcycle: Beyond Sustainability—Designing for Abundance, The (McDonough and Braungart), 9

urban environments, 110

vacations, 196–97

vacuums in leadership, xii

value creation

and benefiting people, 14

discerning intrinsic good at heart of, 13–14

and innovation, 102–3, 121–23

and long-term thinking, 129–30

and profits, 102–3

and purpose of organizations, 13, 14, 15, 32

purpose statements reflecting, 18

value systems, 223–24

Varieties of Meditative Experience, The (Goleman), 220

videotaping, coaching with, 216–18

Vipassana, 195

vulnerability, work cultures that support, 168

Walker, Matthew, 189

Walsh, Roger, 79

war metaphor for business, 26–27, 33

wealth, 101, 102

Weiner, Jeff, 193

Welch, Jack, 113

Where Good Ideas Come From (Johnson), 125, 197

whistleblowers, 68

Whitman, Meg, 155

Whole Foods

and Amazon, 42, 72, 81, 92–99

and animal rights activists, 70–74

annual sales of, xiv

closure of poorly performing stores, 88–89

competition encouraged in, 107

competitors of, 108

and cultural fit in hiring decisions, 163

Dixon’s career path in, 174–75

and expressions of appreciation, 25, 41–43

hiring practices at, 159

incentivizing healthy behaviors at, 190

innovation of, 103

intrinsic good behind value proposition of, 13

JANA Partners’ campaign against, 79–81, 93, 97, 131

leadership development in, 171

long-term focus of, 131

and Mackey’s passion for food, 5

Mackey’s role as CEO at, ix–xiv

and Mackey’s strengths/weaknesses, 167

market-oriented approach of, 15–16

and organizational design, 117–18

origins of, 15–16

and perception of potential market, 114

point of view of, 109

purpose statement of, 18

WholePeople.com, x–xi, 144

Whole Planet Foundation, 98

Why We Sleep (Walker), 189

Wilber, Ken, 216

Wilke, Jeff, 63–65

Williams, Florence, 199

win-lose paradigm

and JANA Partners, 93

and metaphors for business, 29

and negative perceptions of business, 135

as prevalent mindset, 32, 84, 91

and self-sacrifice, 85

and zero-sum mentality, 89–90

win-win paradigm, 82–83

win-win-win, 79–100

and Civil Rights Movement, 91–92

communication’s role in, 86

as ethical strategy, 83–84

and game metaphors, 29

and Hotels.com launch, 87–88

as job of leadership to create, 32

and mutual-benefit mindset, 88–90

and power of intention, 94–95

stakeholders as beneficiaries of, 83

and systems thinking, 99–100

and trust, 85–86

and Whole Foods’ merger with Amazon, 79–81, 92–99

wisdom, 210, 211–12

Wojcicki, Anne, 155

workaholics, 189–90

work environment. See teams and work environment

Wozniak, Steve, 115

Xerox PARC, 121

X Prize Foundation, 108

youth, idolization of, 212

Zappos

and balance of pragmatism with idealism, 19

customer-centric ethic at, 34

and organizational design, 118

purpose statement of, 18

zero-sum mentality, 89–90

Zuckerberg, Mark, 155

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