Oracle Integration Cloud Services (ICS) is used for the more complex integration of applications, in our case, Oracle CX solutions.
The main features of this include the following:
- Pre-defined integration flows: Instead of re-defining the integration flows that are most commonly used, such as those between trade applications (CRMs) and the configuration, pricing, and CPC applications, Oracle offers you predefined integration flows between applications that include Oracle CX.
- Oracle mechanical learning-based learning recommendations: This will speed up the whole process of designing and delivering integration, because you can get referrals for integration, mapping data, and other issues in real time and thus reduce the number of errors.
- Automatic self-repair: Recognizes and applies updates to make your integration and processes available and functioning without interruption.
- Process automation: Automate comprehensive business processes with a simple platform that simplifies the everyday tasks your users and employees perform within the workflow. You can model all models, from simple workflows to advanced structures or case management, in one tool.
- Self-initiative: Provides recommendations based on machine learning and the next best action to prevent errors associated with complex mapping of data between applications and to get the best user selections for the process flows. Process templates shorten integration to make business services available faster and at lower prices.
- Connect your digital employees: Optimize your daily digital workforce activities through a multi-channel experience that coordinates tasks of different people, systems, and robots (robotic process automation).
- Easily develop applications for mobile devices and the web: Quickly build and manage mobile and web applications with a declarative development environment that is managed visually, by dragging and dropping, and automatically generated by the application code. You will have full access to the code so you can upgrade and modify it.
- Direct posting: When ready, you can share your application with the rest of the world (or just to a specific group of users) with one mouse click. Visual Builder serves your application through a self-administering hosted platform.
- Self-managed: Visual Builder manages the development and deployment platforms for your developers and users. You only need a browser—the platform automatically manages the implementation and execution of the code in the background and foreground.