Operational excellence is the cornerstone of every efficient company. Efficiency means that the company is able to achieve greater earnings while lowering costs.
The main topics to be considered regarding efficiency are as follows:
- The company needs to be able to increase Return on Investment (ROI). Increase in ROI usually means that the company is performing better.
- The company needs to be able to lower its operational costs. Lowering operational costs without impacting the quality of its CX means that the company will earn more.
- The company must be able to increase productivity. Increased productivity can be quantified as the impact that each employee has on delivering the best possible customer experience.