A hybrid deployment entails that a part of the solution workflows is going through the company's systems. In this case, the company already has an on premises CRM system (for example, Siebel) and the company would like to utilize it as a part of a CX solution.
As outlined in the following diagram, the on premises CRM is the processing part of the workload, which is supplemented by Oracle CX cloud solutions. The on premises CRM is orchestrating the data flow between on premises systems and Oracle CX solutions. In this deployment type, we use Oracle CX as an extension of an On Premises CRM, providing functionalities that are lacking or are not fit for the business purposes:
As shown in our architecture, Sales Cloud is not a part of it anymore; instead, on premises CRM is coordinating and utilizing functionalities of Oracle CX solutions.
Because of the complexity of this solution, in case of the catastrophic accident in the company's hosting center, the CX solution will not continue functioning unaffected.
Since customer and contact data is stored in on premises CRM systems, the probability of data loss is higher than in other deployment types.
Some of the benefits of complex hybrid deployment are as follows:
- An easier migration path when compared to pure cloud deployment
- Because not all data is stored in the cloud, this means fewer potential legal and security issues
- Account administration is easier
- A more flexible solution than pure cloud deployment
- A higher amount of control when compared to cloud deployment
Some disadvantages of simple hybrid deployment are listed as follows:
- Parts of the infrastructure still require administration
- Not all information is automatically backed-up
- Slower implementation
- Less scalable when compared to pure cloud deployment
- Complex networking and integrations are required for a solution to function
- Possible firewall issues