busy hour call attempts
business support system
capital expense
complimentary cumulative distribution function
cumulative distribution function
configuration item
commercial off the shelf
day ahead
database management system
domain name system
dead on arrival
defects per million
economic minimum
element management system
end-of-row Ethernet switch
emergency power off
TM Forum's Service Management Framework
European Telecommunications Standards Institute
fault, configuration, accounting, performance, security
hour
infrastructure-as-a-service
information and communications technologies
internet protocol
International Standards Organization (ICT industry) or independent system operator (power industry)
information technologies
IT Infrastructure Library, a suite of standards of for IT Service Management
key performance indicator
key quality indicator
kilowatt
locational marginal price
million instructions per second, or sometimes meaningless information about performance of a system
mean opinion score
megawatt
North American Electricity Reliability Corporation
US National Institute of Standards and Technologies
network operations center
operations, administration, maintenance and provisioning
operating expense
operating system
open systems interconnection
operations support system
PJM Interconnection, www.pjm.com
performance management
recovery point objective
real time
recovery time objective (ICT industry), or regional transmission organization (power industry)
software-defined networking
International System of Units
stock-keeping unit
service level agreement
service level objective
top of rack Ethernet switch
virtual central processing unit core
the cloud service provider's Virtualized Infrastructure Manager
virtual machine
virtual network
voice over LTE