Copyright © 2007 by Regina E. Herzlinger. Click here for terms of use.
I am grateful to the many people who helped me write this book: my editors, Herb Schaffner, Dave Conti, and Mark Reibling, are foremost among them. I am also grateful to Doctors Susan Botein, Eli Friedman, Peter Madras, Bernard Salick, and Thomas Stossel; lawyers Benjamin Falit and my Harvard Business School colleague Professor Constance Bagley; and Professors Amy Finkelstein and Stefan Thernstrom, who helped me by reviewing parts of this manuscript; Jeffrey Cronin and Erika McCaffrey of Harvard Business School's Baker Library for their research assistance; and my literary agent, Bill Leigh, for his steadfast support. The McGraw-Hill production team—Pattie Amoroso and Ruth Mannino—and copyeditor Marci Nugent were exemplary.
But because the status quo fights dirty and fights hard to protect its interests, this book will likely be smeared. So let me be clear that I am solely responsible for its contents.