Some of the products that are used in the solution architecture are as follows:
- Oracle Social Cloud: This enables your company to collaborate effectively both internally and externally and become a social company, in which every part of your company influences your objectives. Oracle Social Cloud is integrated out of the box with Oracle Sales Cloud, Oracle Marketing Cloud, Oracle Service Cloud, and Oracle Commerce Cloud, enabling you to constantly innovate and find new ways to forward your business objectives.
- Oracle Commerce Cloud: This is an extensive and unified solution for companies which engage in B2B and B2C operations. It has myriad advanced features and, when paired with other solutions in Oracle CX, offers benefits and contributes to the overall architecture. It represents your storefront.
- Oracle CPQ Cloud: This is a process within the sales life cycle. Each business that sells complicated products incorporates a configure, price, and quote (CPQ) method in one way or another. Once a client is curious about a product, the salesperson should put together a quote to satisfy the customer's request.
- Oracle Service Cloud: This provides companies with a unified interface that enables them to monitor and engage with customers over any channel that is available to you. Since it is a part of the Oracle CX suite, it enables you to easily integrate with other offerings and unlock the full potential of your CX environment.
- Oracle Responsys: This is used to manage and orchestrate marketing interactions with their customers across email, mobile, social, display, and the web.
- Oracle Eloqua: This is used for marketing automation, that is, for creating personalized campaigns across multiple channels. Oracle Eloqua comes with support for 500 partners, comprising 700 integrations, which can be used in your campaigns.
- Oracle BlueKai: This is used for marketing data management. It enables you to understand the data that you have gathered in your campaigns. Essentially, it is a cloud-based big data platform.
- Oracle Infinity: This is used for marketing data analytics. It is an analytics platform used for tracking, measuring, and optimizing visitor behavior on your sites and apps.
- Oracle Sales Cloud: This is an Oracle offering with the closest resemblance to CX in the Oracle CX suite. It can be used as a standalone solution and can do all tasks reasonably well, but the real power of Oracle CX suite is unlocked if it is paired with other solutions.
- Oracle Commerce: This can be used to design your pages and web stores, easily maintain them, and change them in an agile manner to respond to market needs. The same site is optimized for mobile devices and computer screens. Another significant feature of this solution is B2B capabilities, which enables your company's business to business collaboration.
- Oracle Right Now Web Experience: This is a self-service platform that enables your customers to manage their options, subscriptions, contact data, submit cases, and more. What they can manage depends on your design. The perfect case would be to allow customers to change their subscription. Subscriptions should be stored in Oracle Sales Cloud and when the customers log in, it should be acquired using an API call and presented to the customer alongside all the subscriptions the customer can migrate to. The last step should be the customer's verification of changes, and data changes in Oracle Sales Cloud through API calls.
- Oracle Right Now Contact Centre Experience: This functionality enables you to manage communication with customers through a unified interface. If paired with Oracle Field Service, it can help you to facilitate communication between your technician teams and customers.